The following types of service requests can be created in ANZ Transactive – Global:
*Require form to be downloaded, signed, and submitted.
|SERVICE REQUEST TYPE||DESCRIPTION|
|View Transaction Details||To View Transaction Details for specific Direct Entry, credit transactions for eligible AU accounts. The additional information provided includes the following:
|Trace Transaction||Trace Transaction allows you to initiate a trace for transactions on your bank statement, including merchant related transactions.
BPAY®*, OSKO and Account Receivable Management (ARM) related transactions cannot currently be traced via ANZ Transactive - Global. For these transactions contact the ANZ Customer Service Centre.
* BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
|Stop Cheque||Stop Cheque allows you to stop an individual cheque or cheque book that has not been presented.|
|Order Cheque Book||Order Cheque Book allows you to request a cheque book to be printed and delivered.|
|Order Deposit Book||Order Deposit Book allows you to request a deposit book to be printed and delivered.|
|Upload Documents||Choose from a list of eligible request types to download, complete and upload the provided documents to ANZ for processing.|
|Add Periodical Payment*||Add Periodical Payment allows you to set up an automatic periodical payment from your accounts to beneficiaries at any Australian bank.|
|Amend Periodical Payment*||Amend Periodical Payment allows you to amend the details of, or suspend, a periodical payment set up on your accounts.|
|Close Periodical Payment||Close Periodical Payment allows you to close or stop a periodical payment set up on your accounts. This service request requires an approval prior to processing by ANZ.|
|Backdate Transaction||Backdate Transaction allows you to request a transaction to be backdated if a bank error has caused the transaction to be processed on an incorrect date.|
|Investigate Direct Debit Transaction||Investigate Direct Debit Transaction allows you to investigate direct debits from your nominated accounts. Raise one of the following request for Direct Debits:
|Return Incorrectly Received Funds||Return Incorrectly Received Funds allows you to request for funds that have been incorrectly received in your account to be returned.
This service request requires an approval prior to processing by ANZ.
|Fix Cheque Encoding Error||Fix Cheque Encoding Error allows you to request the bank to investigate and resolve a cheque transaction where a cheque number or amount has been captured incorrectly by the bank.
|Recall Payment||Recall Payment allows you to request to recall funds for a payment credited to a beneficiary and for the funds to be returned to your account.
|Claim Missing Deposit||Claim Missing Deposit allows you to request a claim if a cash or cheque amount deposited into your account is missing or partially missing.
|General Enquiry||General Enquiry allows you to raise a general enquiry on an Account or Transaction if your enquiry is not covered by one the existing service requests. For example, you can use this request to enquire on the status of a draft, a special branch request, or what a miscellaneous service fee charge is for.|
|Add Signatory*||Add Signatory allows you to add authorised signatories to accounts with the option of nominating the signatories as authorised persons and/or users for your digital channels.|
|Amend Signatory or Legal Name*||Amend Signatory or Legal Name allows you to amend the legal name or signature of authorised signatories for your accounts.|
|Delete Signatory*||Delete Signatory allows you to delete authorised signatories from accounts with the option of removing them as authorised persons and/or users for your digital channels.|
|Amend Digital Channel Details*||Amend Digital Channel Details allows you to amend the entitlements, product functionality, file and reporting configurations of your digital channels.|
|Close Digital Channel*||Close Digital Channel allows you to close a digital channels or delete an ANZ Transactive Sub Group/Division.|
|Amend Billing Details*||Amend Billing Details allows you to amend the billing account, billing method, invoice delivery method and invoice address for your digital channels.|
|Add User to Digital Channel*||Add User to Digital Channel allows you to add users to your digital channels with the option of nominating authorised signatory to sign documentation.|
|Amend User of Digital Channel*||Amend User of Digital Channel allows you to amend the details or access type for your digital channels user.|
|Delete User from Digital Channel*||Delete User from Digital Channel allows you to delete users from your digital channels.|
|Add Account to Digital Channel*||Add Account to Digital Channel allows you to add one or more accounts to your digital channels.|
|Amend Account on Digital Channel*||Amend Account on Digital Channel allows you to amend the details, entitlements, and limits for accounts registered to your digital channels.|
|Delete Account from Digital Channel*||Delete Account from Digital Channel allows you to delete accounts from your digital channels with the option of removing Direct Entry User IDs.|
|Add Loan Deal to Digital Channel*||Add Loan Deal to Digital Channel allows you to add one or more loan deals to your digital channels.|
|Add Legal Entity to Digital Channel*||Add Legal Entity to Digital Channel allows you to add a new Legal Entity to your digital channel.|
|Amend Legal Entity on Digital Channel*||Amend Legal Entity on Digital Channel allows you to add or remove accounts to/from a registered Legal Entity.|
|Delete Legal Entity from Digital Channel*||Delete Legal Entity from Digital Channel allows you to delete a Legal Entity from your digital channel.|
|Open Account*||Open Account allows you to open one or more accounts and add these to your digital channels.|
|Close Account*||Close Account allows you to close accounts with the option of removing them from your digital channels.|
|Amend Statement Address*||Amend Statement Address allows you to amend the address of where statements are delivered for your accounts.|
|Amend Legal Entity Name*||Amend Legal Entity Name allows you to amend the legal entity name for your accounts.|
|Amend Legal Entity Administrator/Liquidator/Receiver*||Amend Legal Entity Administrator/Liquidator/Receiver allows you to amend the legal entity administrator/liquidator/receiver for your accounts.|
|Amend Group Mandate*||Amend Group Mandate allows you to add or remove Legal Entities to/from Group Mandates.|
|Manage BPAY Facility*||Manage BPAY Facility allows you to amend the details of, or close your BPAY facility.|
|Manage Bureau Facility* (Payments)||Manage Bureau Facility (Payments) allows you to manage a payment Bureau facility that is authorised to make Direct Entry payments on your behalf.|
|Manage Bank Feeds||Activate or deactivate bank feeds from your accounts to your chosen accounting software.|