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Recall Payment

To recall a payment that is in a Pending Approval or Needs Rate status, follow the steps below. This will change the payment status to Draft to allow editing.

Use Method 2 to recall several payments at the same time
STEP ACTION
1 Go to the Payments > Current Payments screen
2 Locate the payment and use one of the following methods to recall the payment:
  • Method 1: Right-click on the payment and click Recall on the Context Menu
  • Method 2: Select the payment(s) and click Actions > Recall on the Control Bar
  • Method 3: Click on the payment in the list to display the Payment Details screen and then click Recall on the Control Bar
3 Click Yes in the confirmation pop-up window.
RESULT: A confirmation message is displayed advising that the payment(s) has been recalled and the payment status changes to Draft.