December 2022 Announcements - Archived

Every year during the Christmas period, cyber criminals attempt to prey on thousands of customers worldwide. It is critical that you remain vigilant to fraud during this time. Please be aware of the importance of verifying your payment instructions.

• Seek supplier confirmation if a change of banking details is received from a supplier. Always confirm by contacting the supplier on the trusted details recorded in your system. A phone call is usually best, particularly if your supplier’s email system has been hacked.
• Be alert to phishing scams - BEC (Business E-mail Compromise) scams are often initiated with a phishing attack. Avoid providing information about your company or its employees to unknown senders or callers.
• Treat urgent requests with suspicion. Don’t be tempted by urgent email requests from customers or suppliers, as there are increased instances of fake transaction requests by scammers purporting to be customers or suppliers. Always check email addresses and details carefully and ensure standard policies and processes are adopted.

To report any fraudulent activity, please contact ANZ Customer Protection Hotline: 13 70 28 or +61 3 8693 7153 (International) Hours of operation: 8:00 am - 8:00 pm (AET).

From 12 December 2022, enhancements to Service Requests menus and screens in ANZ Transactive - Global provide better workflow management, reduce manual data input and improve your customer experience. 

All Service Requests will be available from the following new menu options:

• Payments and Transactions
• Digital Channels
• Accounts & Legal Entities
• Upload Documents

For more information, please refer to Service Requests in ANZ Digital Services Help.

From 12 December 2022, impacted customers will receive payments from ANZ credited to their existing ANZ Corporate Transaction Accounts or Foreign Currency Accounts.

These payments concern previous incorrect charges as a result of accounts being overcharged. ANZ has calculated the amount and will return the difference to customers.

Impacted customers will see a credit transaction on or around 12 December, including the reference ‘ANZInst/IRID/22/4’ in their transaction history or bank statement. ANZ will also be mailing letters explaining the payments.

If you received one or more of these payments and would like to know more, please email InstoRemediation@anz.com or contact the ANZ Client Service Centre on 133 199, Monday to Friday, 7am to 8pm AEST, quoting reference ANZInst/IRID22/4.

An additional ANZ Transactive Trade - Trade Loan article has been added to ANZ Digital Services Help. You can access information to help you create a Trade Loan, request a Rollover, view sample advices, tracers and forms, and manage reporting.
More ANZ Transactive Trade articles will be added in the coming months.