Reject Service Request

To reject a service request that is in a Pending Approval or Pending Second Approval or Pending Verification status, follow the steps below.

STEP	ACTION
1	Go to the Commercial Cards > Service Requests screen
2	Select View > Pending Approval or Pending Verification on the Control Bar
3	Use one of the following methods to reject the service request: Method 1: Right-click on the service request(s) and click Reject on the Context Menu Method 2: Select the service request(s) and click Actions > Reject on the Control Bar Method 3: Click on the service request in the list to display the Service Request Details screen and then click Reject on the Control Bar RESULT: The Reject Service Request(s) pop-up window is displayed:
4	Add a note into the Comments box if required and click Reject RESULT: A confirmation message is displayed advising that the service request has been Rejected and the status changes to Rejected.