Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia. Full details are available in Features by Geography.
Accounts & Legal Entities Service Requests are requests that relate to account and legal entity management such as opening or closing an Account, managing statement preferences and adding or deleting an Account signatory or amending a legal name or other details.
- ANZ Transactive - Global sites with dual and triple Administrator models will need 2 users to approve any applicable Accounts & Legal Entities service requests, while sites with a single Administrator models will need 1 user.
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Depending on what version of Service Requests you are using, approval can only be performed by a user with the:
- Service Request - Appoint role (Version 1.0)
- Service Request - Approve Account role with the appropriate permission settings (Version 2.0)
Not sure what version of Service Requests you are using? Click here to find out more.
The Service Requests you can see are based on:
- Your organisation’s jurisdiction – please refer to Service Request Types for more information.
- Your roles and permission settings – please refer to User Permissions for more information.
Accounts & Legal Entities Service Requests screen
The Accounts & Legal Entities Service Requests screen provides you with a list of all your current and past service requests that have been submitted for processing as well as those that have been completed, including:
- Manage Accounts & Legal Entities
- Manage Statements & Bank Feeds
Control Bar
| CONTROL BAR ITEM | DESCRIPTION |
|---|---|
| View | Change the View to My Requests, Requests Awaiting Approval, Requests Requiring Action, Pending, Successful, Unsuccessful or you can select and manage saved searches. |
| New | Click New to create a service request. |
| Search | Click Search to display or hide the Advanced Search search criteria fields. |
| Filter | Filter data on the screen. Enter criteria into one or more text boxes that are under each column heading to display matching records. |
| Refresh | Refresh the records on screen. |
| Export | Export the records on screen into a CSV file. |
| Settings | Use Settings to save the selected View as your default view that will be applied upon your next log in. |
Columns
- To sort columns, click the column heading. The column will reorder in ascending order. Click again to order in descending order.
- To customise the column order, click the column you want to move and then drag and drop the column to your preferred order
- To hide columns, right-click any column heading and untick the checkboxes that appear next to the column name in the pop-up
- To reset columns, right-click any column heading, scroll down and click Reset Grid Columns
The application will remember these changes.
| COLUMN | DESCRIPTION |
|---|---|
| Request ID | System generated Request ID. |
| Account Number | Account Number the service request has been raised against. |
| Account Name | Account Name of the account the service request has been raised against. |
| Legal Entity | Legal Entity that the account belongs to. |
| Creation Date | The date the service request was created. |
| Created By | The name of the user who created the service request. |
| Last Action Date | The date on which the last action was performed on the service request. |
| Last Actioned By | The name of the user who has performed the action on the service request. |
| Completion Date | The date on which the service request was completed. |
| Request Status | The status of the service request. |
| Request Type | The type of service request. |
| Last Approver 1 | The name of the user who has performed the first approval on the service request, if applicable. |
| Last Approver 2 | The name of the user who has performed the second approval on the service request, if applicable. |
| Your Reference | The reference entered by the user who created the service request. |
| Jurisdiction | The jurisdiction of the account the service request has been raised against. |
| Due By | The date the service request is due for completion. |
Manage Accounts & Legal Entities
Generate Account Confirmation Letter (Australia and New Zealand)
Generate a confirmation letter for your account.
| STEP | DESCRIPTION |
|---|---|
| 1 | Click Service Requests > Accounts & Legal Entities from the menu |
| 2 | Click New on the control bar |
| 3 | Click Generate Account Confirmation Letter under the Manage Accounts & Legal Entities category |
| 4 |
Only eligible account types will be available for selection. Please refer to Eligible Accounts FAQs to view the eligible account types for this request.
|
| 5 | If required, enter your reference |
| 6 | Click Next |
| 7 | Read and tick the declaration checkbox in the Important Information section |
| 8 |
Click Submit
RESULT: Your request has been submitted to the bank for processing.
The account confirmation letter(s) will be available to download in the service request details once the request is successfully processed.
|
| 9 | In the confirmation pop-up window, choose your next course of action:
|
Request Account Closing Balance (Australia)
Submit a request to receive the closing balance for your account.
| STEP | DESCRIPTION |
|---|---|
| 1 | Click Service Requests > Accounts & Legal Entities from the menu |
| 2 | Click New on the control bar |
| 3 | Click Request Account Closing Balance under the Manage Accounts & Legal Entities category |
| 4 |
Click Add to search and select up to ten accounts to retrieve an account closing balance, then click Add
Only eligible account types will be available for selection. Please refer to Eligible Accounts FAQs to view the eligible account types for this request.
|
| 5 | If required, enter your reference |
| 6 | Click Next |
| 7 | Read and tick the declaration checkbox in the Important Information section |
| 8 |
Click Submit
RESULT: Your request has been submitted to the bank for processing.
|
| 9 | In the confirmation pop-up window, choose your next course of action:
|
Manage Statements & Bank Feeds
Amend Statement Preferences (Australia)
Amend the statement preferences, including statement address, frequency or account descriptor for your account.
| STEP | DESCRIPTION |
|---|---|
| 1 | Click Service Requests > Accounts & Legal Entities from the menu |
| 2 | Click New on the control bar |
| 3 | Click Amend Statement Preferences under the Manage Statements & Bank Feeds category |
| 4 |
Click Add to search and select up to ten accounts to amend statement preferences, then click Add
Only eligible account types will be available for selection. Please refer to Eligible Accounts FAQs to view the eligible account types for this request.
|
| 5 |
Click Amend preferences and update as required, then click Ok |
| 6 | If required, enter your reference |
| 7 | Click Next |
| 8 | Read and tick the declaration checkbox in the Important Information section |
| 9 |
Click Submit
RESULT: Your request has been submitted to the bank for processing.
|
| 10 | In the confirmation pop-up window, choose your next course of action:
|
Resume Paper Statements (Australia)
Resume printed paper statements for your account.
| STEP | DESCRIPTION |
|---|---|
| 1 | Click Service Requests > Accounts & Legal Entities from the menu |
| 2 | Click New on the control bar |
| 3 | Click Resume Paper Statements under the Manage Statements & Bank Feeds category |
| 4 |
Click Add to search and select up to ten accounts to resume paper statements, then click Add
Only eligible account types will be available for selection. Please refer to Eligible Accounts FAQs to view the eligible account types for this request.
|
| 5 | If required, enter your reference |
| 6 | Click Next |
| 7 | Read and tick the declaration checkbox in the Important Information section |
| 8 |
Click Submit
RESULT: Your request has been submitted to the bank for processing.
|
| 9 | In the confirmation pop-up window, choose your next course of action:
|
Stop Paper Statements (Australia)
Stop printed paper statements for your account to receive account statements via ANZ Transactive - Global only.
| STEP | DESCRIPTION |
|---|---|
| 1 | Click Service Requests > Accounts & Legal Entities from the menu |
| 2 | Click New on the control bar |
| 3 | Click Stop Paper Statements under the Manage Statements & Bank Feeds category |
| 4 |
Click Add to search and select up to ten accounts to stop paper statements, then click Add
Only eligible account types will be available for selection. Please refer to Eligible Accounts FAQs to view the eligible account types for this request.
|
| 5 | If required, enter your reference |
| 6 | Click Next |
| 7 | Read and tick the declaration checkbox in the Important Information section |
| 8 |
Click Submit
RESULT: Your request has been submitted to the bank for processing.
|
| 9 | In the confirmation pop-up window, choose your next course of action:
|
Activate Bank Feeds (Australia)
Activate a bank feed from your account to your chosen software platform.
| STEP | DESCRIPTION |
|---|---|
| 1 | Click Service Requests > Accounts & Legal Entities from the menu |
| 2 | Click New on the control bar |
| 3 | Click Activate Bank Feeds under the Manage Statements & Bank Feeds category |
| 4 | Select Accounting Software Platform:
|
| 5 |
Click Add to search and select up to ten accounts to activate bank feeds, then click Add
Only eligible account types will be available for selection. Please refer to Eligible Accounts FAQs to view the eligible account types for this request.
|
| 6 |
If required, select Historical Data:
ANZ historical data is not supported by Xero or Inuit Quickbooks.
|
| 7 | If required, enter your reference |
| 8 | Click Next |
| 9 | Read and tick the declaration checkbox in the Important Information section |
| 10 |
Click Submit
RESULT: Your request has been submitted to the bank for processing.
|
| 11 | In the confirmation pop-up window, choose your next course of action:
|
Deactivate Bank Feeds (Australia)
Deactivate a bank feed from your account to your chosen software platform.
| STEP | DESCRIPTION |
|---|---|
| 1 | Click Service Requests > Accounts & Legal Entities from the menu |
| 2 | Click New on the control bar |
| 3 | Click Deactivate Bank Feeds under the Manage Statements & Bank Feeds category |
| 4 | Select Accounting Software Platform:
|
| 5 |
Click Add to search and select up to ten accounts to deactivate bank feeds, then click Add
Only eligible account types will be available for selection. Please refer to Eligible Accounts FAQs to view the eligible account types for this request.
|
| 6 | If required, enter your reference |
| 7 | Click Next |
| 8 | Read and tick the declaration checkbox in the Important Information section |
| 9 |
Click Submit
RESULT: Your request has been submitted to the bank for processing.
|
| 10 | In the confirmation pop-up window, choose your next course of action:
|