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Contact Us

Geography: This article is applicable for ANZ Transactive Global customers banking in all ANZ geographies.
Full details are available in Features by Geography.

If you are experiencing difficulties accessing your digital channel, check the relevant status page for the latest information on service availability and known incidents:

These status pages provide up-to-date information on the operation and availability of ANZ services.

 

Let’s get you to the right support team

Australia

Use the Support & training menu in the User toolbar to access Contact support.

User toolbar - Support & training.png

If required, click Change region to select New Zealand or All other regions.

Contact support.png

Report suspicious or fraudulent activity

Report suspicious or fraudulent activity.png 

To report fraudulent or unusual activity on your account, please immediately contact our Customer Protection team.

STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

 Click Report suspicious or fraudulent activity.

4

 Cal the one-time phone number.

5

Enter your one-time access code when prompted.

The phone number and access code is valid for 90 seconds. If the 90 seconds has expired: 

  • Click Regenerate to generate a new one-time phone number and access code, or
  • Click Done, and email the Customer Protection team (fraud@anz.com), or
  • Contact the Wholesale Digital Customer Protection team, at Global digital service support.
General enquiries, support and security device assistance
STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

Choose support required from the available options:

  • Support with Transactive Global payments
  • Help with accounts or transactions
  • Manage an account (open, change or close)
  • Set up or replace a security device

4

 Cal the one-time phone number.

5

Enter your one-time access code when prompted.

The phone number and access code is valid for 90 seconds. If the 90 seconds has expired: 

  • Click Regenerate to generate a new one-time phone number and access code, or
  • Click Back, to choose another option or
  • Click Done and contact us at Global digital service support.
Other enquiries

For all other enquiries including ANZ FX Online, eMatching, Transactive – Foreign Exchange, Asset Finance Portal, and Clearing Services contact our Global digital services support teams.

Our Institutional Customer Service Centres can help with:

  • security and sign-in issues
  • ANZ digital services support
  • payments and cash management enquiries
  • trade finance and supply chain activities
  • clearing services
  • reporting suspicious or fraudulent account activity

To contact a Customer Service Centre, either:

  • Click Contact at the top right of this page then choose your jurisdiction and contact method for your enquiry, or 
  • Follow the steps below in ANZ Transactive Global.
STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

 Click Visit ANZ Customer Services Centre.

4

 Choose your jurisdiction and contact method for your enquiry.
New Zealand and All other regions

Use the Support & training menu in the User toolbar to access Contact support.

User toolbar - Support & training.png

If required, click Change region to select Australia, New Zealand or All other regions.

Contact support NZ and All other regions.png

Global digital services support

Our Institutional Customer Service Centres can help with:

  • security and sign-in issues
  • ANZ digital services support
  • payments and cash management enquiries
  • trade finance and supply chain activities
  • clearing services
  • reporting suspicious or fraudulent account activity

To contact a Customer Service Centre, click Contact at the top right of this page, or follow the steps below in ANZ Transactive Global.

STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

 Click Visit ANZ Customer Services Centre.

4

 Choose your jurisdiction and contact method for your enquiry.

PayTo is a registered trade mark of NPP Australia Ltd ABN 68 601 428 737.