Skip to main content
Contact

Reject Direct Debit

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.

To reject a direct debit that is in a Pending Approval status, follow the steps below.

Use Method 1 or 2 to reject several direct debits at the same time.
STEP ACTION
1 Go to the Receivables > Current Direct Debits screen
2 Click View > Direct Debits For My Approval from the Control Bar to view all direct debits Pending Approval. If required, you can further refine the direct debits on screen by using Filter or Sort: 
  • Use Filter on the Control Bar. Enter criteria into one or more text boxes that are under each column heading to display matching records.
  • Sort columns by clicking on the column heading. The column will reorder in ascending order. Click again to order in descending order.
3 Use one of the following methods to display the Enter a reason for rejection pop-up window:
  • Method 1: Right-click on the direct debit(s) and click Reject on the Context Menu
  • Method 2: Select the direct debit(s) and click Actions > Reject on the Control Bar
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Reject on the Control Bar
4 Select a reason for rejecting the direct debit(s) from the drop-down list or select Other and enter a reason. Click Ok.
RESULT: A confirmation message is displayed advising that the direct debit has been rejected and the direct debit status changes to Approver Rejected.