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Verify Service Request

To verify a service request in a Pending Verification status, follow the steps below.

Use Method 1 or 2 to verify several service requests at the same time.
STEP ACTION
1 Go to the Commercial Cards > Service Requests screen
2 Select View > Pending Verification on the Control Bar
3 Use one of the following methods to verify the service request:
  • Method 1: Right-click on the service request(s) and click Verify on the Context Menu
  • Method 2: Select the service request(s) and click Actions > Verify on the Control Bar
  • Method 3: Click on the service request in the list to display the Service Request Details screen and then click Verify on the Control Bar
RESULT: The Verify the record pop-up window is displayed: 
CC SR Verify Service Requests.png
4 Click the checkbox to acknowledge and accept the declaration clause.
5 If required, add Comments applicable to the request for other users in your organisation to view
5 Click Verify
RESULT: The request is submitted for processing and a confirmation message is displayed advising that the service request is in progress.
6 Click OK to close the pop-up confirmation message