To reject a service request in a Pending Approval or Pending Second Approval or Pending Verification status, follow the steps below.
Use Method 1 or 2 to reject several service requests at the same time.
STEP | ACTION |
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1 | Go to the Commercial Cards > Service Requests screen |
2 | If required, select View > Pending Approval or Pending Second Approval on the Control Bar |
3 | Use one of the following methods to reject the service request:
RESULT: The Reject Service Request(s) pop-up window is displayed:
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4 | If required, add Comments applicable to the request for other users in your organisation to view and click Reject RESULT: A confirmation message is displayed advising that the service request has been Rejected and the status changes to Rejected.
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