Payments can be repaired from the Asia & Pacific Payments menus in the following transaction statuses:
- Approval Failed
- FX Threshold Exceeded
- Pending Approval
- Partially Approved
- Ready to Check
You can also repair payments via the Payment Approvals - Asia & Pacific content in your Workspace
- You must have the appropriate entitlements to repair a payment, else the Repair button will be disabled.
- You can only send payments for repair, one at a time.
- The Approve Payments screen can display up to 500 of the latest payments in the grid.
|1||Go to the Asia & Pacific Payments > Approve Payments screen|
|2||Locate the payment you want to repair. There are several ways to find a payment:
|3||Use one of the following methods to display the Repair Transaction pop-up window:
RESULT: The Repair Transaction pop-up window is displayed.
|4||Review the details of the payment in the Repair Transaction pop-up window:
|5||Enter a Repair Reason for the payment
RESULT: The Submit button will be enabled.
|6||If required, select recipients from the Send Email Notification list who you would like to notify that the payment has been sent for repair.|
RESULT: A confirmation message is displayed advising that the payment has been requested to be repaired and the transaction status changes to Repair.