Cancel Service Request - Archived – ANZ Digital Services Help

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.

Please refer to Manage Commercial Cards Service Requests for details.

To cancel a service request in a Failed Validation, Future Dated, Rejected or Unsuccessful. Please resubmit. status, follow the steps below.

Authorised to Enquire users can only cancel service requests they created or those created by another Authorised to Enquire user. Authorised Signatories can cancel all requests.

Use Method 1 or 2 to cancel several service requests at the same time.

STEP	ACTION
1	Go to the Commercial Cards > Service Requests screen
2	Locate the service request and use one of the following methods to cancel the request: Method 1: Right-click on the service request(s) and click Cancel on the Context Menu Method 2: Select the service request(s) and click Actions > Cancel on the Control Bar Method 3: Click on the service request in the list to display the Service Request Details screen and then click Cancel on the Control Bar RESULT: The Cancel Service Request(s) pop-up window is displayed:
3	If required, add Comments applicable to the request for other users in your organisation to view and click Submit RESULT: A confirmation message is displayed and the service request is in a Cancelled status.