Investigate Direct Debit Transaction allows you to investigate direct debits from your nominated accounts. Raise one of the following request for Direct Debits:
| SERVICE REQUEST TYPE | DESCRIPTION |
|---|---|
| Block Direct Debit User ID | This service request will block a specific Direct Entry (DE) User ID from debiting the nominated account for a specific amount (up to two decimals), this is effective for 15 months from the date of request. Any transactions from the User ID that is outside the specified amount will be continue to be processed by ANZ.
Block Direct Debit User ID DOES NOT cancel any Direct Debit arrangements with the other party and they may continue to attempt to draw funds from the nominated account.
|
| Cancel Direct Debit | This service request will send a request to the other party to cancel an existing Direct Debit Authorisation agreement.
The service request will move to a Closed status after they have been sent to the other party. It will be up to the other party to honour the request and process the cancellation.
|
| Dispute Direct Debit Transaction | This service request will send a request to dispute a Direct Debit transaction based on the reason selected. Choose from:
|
| Request Direct Debit Authorisation | This service request will provide a copy of the original signed Direct Debit Request (DDR) agreement from the other party vendor. |
To create an Investigate Direct Debit Transaction service request, go to the Create Service Request screen, click Investigate Direct Debit Transaction and complete the relevant sections below.
Block Direct Debit User ID
- If you are entitled to more than one account, select the Account Number that the direct debit transaction relates to from the drop-down list
- Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
- Enter the Amount
- Click Search and select the direct debit transaction you would like to block
- Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
- Click Next
- Read and tick the declaration checkbox in the Important Information section
- Review the direct debit details and click Submit to submit the service request for processing
If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
- In the confirmation pop-up window, choose your next course of action:
- Click View Request Details to view the request details
- Click Raise another Service Request to go to the Create Service Requests screen
- Click Ok to go to the Cash Management Service Requests screen
Cancel Direct Debit
- If you are entitled to more than one account, select the Account Number that the Direct Debit Authorisation agreement relates to from the drop-down list
- Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
- Enter the Amount
- Click Search and select the direct debit transaction you would like to cancel
- Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
- Click Next
- Read and tick the declaration checkbox in the Important Information section
- Review the direct debit details and click Submit to submit the service request for processing
If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
- In the confirmation pop-up window, choose your next course of action:
- Click View Request Details to view the request details
- Click Raise another Service Request to go to the Create Service Requests screen
- Click Ok to go to the Cash Management Service Requests screen
Dispute Direct Debit Transaction
- Select a Reason for disputing the direct debit transaction from the drop-down list
- If you are entitled to more than one account, select the Account Number that the direct debit transaction relates to from the drop-down list
- Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
- Enter the Amount
- Click Search and select the direct debit transaction you would like to dispute
- Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
- Click Next
- Read and tick the declaration checkbox in the Important Information section
- Review the direct debit details and click Submit to submit the service request for processing
If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
- In the confirmation pop-up window, choose your next course of action:
- Click View Request Details to view the request details
- Click Raise another Service Request to go to the Create Service Requests screen
- Click Ok to go to the Cash Management Service Requests screen
Request Direct Debit Authorisation
- If you are entitled to more than one account, select the Account Number that the Direct Debit Authorisation relates to from the drop-down list
- Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
- Enter the Amount
- Click Search and select the direct debit transaction you would like to request the DDR agreement
- Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
- Click Next
- Read and tick the declaration checkbox in the Important Information section
- Review the direct debit details and click Submit to submit the service request for processing
If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
- In the confirmation pop-up window, choose your next course of action:
- Click View Request Details to view the request details
- Click Raise another Service Request to go to the Create Service Requests screen
- Click Ok to go to the Cash Management Service Requests screen