June 2020

June updates: Updates to Current Payments Grid & Cash Management Service Requests and Mobile Updates

Current Payments Grid

After receiving feedback, we are making it easier to find single payments in the Current Payments grid. 

From 1 June, there will be two additional columns:

• Beneficiary: If a batch only contains a single item, the Beneficiary Name will be displayed. If a batch contains multiple items, ‘Batch of n items” will be displayed.
• Beneficiary Account: If a batch only contains a single item, the Beneficiary Account will be displayed. If a batch contains multiple items, ‘Batch of n items” will be displayed.

We have also changed the column "Payment Name/Beneficiary" to "Payment Name".

Please continue to provide us with your feedback as we are listening and will keep making updates based on your experience.

Cash Management Service Requests and Mobile Updates

From 8 June, the following new features will be available in ANZ Transactive – Global:

1. Mobile - Favourite Accounts: You will now be able to select and order specific accounts to be displayed in your Accounts list, hiding all other accounts. This provides you with the convenience and flexibility to prioritise the accounts you see in the Accounts screen.
2. Cash Management Service Requests Types: Two new service request types will be available: 
   1. Backdate Transaction
   2. General Enquiry
3. Cash Management Service Requests Role Entitlements: Customer Administrators can now assign specific accounts within a Legal Entity to a user for Cash Management Service Requests. 

To find out more about these new features, click on the sections below.

Mobile - Favourite Accounts

How to create a Favourite Accounts list

STEP	ACTION
1	In the Accounts screen, click Reorder Accounts: You will only see this icon if you have the latest mobile version.
2	Tap on an account to move into your Favourite Accounts list RESULT: A Move to Favourite Accounts pop-up window is displayed
3	Click Move RESULT: The account is in your Favourite Accounts list and will appear in your Accounts screen

How to re-order accounts in your Favourite Accounts list

STEP	ACTION
1	From the Reorder Accounts screen, drag and drop your Favourite Accounts to your preferred order using the Drag and Drop icon.  RESULT: The accounts appear in your preferred order in the Accounts screen.

To move between your Favourite Accounts and the complete list of accounts, click More Actions

Cash Management Service Requests: Backdate Transaction

You will now be able to request a transaction to be backdated if a bank error has caused the transaction to be processed on an incorrect date. 

Backdate can be applied to either a debit or a credit and will be re-processed on the statement with a different effective date. This ensures your organisation does not receive or pay undue interest. Credit interest is paid during the end of cycle interest whereas debit interest is calculated on the day of the back-date to ensure no compounding of interest.

To raise a Backdate Transaction service request, go to the Create Service Request screen, click Backdate Transaction and complete the sections below.

Select Account

If you are entitled to more than one Account, select the Account Number that the enquiry relates to from the drop-down list.

Search for Transaction

1. Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
2. Select if the transaction is a credit, debit or both from the Credit/Debits list
3. Enter the Amount
4. Click Search and select the transaction you would like to backdate

Enter Backdate Details

1. Enter the Backdate Transaction to and select a specific date from the calendar
2. Enter the reason for backdating the transaction in the Please tell us why you are requesting to backdate this transaction section (up to 100 characters)

Your Reference (optional)

1. Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 100 characters)
2. Click Next

Review and Submit

1. Review the backdate transaction details and click Submit to submit the service request for processing
   
   If the backdate details are not correct, click Previous to return to the previous screen and edit the details as required.
2. In the confirmation pop-up window, choose your next course of action:
   
   • Click View Request Details to view the request details
   • Click Raise another Service Request to go to the Create Service Requests screen
   • Click Ok to go to the Cash Management Service Requests screen

Once the request is submitted, ANZ will review your request to see if a backdate is applicable. You may be asked for further information before an outcome can be advised. For updates on the status of the request, please refer to the Comments and Supporting Documents section in the Service Request Details screen.

Click here to view the Cash Management Service Requests User Guide.

Cash Management Service Requests: General Enquiry

You will now able to raise a general enquiry on an Account or Transaction if your enquiry is not covered by one the existing service requests. For example, a general enquiry on the status of a draft, a special branch request or what a charge miscellaneous service fee is in relation to.

To raise a General Enquiry service request, go to the Create Service Request screen, click General Enquiry and complete the sections below.

Select Enquiry Type

Choose from:

• Account
• Transaction

Account

1. If you are entitled to more than one account, select the Account Number that the enquiry relates to from the drop-down list
2. Enter the enquiry details in the Please provide the details of your enquiry below section (up to 100 characters)
3. Enter who can be contacted in relation to the service request in the Contact Number section
4. Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 100 characters)
5. Click Next
6. Review the enquiry details and click Submit to submit the service request for processing
   
   If the enquiry details are not correct, click Previous to return to the previous screen and edit the details as required.
7. In the confirmation pop-up window, choose your next course of action:
   
   • Click View Request Details to view the request details
   • Click Raise another Service Request to go to the Create Service Requests screen
   • Click Ok to go to the Cash Management Service Requests screen

Transaction

1. If you are entitled to more than one Account, select the Account Number that the enquiry relates to from the drop-down list
2. Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
3. Select if the transaction is a credit, debit or both from the Credit/Debits list
4. Enter the Amount
5. Click Search and select the transaction to enquire on
6. Enter the enquiry details in the Please provide the details of your enquiry below section (up to 100 characters)
7. Enter who can be contacted in relation to the service request in the Contact Number section
8. Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 100 characters)
9. Click Next
10. Review the enquiry details and click Submit to submit the service request for processing
    
    If the enquiry details are not correct, click Previous to return to the previous screen and edit the details as required.
11. In the confirmation pop-up window, choose your next course of action:
    
    • Click View Request Details to view the request details
    • Click Raise another Service Request to go to the Create Service Requests screen
    • Click Ok to go to the Cash Management Service Requests screen

Click here to view the Cash Management Service Requests User Guide.

Cash Management Service Requests: Role Entitlements

Account level provisioning will allow your Administrators to specify the accounts within a legal entity that a user can access. 

• Click Add Accounts to add specific accounts to a user
• Click Add Legal Entities to add specific Legal Entities to a user. The user will be able to access all accounts within their assigned Legal Entities.
• Click Add Permission to save these permissions to the user

Click here to view the Cash Management Service Requests User Guide.