There are multiple ways to contact our customer service centres:
- Click Contact from the banner on this page to access our Global digital service support page, or
- Click Contact from the Application Banner within the application
Global digital services support
Our Institutional customer service centres cover everything from security and login issues, support for our digital services, payments and cash management, trade and supply chain activities, clearing services, and reporting fraudulent or suspicious activity on your account.
Choose your jurisdiction and contact method for your enquiry. Alternatively, click Chat (Online) from the sidebar for our messaging service.
Identification and Verification
Users in Australia can now be digitally identified and verified without the need to answer security questions, by following the prompts on the ANZ Transactive - Global screen. When selecting the purpose of your call from the 4 options, you will receive a unique One-Time Phone Number and Access Code. By calling the number on your screen and entering your Access Code, you will automatically be authenticated and directed to an operator to assist you.
All other users will be provided with a direct contact number in your jurisdiction for your enquiry type.