If you are experiencing difficulties with accessing your digital channel, please refer to ANZ Digital Services Status Page that provides up to date information about the operation of ANZ Institutional's systems and services for Australia and New Zealand customers.
Australia
Report fraudulent and unusual activity
To report fraudulent or unusual activity on your account, please immediately contact our Customer Protection team.
- Click Contact from the ANZ Transactive – Global application banner
- Choose Australia from the location drop-down list
- Click Report Fraudulent or Unusual Activity
- Dial the unique phone number and enter the One Time Access Code when prompted
The phone number and access code is valid for 90 seconds. If the 90 seconds has expired:
- Click Retry to generate a new phone number and access code or
- Dial the Wholesale Digital Customer Protection team on 13 70 28 or contact them via email at fraud@anz.com
General enquiries, support, and security device assistance
The latest version of the Transactive - Global mobile app includes the new Contact Us menu with the four options available.
For account and transaction enquiries, digital channel, and payment support, open, change or close account assistance and, security device support, please contact us through our Identification and Verification process.
Users in Australia can be digitally identified and verified without the need to answer security questions, by following the prompts on the ANZ Transactive - Global screen. When selecting the purpose of your call from the available options, you will receive a unique One-Time Phone Number and Access Code. By calling the number on your screen and entering your Access Code, you will automatically be authenticated and directed to an operator to assist you.
If you have not entered your Access Code or choose to contact us via the link at the bottom of the screen, you will be identified and verified via your security questions.
- Click Contact from the ANZ Transactive – Global application banner
- Choose Australia from the location drop-down list
- Click one of the available options
- Dial your One-Time Phone Number
- Enter your unique One-Time Access Code to speak with a Customer Service representative
Other enquiries
For all other enquiries including ANZ FX Online, eMatching, Transactive – Foreign Exchange, Asset Finance Portal, and Clearing Services contact our Global digital services support teams.
- Click Contact from the banner on this page to access our Global digital service support page, or
- Click Contact from the ANZ Transactive – Global application banner
- Click ANZ Customer Service Centre link
- Choose Australia and contact method for your enquiry
New Zealand and Other Regions
The latest version of the Transactive - Global mobile app includes the new Contact Us menu.
Global digital services support
Our Institutional customer service centres cover everything from security and login issues, support for our digital services, payments and cash management, trade and supply chain activities, clearing services, and reporting fraudulent or suspicious activity on your account.
There are multiple ways to contact our customer service centres:
There are multiple ways to contact our customer service centres:
- Click Contact from the banner on this page to access our Global digital service support page, or
- Click Contact from the ANZ Transactive – Global application banner
- Choose your location
- Click View list of global contacts
- Choose your jurisdiction and contact method for your enquiry.