To reject a service request in a Pending Approval or Pending Second Approval or Pending Verification status, follow the steps below.
Use Method 1 or 2 to reject several service requests at the same time.
|1||Go to the Commercial Cards > Service Requests screen|
|2||If required, select View > Pending Approval or Pending Second Approval on the Control Bar|
|3||Use one of the following methods to reject the service request:
RESULT: The Reject Service Request(s) pop-up window is displayed:
|4||If required, add Comments applicable to the request for other users in your organisation to view and click Reject
RESULT: A confirmation message is displayed advising that the service request has been Rejected and the status changes to Rejected.