Cancel Service Request

Follow the below steps to cancel an existing service request for the following request types:

• Signatories
• Digital Channel Maintenance
• Accounts
• Others

And for the following Payment and Transaction request types:

• Add/Amend/Close Periodical Payment.
• Return Incorrectly Received Funds (only if request status is ’Pending Approval’).
• Recall Payment (only if request status is ’Pending Approval’).

STEP	DESCRIPTION
1	Click Service Requests menu, and then click your preferred sub-menu option to view the screen.
2	Find the service request to cancel. If required, you can further refine the service requests on screen by using Filter or Sort: Use Filter on the Control Bar. Enter criteria into one or more text boxes that are under each column heading to display matching records. Sort columns by clicking on the column heading. The column will reorder in ascending order. Click again to order in descending order.
3	Click on the service request in the list.
4	Click Cancel Request on the Control Bar. RESULT: A Cancel Service Request window is displayed requesting a cancel reason and cancellation details.
5	Select a Cancel Reason from the drop-down list and enter your cancellation details and click Submit to confirm your action. RESULT: If the service request has not been sent to ANZ for processing, it will move to a Cancelled status. If the service request cannot be cancelled instantly as it has already been submitted for processing, it will move to a Pending Cancel status. Once the request is reviewed and processed by ANZ, it will move to a Cancelled status.