To send a payment for repair that is in a Ready to Authorise, Partially Authorised, Ready to Check or Authorise Failed status, follow the steps below.
- You can also repair payments via the Payment Approvals - Asia & Pacific content in your Workspace
- You must have the appropriate entitlements to send a payment for repair. The Repair button will be disabled if you do not have entitlements to send a payment for repair.
- You can only send payments for repair, one at a time.
|1||Go to the Asia & Pacific > Approve Payments screen|
|2||Use one of the following methods to display the Repair Transaction pop-up window:
RESULT: The Repair Transaction pop-up window is displayed.
|3||Review the details of the payment in the Repair Transaction pop-up window:
|4||Enter a Repair Reason for the payment
RESULT: The Submit button will be enabled.
|5||If required, select recipients from the Send Email Notification list who you would like to notify that the payment has been sent for repair.|
RESULT: A confirmation message is displayed advising that the payment has been requested to be repaired and the transaction status changes to Repair.
To view the repair details or edit the payment, Open in Transactive Trade / APEA.