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General Enquiry

General Enquiry allows you to raise a general enquiry on an Account or Transaction if your enquiry is not covered by one the existing service requests. For example, you can use this request to enquire on the status of a draft, a special branch request, or what a miscellaneous service fee charge is for.

To raise a General Enquiry service request, go to the Create Service Request screen, click General Enquiry and complete the sections below.

Select Enquiry Type
Choose from:
  • Account
  • Transaction
Account
  1. If you are entitled to more than one account, select the Account Number that the enquiry relates to from the drop-down list
  2. Enter the enquiry details in the Please provide the details of your enquiry below section (up to 100 characters)
  3. Enter who can be contacted in relation to the service request in the Contact Number section
  4. Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
  5. Click Next
  6. Review the enquiry details and click Submit to submit the service request for processing
    If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
  7. In the confirmation pop-up window, choose your next course of action:
    • Click View Request Details to view the request details
    • Click Raise another Service Request to go to the Create Service Requests screen
    • Click Ok to go to the Cash Management Service Requests screen
Transaction
  1. If you are entitled to more than one Account, select the Account Number that the enquiry relates to from the drop-down list
  2. Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
  3. Select if the transaction is a credit, debit or both from the Credit/Debits list
  4. Enter the Amount
  5. Click Search and select the transaction to enquire on
  6. Enter the enquiry details in the Please provide the details of your enquiry below section (up to 100 characters)
  7. Enter who can be contacted in relation to the service request in the Contact Number section
  8. Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
  9. Click Next
  10. Review the enquiry details and click Submit to submit the service request for processing
    If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
  11. In the confirmation pop-up window, choose your next course of action:
    • Click View Request Details to view the request details
    • Click Raise another Service Request to go to the Create Service Request screen
    • Click Ok to go to the Cash Management Service Requests screen