Collection Changes

In ANZ Transactive – Global, you will be notified of the receipt of funds in several ways:

1. Subscribe to receive a Credit Advice (via email and/or in-channel notification) when funds are credited to your account in User Settings > Notifications and Alerts:

   

2. Generate a Credit Advice report for immediate use
3. Schedule a Credit Advice report to be sent to you via email on a regular frequency

Additionally, amounts credited to your account are visible on your account statement.

For Hong Kong dollar and Singapore dollar denominated accounts, inward transactions up to USD500k equivalent that require FX conversion will be processed without manual processing by the bank, meaning that more of your inward payments will reach your account without being delayed.

Where foreign exchange is applicable for funds received and the amounts involved exceed USD500k, you will be contacted by an ANZ dealer to arrange the associated FX.

ANZ Transactive Cash Asia allows you to create a direct debit mandate both on screen and via a file upload. This facility will not be replicated in ANZ Transactive – Global, instead ANZ will create direct debit mandates on your behalf. View your Inward Mandates in the Payments > Inward Mandates screen.

Changes to a direct debit mandate should be addressed to the biller directly.

A Mandate Report is available in ANZ Transactive – Global and provides information about your current and historical direct debit mandates. The Mandate Report can be generated on demand or scheduled to be emailed to you on a regular frequency. In ANZ Transactive – Global, you can enable an Inward Mandate Updates email notification so that you are notified when a Mandate is Created, Modified, Cancelled or Expired.

In ANZ Transactive – Global, you will subscribe to receive debit advices in User Settings > Notifications and Alerts.

The Debit Advice is an advice informing you that funds for a payment processed through ANZ Transactive – Global have been deducted from your account and includes Transaction Details and Remitter Details. In addition, you can also refer to your account statement to identify direct debit deductions from your account.

Virtual Accounts are an account structure which allow you to segregate balance and transaction information under a single ‘physical account’ held with ANZ, with funds belonging to the physical account holder. Unique virtual account numbers can be allocated to individual debtors/payors and are often included as part of the invoice, for use when remitting funds, for ease of tracking, reporting and reconciliation.

In ANZ Transactive Cash Asia there are two virtual account processing scenarios:

• Partial Match: Virtual account processing uses the account number and excludes unique payer identifiers (Payer ID). When a transaction is processed at ANZ, the funds are credited to the corresponding physical account. The unique Payer IDs are included in the transaction details within the account statement narratives.
• Full Match: Virtual account processing uses the account number along with the unique Payer IDs. When a transaction is processed at ANZ, the funds are credited to the corresponding physical account. Additionally, account statements can segment transactions based on the virtual account Payer ID while also retaining these details within the narrative descriptions.

In ANZ Transactive – Global, updates include enhancements to information and changes in terminology, while the underlying processing behaviour is unchanged:

• Virtual Accounts: Virtual account numbers remain linked to a physical account and continue to function as before. Your existing virtual account numbers in ANZ Transactive Cash Asia will be moved to Supplemental Account Services and there’s no need to inform your payors of any changes to account numbers.
• Context ID: An optional range or set of extended virtual account numbers linked to the virtual account (e.g., payer identifiers, policy numbers or invoice numbers) to enable payment-level tracking. Context IDs can also have names, unlike in ANZ Transactive Cash Asia. Context IDs align with the ‘Full Match’ business scenario using Payer IDs in ANZ Transactive Cash Asia. This new terminology will now appear in certain reports.

In ANZ Transactive Cash Asia you could associate meaningful reference data to your virtual account transactions. These codes and references, such as those maintained in accounts receivable systems, were used to match transactions to debtor accounts when payments were received via a virtual account number. When adding new accounts in ANZ Transactive Cash Asia, you could assign up to six meaningful labels to virtual account transactions, e.g. ‘Payer Code’ and ‘Narrative 1’ through to ‘Narrative 5’.

With Supplemental Account Services, the ‘Context ID’ feature allows, in the ‘Full match’ scenarios, additional information (e.g., ‘Reference 1’ to ‘Reference 10’ fields) to be linked to each virtual account transaction. The ‘Virtual Account Transaction Status Report’ from ANZ Transactive Cash Asia has been replaced by the ‘SAS Context ID Transaction Report’. This report contains payment details, including date, amount, virtual account number, Context IDs (if used), and associated references – facilitating the matching of transactions to debtors accounts.

Supplemental Account Services also introduces an alternate reconciliation approach. Reference fields, along with the virtual account number (and Context ID, if applicable), can be used directly from the transaction narrative in the physical account statement. While this approach requires maintaining a mapping between virtual account numbers and debtors, the use of virtual account reference information offers a viable alternative for reconciliation if mapping is not feasible.

There are payment transaction narrative changes for customers upgrading from ANZ Transactive Cash Asia to ANZ Transactive – Global. These updates include the addition of new information and extended field lengths. Previous and updated narratives for payment types on the virtual account apply to:

• Singapore Transactive Cash Asia virtual accounts starting with 77xxxxxxx
• Hong Kong Transactive Cash Asia virtual accounts starting with 99xxxxxxx
• India Transactive Cash Asia virtual accounts starting with 99xxxxxxx
• Vietnam Transactive Cash Asia virtual accounts starting with 99xxxxxxx
• Philippines Transactive Cash Asia virtual accounts starting with 99xxxxxxx

The narrative changes are described in the Inward payment narrative for Virtual Accounts article.

The updated narratives will be implemented in Supplemental Account Services’ virtual accounts, following the change schedule outlined in the Inward payment narrative changes article.

ANZ Transactive Cash Asia did not provide email credit advices for transactions received via a virtual account. In Supplemental Account Services, credit advices can be delivered by email through ANZ Transactive – Global and will include the Context ID used by the payer.

Reports in ANZ Transactive – Global will remain available for the physical account. The following table lists the product reports that you currently use in ANZ Transactive Cash Asia and the equivalent report that you will use in Supplemental Account Services.

Report Function	ANZ Transactive Cash Asia Report Name	ANZ Transactive - Global (Supplemental Account Services) Report Name
Register of the current and legacy virtual accounts and the account they are linked to	Virtual Account Issuance Report	SAS Context ID Issuance Report
Details on payments received for a virtual account	Virtual Account Transaction Status Report	SAS Context ID Transaction Report
Set-up details of the ANZ Transactive Cash Asia virtual accounts where Partial Match enabled, with the associated Payor per the narration fields	Virtual Account Partial Match Narration Report	Report is replaced by the SAS Context ID Transaction Report

STEP	ACTION
1	Log into ANZ Liquidity Management via ANZ Digital Services or the Applications menu in ANZ Transactive – Global.
2	Click the SAS tab. RESULT: The SAS screen will be displayed.
3	Click the Information Services tab. RESULT: A Canned Reports and Adhoc Reports tabs will be displayed.
4	Use one of the following methods to display the Adhoc Reports window: Click the Reports button and select Adhoc Reports. Click the Generate Adhoc Report button in the lower left of the screen from the Canned Reports screen. RESULT: The Adhoc Reports pop-up window will be displayed.
5	Select one of the following reports from the Report Name drop-down: Context ID Issuance Context ID Transaction
6	Enter mandatory report criteria: Report Name is pre-populated. Core Account/ID - Name: Enter your Core Account ID/Name or select from the Search icon. From Date: Select a from date from the calendar. To Date: Select a to date from the calendar. Format: Choose from CSV, PDF or XLS. Account Status: Choose from ALL, ACTIVE, INACTIVE or CLOSED.
7	Refine the search further by including the following into the search criteria: Account - Name: Enter your Account Name or select from the Search icon. Context ID: Enter your Context ID or select from the Search icon.
8	Click Submit. RESULT: Report will be generated and available to download from the Information Services > Adhoc Reports screen. Click Clear to clear the search criteria. Click Cancel to close the Adhoc Reports pop-up window.
9	Double click on the report in the list to view the report.

Virtual accounts are currently added and maintained via the ANZ Transactive Application and ANZ Transactive Maintenance forms. After you are upgraded to Supplemental Account Services, you can continue to use these forms to create and maintain virtual accounts. Additionally, accounts will be able to be opened, activated and maintained via self-service in Supplemental Account Services. Further information and training on this new capability can be made available to you by contacting your ANZ account representative.

Please contact ANZ so we can lower the USD500k threshold on your account. This lower threshold will ensure that payments with Foreign Exchange (FX) will not automatically process but will be referred to yourself to specify the FX deal that you would like to use.