Repair Payments (Asia & Pacific) – ANZ Digital Services Help

Geography: This article is applicable for ANZ Transactive - Global customers banking in Pacific Islands and Laos. Full details are available in Features by Geography.

Payments can be repaired from the Asia & Pacific Payments menus in the following transaction statuses:

Approval Failed
FX Threshold Exceeded
Pending Approval
Partially Approved
Ready to Check

You can also repair payments via the Payment Approvals - Asia & Pacific content in your Workspace

You must have the appropriate entitlements to repair a payment, else the Repair button will be disabled.
You can only send payments for repair, one at a time.
The Approve Payments screen can display up to 500 of the latest payments in the grid.

STEP	ACTION
1	Go to the Asia & Pacific Payments > Approve Payments screen
2	Locate the payment you want to repair. There are several ways to find a payment: Use View on the Control Bar to view payments in a particular status. Choose from: All Payments for Approval Payments for My Approval Payments for Action Use Filter on the Control Bar and enter criteria into one or more text boxes under the column headings Sort columns by clicking on the column heading. The column will reorder in ascending order. Click again to order in descending order.
3	Use one of the following methods to display the Repair Transaction pop-up window: Method 1: Right-click on the payment and click Repair on the Context Menu Method 2: Select the payment and click Repair on the Control Bar Method 3: Click on the payment in the list to display the Payment details screen and then click Repair on the Control Bar RESULT: The Repair Transaction pop-up window is displayed.
4	Review the details of the payment in the Repair Transaction pop-up window:
5	Enter a Repair Reason for the payment RESULT: The Submit button will be enabled.
6	If required, select recipients from the Send Email Notification list who you would like to notify that the payment has been sent for repair.
7	Click Submit RESULT: A confirmation message is displayed advising that the payment has been requested to be repaired and the transaction status changes to Repair.