Do we have to make these changes?
Yes, the current format of the Returned Items data your organisation has been utilising will not be available after July 2024.
Will this service stop?
No, your organisation can continue to use this service the same way as your organisation does today as ANZ updates the technology infrastructure.
What is the impact for this service?
There are two changes to the way ANZ process the Returned Items files. We anticipate that most customers using the current Returned Items service will need to make required changes.
What are the specific changes?
The structure of the file types and the way we deliver the data via Fileactive remains unchanged. There are two minor changes to the service.
- Your Organisation will no longer receive empty files if you have no Returned Items since the last report
- Transaction ID field will now display a Unique Transaction Identifier in the Returned Items Direct Entry Debit, Credit and Cheque files.
We anticipate these changes will impact number of customers. Please contact your account manager if your organisation is currently using the empty files or the Unique Transaction Identifier field in any of your operational processes.
For more information, please refer to Returned Items - Change Pack.
Where can we find more information?
Please refer to the Digital Solutions Uplift articles and engage your technology and business teams.
When can we engage ANZ to start the migration?
We will be migrating customers in tranches. ANZ’s account manager will be in contact with your organisation to mobilise the change.