Disable User – ANZ Digital Services Help

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.

When you disable a user’s access, they will be unable to log into the system. The following functions will still operate:

‘In-flight’ payments and direct debit requests that the user created before they were disabled will continue to move through the payment approval and release process
Any payments or direct debit requests released by the user prior to being disabled will continue to be extracted and processed by ANZ systems
You will continue to be charged for any of these activities that result in a fee

To disable a user, follow the steps below.

STEP	ACTION
1	Go to the Administration > User Management screen
2	Locate the user and use one of the following methods to disable the user: Method 1: Right-click on the user and click Disable on the Context Menu Method 2: Select the user and click Actions > Disable on the Control Bar Method 3: Click on the user in the list to display the User Details screen and then click Disable on the Control Bar
3	Click Yes in the confirmation pop-up window RESULT: A confirmation message is displayed to confirm that the user has been disabled. The User Status will be set to Disabled.