Identification and Verification
From 4 October 2021, users in Australia can use the Contact feature from the application banner without the need to answer security questions. You will be prompted to select an option for the purpose of your call and will receive a unique phone number and PIN to contact ANZ. For more information, please refer to the Online Help article.
ANZ Digital Services Videos
Instructional self-help videos are now available in Online Help. The short videos provide quick and easy guides on how to navigate through the digital channel and manage your banking needs.
Account Groups for Self Service User Permissions
From 18 October 2021, Digitial Self Service administrators can add Account Groups to user permissions. For more information, please refer to the Online Help article, for Cash Management Roles and Permission Settings.