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Reject Instruction

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.

To reject an instruction in a direct debit that is in a Pending Approval status, follow the steps below.

STEP ACTION
1 Go to the Receivables > Current Direct Debits screen
2 Click View > Direct Debits For My Approval from the Control Bar to view all direct debits Pending Approval. If required, you can further refine the direct debits on screen by using Filter or Sort: 
  • Use Filter on the Control Bar. Enter criteria into one or more text boxes that are under each column heading to display matching records.
  • Sort columns by clicking on the column heading. The column will reorder in ascending order. Click again to order in descending order.
3 Click on the direct debit to display the Direct Debit Details screen.
4 Find and click on the instruction in the Payer Details section.
Use Filter to refine your list.
RESULT: The Payer Direct Debit Details pop-up window is displayed.
5 Click Reject: 
6 Enter a reason for rejecting the instruction and click Ok
RESULT: A confirmation message is displayed advising that the instruction has been rejected and the instruction status changes to Approver Rejected.