The commercial Cards Service Request workflow moves through several statuses due to the actions performed. The following table details each service request status.
| STATUS | DESCRIPTION |
|---|---|
| Pending Approval | The service request has been created and submitted for approval. |
| Pending Second Approval | The service request has been approved once and is waiting for a second approval. |
| Rejected | The service request has been rejected by one of the approvers. It will need to be modified if necessary and resubmitted for approval. Alternatively, it can be deleted. |
| Pending Verification | The New Cardholder Application service request is pending verification by an Identification Officer (IO). |
| In Progress | The service request is pending transmission and will automatically attempt to resubmit every 15 minutes for a maximum of two hours. If the service request cannot be sent during this timeframe, the status will change to Unsuccessful. Please resubmit. |
| Unsuccessful. Please resubmit. | The service request has not been submitted successfully and will need to be resubmitted using the Resubmit action. |
| Failed Validation | The service request has failed validation at ANZ. Refer to reason code for more detail. |
| Future Dated | The service request has been approved and is being held for processing on the nominated future date. |
| Cancelled | The service request has been cancelled. |
| Completed | The service request has been successfully processed by ANZ. |