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Recall Payment

Recall Payment allows you to request to recall funds for a payment credited to a beneficiary and for the funds to be returned to your account.

  • Not available for BPAY®*, OSKO and ARM
  • Payments to the ATO or RBA cannot be recalled. You will need to speak with the ATO or RBA directly if you wish to dispute these payments

* BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

To create a Recall Payment service request, go to the Create Service Request screen, click Recall Payment and complete the relevant sections below.

Select Account
If you are entitled to more than one Account, select the Account Number that the transaction relates to from the drop-down list.
Search for Transaction
  • Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
  • Enter the Amount
  • Click Search and select the transaction you would like to recall
  • Tick the checkbox if you would like to Recall a Payment within a Bulk Amount and complete the beneficiary details
Beneficiary Details
  • Enter the beneficiary Account Name up to 32 characters
  • Enter the beneficiary BSB number
  • Enter the beneficiary Account Number
  • Enter the Recall Amount
  • Enter the Lodgement Reference can be up to 18 characters and it will appear as part of the narrative on the debit account, beneficiaries statement and payment reports
Your Reference (optional)
  1. Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
  2. Click Next
Important Information
Read and tick the declaration checkbox in the Important Information section
Review and Submit
  1. Review the transaction details and click Submit to submit the service request for processing
    If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
    In the confirmation pop-up window, choose your next course of action:
    • Click View Request Details to view the request details
    • Click Raise another Service Request to go to the Create Service Requests screen
    • Click Ok to go to the Cash Management Service Requests screen
Once the request is submitted, ANZ will review your service request. You may be asked for further information before an outcome can be advised. For updates on the status of the request, please refer to the Comments and Supporting Documents section in the Cash Management Service Requests screen.