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Resubmit Payment

To resubmit a payment that has failed due to insufficient funds and is in an Insufficient Funds status, follow the steps below.

  • The payment will not require additional approval but needs to be resubmitted prior to the cut-off time on the same value date once there is sufficient funds in the account
  • Use Method 2 to resubmit several payments at the same time
STEP ACTION
1 Go to the Payments > Current Payments screen
2 Locate the payment and use one of the following methods to resubmit the payment:
  • Method 1: Right-click on the payment and click Resubmit on the Context Menu
  • Method 2: Select the payment(s) and click Actions > Resubmit on the Control Bar
  • Method 3: Click on the payment in the list to display the Payment Details screen and then click Resubmit on the Control Bar
3 Click Yes in the confirmation pop-up window.
RESULT:A confirmation message is displayed advising that the payment has been resubmitted for processing. Check the payment status to confirm if the payment has been processed successfully.