To verify a service request that is in a Pending Verification status, follow the steps below.
Use Method 1 or 2 to verify several service requests at the same time.
STEP | ACTION |
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1 | Go to the Commercial Cards > Service Requests screen |
2 | Select View > Pending Verification on the Control Bar |
3 | Use one of the following methods to verify the service request:
RESULT: The Verify the record pop-up window is displayed:
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4 | Complete the Declaration and add a note into the Comments box if required |
5 | Click Verify
RESULT: The request is submitted for processing and a confirmation message is displayed advising that the service request is in progress.
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6 | Click OK to close the pop-up confirmation message |