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Recall Direct Debit

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.

To recall a direct debit that is in a Pending Approval status, follow the steps below. This will change the direct debit status to Draft to allow editing.

Use Method 1 or 2 to recall several direct debits at the same time.
STEP ACTION
1 Go to the Receivables > Current Direct Debits screen
2 Locate the direct debit and use one of the following methods to recall the direct debit:
  • Method 1: Right-click on the direct debit(s) and click Recall on the Context Menu
  • Method 2: Select the direct debit(s) and click Actions > Recall on the Control Bar
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Recall on the Control Bar
3 Click Yes in the confirmation pop-up window.
RESULT: A confirmation message is displayed advising that the direct debit(s) has been recalled and the direct debit status changes to Draft.