The following types of service requests can be created in ANZ Transactive – Global:
*Requires a paper form to be downloaded, signed, and submitted. The ‘Raised Against’ & ‘Approval Required’ column will only become effective when the service request is transitioned from a paper form to a digital form.
^Fees and/or Charges may be applicable and will be charged as per your Cash Product Fee Schedule unless stated otherwise. If you would like a copy of your Cash Product Fee Schedule, please contact your ANZ representative.
| SERVICE REQUEST TYPE | DESCRIPTION | RAISED AGAINST | APPROVAL REQUIRED |
|---|---|---|---|
| View Transaction Details | To View Transaction Details for specific Direct Entry, credit transactions for eligible AU accounts. The additional information provided includes the following:
|
|
No |
| Trace Transaction^ | Trace Transaction allows you to initiate a trace for transactions on your bank statement, including merchant related transactions. BPAY®*, OSKO and Account Receivable Management (ARM) related transactions cannot currently be traced via ANZ Transactive - Global. For these transactions contact the ANZ Customer Service Centre.
* BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518. |
|
No |
| Stop Cheque^ | Stop Cheque allows you to stop an individual cheque or cheque book that has not been presented. |
|
No |
| Order Cheque Book^ | Order Cheque Book allows you to request a cheque book to be printed and delivered. |
|
Yes (Transact) - if book is being ordered to a new address. |
| Order Deposit Book^ | Order Deposit Book allows you to request a deposit book to be printed and delivered. |
|
No |
| Upload Documents^ | Choose from a list of eligible request types to download, complete and upload the provided documents to ANZ for processing. |
|
No |
| Manage Periodical Payments^ |
Manage Periodical Payments service request will allow you to add, amend, suspend and close a periodical payment setup on your accounts to beneficiaries at any Australian bank. |
|
Yes (Transact) - for add, amend and suspend requests. |
| Backdate Transaction | Backdate Transaction allows you to request a transaction to be backdated if a bank error has caused the transaction to be processed on an incorrect date. |
|
No |
| Investigate Direct Debit Transaction^ | Investigate Direct Debit Transaction allows you to investigate direct debits from your nominated accounts. Raise one of the following request for Direct Debits:
|
|
No |
| Return Incorrectly Received Funds^ | Return Incorrectly Received Funds allows you to request for funds that have been incorrectly received in your account to be returned.
|
|
No |
| Fix Cheque Encoding Error | Fix Cheque Encoding Error allows you to request the bank to investigate and resolve a cheque transaction where a cheque number or amount has been captured incorrectly by the bank.
|
|
No |
| Recall Payment^ | Recall Payment allows you to request to recall funds for a payment credited to a beneficiary and for the funds to be returned to your account.
|
|
No |
| Claim Missing Deposit | Claim Missing Deposit allows you to request a claim if a cash or cheque amount deposited into your account is missing or partially missing.
|
|
No |
| General Enquiry | General Enquiry allows you to raise a general enquiry on an Account or Transaction if your enquiry is not covered by one the existing service requests. For example, you can use this request to enquire on the status of a draft, a special branch request, or what a miscellaneous service fee charge is for. |
|
No |
| Add Signatory* | Add Signatory allows you to add authorised signatories to accounts with the option of nominating the signatories as authorised persons and/or users for your digital channels. |
|
Yes (Appoint - for Legal Entity & Account or Authorised Person - for Digital Channel) |
| Amend Signatory or Legal Name* | Amend Signatory or Legal Name allows you to amend the legal name or signature of authorised signatories for your accounts. |
|
Yes (Appoint) |
| Delete Signatory* | Delete Signatory allows you to delete authorised signatories from accounts with the option of removing them as authorised persons and/or users for your digital channels. |
|
Yes (Appoint - for Legal Entity & Account or Authorised Person - for Digital Channel) |
| Amend Digital Channel Details* | Amend Digital Channel Details allows you to amend the entitlements, product functionality, file and reporting configurations of your digital channels. |
|
Yes (Authorised Person) |
| Close Digital Channel* | Close Digital Channel allows you to close a digital channels or delete an ANZ Transactive Sub Group/Division. |
|
Yes (Authorised Person) |
| Amend Billing Details* | Amend Billing Details allows you to amend the billing account, billing method, invoice delivery method and invoice address for your digital channels. |
|
Yes (Authorised Person) |
| Add User to Digital Channel*^ | Add User to Digital Channel allows you to add users to your digital channels with the option of nominating authorised signatory to sign documentation. |
|
Yes (Authorised Person) |
| Amend User of Digital Channel*^ | Amend User of Digital Channel allows you to amend the details or access type for your digital channels user. |
|
Yes (Authorised Person) |
| Delete User from Digital Channel* | Delete User from Digital Channel allows you to delete users from your digital channels. |
|
No |
| Add Account to Digital Channel*^ | Add Account to Digital Channel allows you to add one or more accounts to your digital channels. |
|
Yes (Authorised Person) |
| Amend Account on Digital Channel*^ | Amend Account on Digital Channel allows you to amend the details, entitlements, and limits for accounts registered to your digital channels. |
|
Yes (Authorised Person) |
| Delete Account from Digital Channel* | Delete Account from Digital Channel allows you to delete accounts from your digital channels with the option of removing Direct Entry User IDs. |
|
No |
| Add Loan Deal to Digital Channel*^ | Add Loan Deal to Digital Channel allows you to add one or more loan deals to your digital channels. |
|
Yes (Authorised Person) |
| Add Legal Entity to Digital Channel* | Add Legal Entity to Digital Channel allows you to add a new Legal Entity to your digital channel. |
|
Yes (Authorised Person) |
| Amend Legal Entity on Digital Channel* | Amend Legal Entity on Digital Channel allows you to add or remove accounts to/from a registered Legal Entity. |
|
Yes (Authorised Person) |
| Delete Legal Entity from Digital Channel* | Delete Legal Entity from Digital Channel allows you to delete a Legal Entity from your digital channel. |
|
Yes (Authorised Person) |
| Open Account*^ | Open Account allows you to open one or more accounts and add these to your digital channels. |
|
Yes (Appoint) |
| Close Account* | Close Account allows you to close accounts with the option of removing them from your digital channels. |
|
Yes (Appoint) |
| Amend Statement Preferences | Amend Statement Preferences allows you to amend the statement preferences on your account, including statement frequency, address or account descriptor. |
|
No |
| Amend Legal Entity Name* | Amend Legal Entity Name allows you to amend the legal entity name for your accounts. |
|
Yes (Appoint) - if the Business Identifying Number is changing. |
| Amend Legal Entity Administrator/Liquidator/Receiver* | Amend Legal Entity Administrator/Liquidator/Receiver allows you to amend the legal entity administrator/liquidator/receiver for your accounts. |
|
Yes (Appoint) |
| Request Account Closing Balance | Request Account Closing Balance allows you to submit a request to obtain the closing balance for your accounts. |
|
No |
| Amend Group Mandate* | Amend Group Mandate allows you to add or remove Legal Entities to/from Group Mandates. |
|
No |
| Manage BPAY Facility* | Manage BPAY Facility allows you to amend the details of, or close your BPAY facility. | N/A - paper form only | N/A |
| Manage Bureau Facility*^ (Payments) | Manage Bureau Facility (Payments) allows you to manage a payment Bureau facility that is authorised to make Direct Entry payments on your behalf. | N/A - paper form only | N/A |
| Manage Bank Feeds | Activate or deactivate bank feeds from your accounts to your chosen accounting software. |
|
No |