Updated Contact Us information
From Monday 6 March 2023, users in Australia can contact the Customer Protection team via the new Report Fraudulent or Unusual Activity option.
- Click Contact from the ANZ Transactive – Global application banner
- Choose Australia from the location drop-down list
- Click Report Fraudulent or Unusual Activity
- Dial the phone number(s) on your screen or contact the Customer Protection team by email
For all other locations and more information, please visit the Contact Us article.
New Reports menu for Administrators
In the coming weeks, company administrators can download the User Activity Report from the new Reports menu under Administration. Administrators can create, scheduled, view, edit, copy, download and delete the report from this new menu. In the coming months, additional administrator reports will be available.
For more information, please refer to Administration Reports. 
The existing User Activity Report capabilities from Report Centre will remain unchanged.
ANZ Transactive - Global Mobile updates
From 27 March 2023, the latest version of ANZ Transactive - Global mobile app includes the following additional features:
Contact Us
The new Contact Us menu option allows you to contact ANZ directly from the mobile app.
Users in Australia, click one of the four options on the screen and be presented with an ANZ phone number and One Time Passcode (OTP). Click Call to contact us directly and be digitally identified and verified without the need to answer security questions.
Further identification may be required depending on the nature of the enquiry.
Users in New Zealand and other regions, click View list of global contacts to select your region and contact details for your enquiry from the Global digital services support page.
For more information, please view Mobile Features.
- For Australia Android users, tap Contact Us and then choose from one of the four available options. Tap Allow for the ANZ Transactive - Global mobile app to call ANZ directly. Alternatively, tap Don't Allow, then tap the call button to contact ANZ.
- For Android users in New Zealand and other regions, click View list of global contacts to select your region and contact details for your enquiry from the Global digital services support page.
International Payment Tracker
You can now track your successful processed international payment end-to-end journey via SWIFT GPI in near real-time from your ANZ Transactive - Global mobile app.
From the History menu, access the processed international payment Beneficiary Details to view the Instructing Bank, Intermediary Bank and Beneficiary Bank details, Cumulative Deductions, processing durations and timestamp when the payment was credited to the beneficiary.For more information, please view Mobile Features.