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September 2022 Announcements

Queen Elizabeth II Memorial 26 September 2022 – New Zealand
The New Zealand Prime Minister has declared Monday 26 September 2022 Queen Elizabeth II Memorial Day to observe the passing of Queen Elizabeth II.
Although the Queen Elizabeth II memorial is a public holiday all inward and outward New Zealand payments (with the exception of payments requiring Foreign Exchange) will continue to be processed as they would on a standard business day.
International Payments and Transfers requiring no Foreign Exchange will be processed as they would on a standard business day. International Payments and Transfers requiring Foreign Exchange involving NZD will not be available and will need to be processed the next business day.
Scheduled Future dated payments that have this value date will automatically be processed as they would on a standard business day.
Balance and Transaction Reporting (BTR) will still be available for this day as per a standard business day.
Standard payment cut-off times will apply. For further information, please refer to the Processing & cut-off times article in ANZ Digital Services Help.
National Day of Mourning Public Holiday 22 September 2022

Following the recent passing of Her Majesty The Queen, the Prime Minister of Australia has declared Thursday 22 September 2022 as the National Day of Mourning and recognised this day as a National public holiday. 

Consequently, this will be considered a non-business day for Australian payments (except for Osko and Account Transfers), with no other payment processing to occur on this day. ANZ Transactive – Global will no longer allow you to create a payment for this value date.

For previously scheduled Future dated payments with this value date, these will automatically be processed for value on the next business day, Friday 23 September 2022. Alternatively, you can stop the payment and re-submit for processing on an alternative value date.

Please also note that Balance and Transaction Reporting (BTR) will still be available on this date, however there will be no data as it is a non-business day.

ANZ Fileactive and Cashactive Control payments, including host to host payments, will be processed for value on the next business day being Friday 23 September 2022.

For more information, please refer to the Processing & cut-off times article in ANZ Digital Services Help.

FAQs
What is the impact on payment processing on 22 September 2022?
You will be unable to submit an Australian Domestic Direct Entry, BPAY, RTGS or International Payments with a value date of 22 September 2022. You can continue to process Osko payments on 22 September as per usual.
What happens to a future dated payment with a value date of 22 September already submitted?
These payments will be processed on Friday 23 September 2022.
What if my future dated payment is required to be made on or before 22 September 2022?
You will need to create the payment on a date before 22 September 2022 (i.e. 21 September).
For payments already created with a value date of 22/9/2022, the payment will need to be stopped and created on a different value date. For guidance, please refer to how to stop a payment in ANZ Digital Services Help.
What happens with card payments, ATMs and branches?
They will operate as normal on 22 September 2022, however branches will be closed on 22 September 2022.
Will I receive Balance and Transaction Reporting (BTR)?
The BTR will not be received for the 22 September. The next BTR will be for 23 September 2022.
Multi-factor authentication required for China and Singapore users
From Monday 19 September 2022, all China and Singapore users require two-factor authentication (2FA) to access ANZ Transactive - Global. Please login using your ANZ Digital Key or Token to view your accounts.
Removal of Onscreen Help
From 10 September 2022, the Onscreen Help button will be removed from the bottom-left of all ANZ Transactive - Global screens. You can continue obtaining self-service support from ANZ Digital Services Help by clicking Help from the application banner. Alternatively, please Contact Us to speak with a Customer Service Centre operator.

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Download SWIFT Payment Tracking advice to PDF
From Monday 19 September 2022, you will now be able to download your SWIFT Payment Tracking advice to .pdf from the International Payment Tracking screen.
  1. Click a payment from the International Payment Tracking screen
    • For single beneficiary payments, the SWIFT Payment Tracking advice will open
    • For multi-beneficiary payments, click a beneficiary to open the SWIFT Payment Tracking advice
  2. Click Download PDF to download the advice

For more information, refer to International Payment Tracking

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