Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand. Full details are available in Features by Geography.
To submit a direct debit template that is in a Draft, Approver Rejected or Needs Repair status, follow the steps below.
STEP
ACTION
1
Go to the Receivables > Template screen
2
Locate the template and use one of the following methods to submit the template:
Method 1: Right-click on the template and click Submit on the Context Menu
Method 2: Select the template and click Actions > Submit on the Control Bar
Method 3: Click on the template to display the Template Details screen and then click Submit on the Control Bar
Error?
View the error message displayed:
Review the highlighted fields on screen and update as required. If a payer has an error, there will be a warning message in the payment instruction:
Click Payer Direct Debit Details to view the error in the Payer Direct Debit Details pop-up window:
RESULT:
If your organisation requires Templates to be approved, a confirmation pop-up window is displayed advising that the template has been submitted for approval. The template will need to be approved (or rejected) before it can be used to create a direct debit.
If your organisation does not require Templates to be approved, a confirmation pop-up window is displayed, and the template is ready to be used to create a direct debit. Note that you may need to approve new payers added to the template before a direct debit can be made.