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Claim Missing Deposit

Claim Missing Deposit allows you to request a claim if a cash or cheque amount deposited into your account is missing or partially missing.

  • Available for inward domestic payments only

To create a Claim Missing Deposit service request, go to the Create Service Request screen, click Claim Missing Deposit and complete the relevant sections below.

Select Account
If you are entitled to more than one Account, select the Account Number that the deposit relates to from the drop-down list.
Enter Missing Deposit Details
  1. Select the Deposit Date from the calendar
  2. Select the Deposit Type Choose from:
    • Cash
    • Cheque
    • Both
Cash
  1. Enter the Deposit Method select ATM, Over The Counter or Fast Deposit Bag
    • If Fast Deposit Bag is selected, enter the Fast Deposit Bag Number
  2. Select the Deposited Via then choose from Branch or Direct to Depot
    • If Branch is selected, click on Find a Branch to locate branch location
    • If the deposit method selected is Fast Deposit Bag then you can select Direct to Depot
  3. Enter the amount of the Original Cash Amount Deposited
  4. Enter the amount of the Missing Cash Amount
Cheque
  1. Enter the Deposit Method select ATM, Over The Counter or Fast Deposit Bag
    • If Fast Deposit Bag is selected, enter the Fast Deposit Bag Number
  2. Select the Deposited Via then choose from Branch or Direct to Depot
    • If Branch is selected, click on Find a Branch to locate branch location
    • If the deposit method selected is Fast Deposit Bag then you can select Direct to Depot
  3. Enter the amount of the Original Cheque Amount Deposited
  4. Enter the amount of the Missing Cheque Amount
  5. Enter the amount of the Approximate Number of Missing Cheques and select the number of cheques missing from drop down list. ANZ only requires the details of 5 missing cheques to investigate the request. If you have greater than 5 missing cheques from the deposit, please only provide the details for 5 cheques. Complete the Cheque Details section:
    • Enter the Cheque Number
    • Enter the Amount
    • Enter the Payer Bank which the cheque was issued from up to 80 characters
    • Enter the Payee Name to whom the cheque was issued to, up to 80 characters
Both
  1. Enter the Deposit Method select ATM, Over The Counter or Fast Deposit Bag
    • If Fast Deposit Bag is selected, enter the Fast Deposit Bag Number
  2. Select the Deposited Via then choose from Branch or Direct to Depot
    • If Branch is selected, click on Find a Branch to locate branch location
    • If the deposit method selected is Fast Deposit Bag then you can select Direct to Depot
  3. Enter the amount of the Original Cash Amount Deposited
  4. Enter the amount of the Missing Cash Amount
  5. Enter the amount of the Original Cheque Amount Deposited
  6. Enter the amount of the Missing Cheque Amount
  7. Enter the amount of the Approximate Number of Missing Cheques and select the number of cheques missing from drop down list. ANZ only requires the details of 5 missing cheques to investigate the request. If you have greater than 5 missing cheques from the deposit, please only provide the details for 5 cheques. Complete the Cheque Details section:
    • Enter the Cheque Number
    • Enter the Amount
    • Enter the Payer Bank which the cheque was issued from up to 80 characters
    • Enter the Payee Name to whom the cheque was issued to, up to 80 characters
Your Reference (optional)
  1. Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
  2. Click Next
Review and Submit
  1. Review the deposit details and click Submit to submit the service request for processing
    If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
  2. In the confirmation pop-up window, choose your next course of action:
    • Click View Request Details to view the request details
    • Click Raise another Service Request to go to the Create Service Requests screen
    • Click Ok to go to the Cash Management Service Requests screen