Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand. Full details are available in Features by Geography.
This article is now decommissioned. Please refer to the new Manage User article for more information.
To enable a user who has a Disabled User Status, follow the steps below.
STEP
ACTION
1
Go to the Administration > User Management screen
2
Locate the user and use one of the following methods to enable the user:
Method 1: Right-click on the user and click Enable on the Context Menu
Method 2: Select the user and click Actions > Enable on the Control Bar
Method 3: Click on the user in the list to display the User Details screen and then click Enable on the Control Bar
3
Click Yes in the confirmation pop-up window
RESULT: The result depends on the Administration Model being used:
For organisations that require one Administrator to approve user changes, a confirmation message is displayed advising that the user has been enabled. The user's status is set to Active and their workflow status is set to Approved.
For organisations that require two or more administrators to approve user changes, the request will require additional approval. The user’s workflow status is set to Pending Approval - Enable. Another Administrator must Approve or Reject the user before the changes are implemented.