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Create Cash Withdrawal Payment (Vietnam)

Geography: This article is applicable for ANZ Transactive – Global customers banking in Vietnam.
Full details are available in Features by Geography.
These instructions are specifically for Cash Withdrawals managed via a domestic ACH payment.
For all other ACH payment specifics, please refer to Create ACH Payment (Vietnam).
Important information about Cash Withdrawals
  • These instructions are specifically for Cash Withdrawals managed via a domestic ACH payment.
    For all other ACH payment specifics, please refer to Create ACH Payment (Vietnam).
  • Registration for Cash services via ANZ's partner banks is required.
    Please contact our Client Service Team at Toll Free Number 1800585838 or email us at clientservicesvn@anz.com.
  • An instruction to withdraw cash via a partner bank's counter is required to be submitted to ANZ one day in advance and before ANZ cut off time (15:00 for instruction authorised from ANZ electronic channel).
  • Cash withdrawals can be collected from the following locations:
    • VND - Available from all branches in BIDV network
    • FCY - Available from the following locations:
      • Ho Chi Minh City: Vietcombank, Ho Chi Minh Branch, 5 Me Linh Square, Ben Nghe ward, District 1, Ho Chi Minh City.
      • Hanoi: Vietcombank, Tran Quang Khai Transaction Center Branch – 198 Tran Quang Khai, Hoan Kiem, Ha Noi.
  • Please inform ANZ when submitting the cash withdrawal instructions if amount exceeds:
    • Five (5) billion VND in Ho Chi Minh City and Hanoi,
    • Three (3) billion VND in other locations,
    • Equivalent of one (1) billion VND in foreign currency
  • Partner bank will pay cash to the beneficiary at their counters provided that the ID or Passport matches the information in the payment instruction and the Beneficiary completes procedures required by the partner bank.
  • If Beneficiary information in the payment instruction is incorrect, please inform and provide ANZ amendment instructions, and allow ANZ to contact the partner bank to try and resolve.
  • If the Beneficiary does not collect the cash at a partner bank’s counter within the timeline stipulated by Partner Bank, the Partner Bank will refund the cash amount to ANZ. ANZ will credit the funds back to the Customer’s account and debit a refund fee as imposed by Partner Bank.
About Cash Withdrawal Payments

What is a Cash Withdrawal Payment?

Cash Withdrawal allows you to transfer funds from your Vietnam domiciled account registered to ANZ Transactive – Global, to an authorised beneficiary, to withdrawal funds in cash via a counter of ANZ’s partner banks in Vietnam. The nominated recipient is required to collect the cash from the nominated ANZ's partner banks in Vietnam.

Payment method rules for Cash Withdrawals

  • Beneficiary name must be identical to the supporting ID or Passport of the nominated recipient.
  • Beneficiary account must be in the form of the ID or Passport number of the nominated recipient.
  • Beneficiary bank must be one of the following two options: 
    • VND: NHTMCP DAU TU VA PT VN (BIDV) with Domestic Clearing Code 01202003
    • EUR or USD: NHTMCP NGOAI THUONG VN (VIETCOMBANK) with Domestic Clearing Code 79203001
  • Remittance Information: Mandatory details are required in a specific format. Refer step instructions.
  • Transaction narratives for Cash Withdrawals will appear in payment reports with an ACH prefix.
  • Value date will default with the current or next business date if the payment is created on a non-business date or after payment cut-off
  • Non-business day - ANZ Transactive – Global will not allow you to create a payment where the Value Date is a non-business day (e.g., weekend, public holiday, bank holiday) or a currency holiday
  • Future value date can be selected up to 90 days
  • Cut-off time for cash withdrawal payment is 15:00 ICT, one day in advance
  • Payment currency is EUR, USD, VND
  • Maximum payment value is FCY 99,999,999,999.99 or VND 9,999,999,999,999.99
  • Maximum number of payment instructions is 30,000 for a bulk payment, and 5,000 for an itemised payment.
  • Invalid Character rules apply to this payment type.

Who can create a Cash Withdrawal payment?

  • Eligible users with Payment Management role permissions and account access can create and manage an ACH payment based on your organisation's predetermined user permissions and payment settings. These role permissions can include:
    • Manage Payments - Adhoc (Adhoc & Approved Beneficiaries)
    • Manage Payments - Approved Beneficiary / Templates
    • Manage Payments - Import Payments
Users with more than 100 accounts, may need to use the Previous or Next arrows on the screen to search and select the debit account when creating a payment.
For more information, please refer to Role Permissions and User Permissions.
Payment input screens
Domestic Payment screen
The following image is an example of a domestic payment screen with fields including the division, debit account, payment method, value date and cut-off time, payment name and reference, debit advice description and beneficiary details.
  • Cut-off time (near the value date) indicates the payment method cut-off time, based on the originating jurisdiction and payment currencies
  • The time zone and format (near the value date) are displayed as per your Settings & Preferences
VN FCY Cash Withdrawal screen v.2.png
Beneficiary Payment Details screen
The following image is an example of a Beneficiary Payment Details screen with fields including the beneficiary's name, address and account details, beneficiary bank details, purpose code, beneficiary email advice option and additional remittance information.
VN FCY Cash Beneficiary Payment Details screen v.2.png
Beneficiary Details screen
The following image is an example of the Beneficiary Details screen with fields including the beneficiary bank details, beneficiary's name, address and account details, beneficiary bank details, and beneficiary email address.
  • My Beneficiary ID is a unique beneficiary identifier. The field is enabled when you tick the 'Add this Beneficiary to your Beneficiaries when the payment is submitted' checkbox. The My Beneficiary ID is visible in the Beneficiaries screen.
VN FCY Cash Beneficiary Details screen.png

Create ACH Cash Withdrawal video

Create a Cash Withdrawal payment

There are multiple ways you can create a Cash Withdrawal domestic payment using the ACH payment method type from the Payments menu. Choose from the following options:

  1. Click Create Payment > Domestic Payment (see step-by-step instructions below)
  2. Click Create Payment > Use Payment Template
  3. Click Create Payment > Use Payment File
  4. Click Create Payment > Use Past Payment
  5. Click Current Payments > New > Domestic Payment (see step-by-step instructions below)
STEP ACTION
1 Click Payments > Create Payment menu, or
Click Payments > Current Payments menu > New.
2 Click Domestic Payment.
3 If required, select the Division the payment will be made from.
If you are entitled to more than one division, you can set a default division for future payments.
4 Select the Debit Account.
5 Select ACH Payment Method.
6 Value Date will default with the current business date.
If required, choose a future value date up to 90 days.
7 Enter a Payment Name up to 35 characters that will appear on payment reports.
8 Enter a Payment Reference up to 35 characters that will appear within the narrative on the funding account, beneficiary's statement and payment reports.
9 If required, enter a Debit Advice Description up to 55 characters that will appear on your debit account statement.
10 If required, select a Payment Currency if different to the debit account currency, and if required, tick Enter Amounts in Debit Currency.
11 If required, select the Individual Debits indicator to generate a separate debit entry on your account for each individual beneficiary payment instruction.
12
To reduce the risk of fraud, ANZ recommends you always confirm beneficiary details when processing a payment.
Control Bar
CONTROL BAR ITEM DESCRIPTION
Add Add individual Beneficiary details to the payment instruction.
Remove Tick the checkbox next to the Beneficiary details, then click Remove.
Filter Filter data on the screen. Enter criteria into one or more text boxes that are under each column heading to display matching records.

Click Add to add one or more beneficiary details using the following options:
Add Beneficiary from your Beneficiaries list
Search and select the Beneficiary from the Beneficiary Name field, then proceed to next steps. If required, click Add again to add additional beneficiaries.
Add New Beneficiary
Users must have entitlements to create new beneficiaries to complete these steps.
STEP ACTION
1 Click Add New Beneficiary from the Beneficiary Name field.
2 If required, tick 'Add this Beneficiary to your Beneficiaries when the payment is submitted.'
3 Enter Beneficiary Bank Details:
    1. Clearing Code - Enter or search for the Beneficiary Bank Clearing code
      • VND - use 01202003
      • FCY - use 79203001
    2. Account Number - Enter the beneficiary's ID or Passport number up to 34 characters
    3. Select Account Type
      • Resident Individual
      • Non-Resident Individual
      • Resident Corporate
      • Non-Resident Corporate
4 Enter Beneficiary Details:
    1. Beneficiary Name - Enter full legal name as displayed on the beneficiary ID or Passport up to 140 characters
    2. Email Address - If required, enter Beneficiary email address(es) up to 255 characters, separated by a comma
    3. My Beneficiary ID - Enter your Beneficiary identifier up to 35 characters, if 'Add this Beneficiary to your Beneficiaries' checkbox was selected
    4. Country or Region - Select Beneficiary country or region
    5. Address Line 1 & 2 - If required, enter Beneficiary address up to 35 characters per line
    6. City - If required, enter Beneficiary City up to 35 characters
5 Click Save.
6 If required, click Add again to add additional beneficiaries.

Proceed to next steps.
13 If required, enter Client Reference up to 35 characters if different from the Payment Reference prepopulated.
14 Enter the Beneficiary payment amount.
15 If required, click Beneficiary Payment Details icon to view or update additional beneficiary information:
Add or update Beneficiary Payment Details
STEP ACTION
1 Add or edit Beneficiary
2 Add or edit Payment Amount
3 Add or edit Client Reference
4 If required, select Purpose Code
Purpose Codes & Descriptions
PURPOSE CODE DESCRIPTION
59 NON-AUTOMATIC (NON-STP)
FX01 Payment for imports
FX02 One way transfer
FX03 Ovs TRF of income from direct invest
FX04 Capital decrease in direct invest
FX05 Direct investment to overseas
FX06 Ovs TRF of income from indirect invest
FX07 Ovs loan repayment & interest
FX08 FCY domestic loan repayment & interest
FX09 Others
SF01 Fund originated from exports
SF02 Fund from one way transfer
SF03 Capital injection of direct invest
SF04 Fund from M&A settlement, divestment
SF05 Fund from indirect investment (shares)
SF06 Fund from indirect investment (bonds)
SF07 Fund from overseas loan disbursement
SF08 Fund from borrowing locally in FCY
SF09 Others
5 Select Charges:
  • SHA - this means any fees charged by other banks (including our correspondent banks, any other intermediary banks and/or the recipient's bank) will be deducted from the payment before the proceeds are paid to the beneficiary.
  • OUR - 'OUR Charge' fee is charged by us. We will cover fees charged by our correspondent banks used in processing this payment. Other banks (including other intermediary banks and/or the recipient's bank) may charge an additional fee.
6
  1. Please indicate the information correctly and exactly as per the Identification Document. The issuer name should be captured in full and can be in short form. For example: if issuer name is “Cục trưởng Cục cảnh sát Quản lý hành chính về trật tự xã hội, it can be captured as “Cục trưởng Cục cảnh sát QLHC về TTXH”.
  2. If cash withdrawal is made in foreign currency (FCY), please enter the credit details with the purpose of the withdrawal transaction. For example: DVCHIHO, Nguyen Van A, ID no 123456789, issue date 1/1/2020 by Cuc Canh Sat QLHC ve TTXH, MOB 0909090909, FCY cash withdrawal for business travel.
Enter Remittance Information up to 140 characters. This will appear on the Beneficiary Advice and Payment Detail Report.
Cash Withdrawal details must include the following information:
  • DVCHIHO <Name of beneficiary> <Identification number / Date of issue / Place of issue> <Phone number>
  • Example: DVCHIHO, Nguyen Van A, ID no 123456789, issue date 1/1/2020 by Cuc Canh Sat QLHC ve TTXH, MOB 0909090909
7 If required, enter Additional Information up to 8000 characters. This will appear on the Beneficiary Advice and Payment Detail Report and is not included in the payment.
8 If required, enter Debit Advice Description up to 55 characters.
9 If required, tick Email Beneficiary Advice and enter email address(es) up to 255 characters, separated by a comma.
10 If FCY cash withdrawal, click Upload Document to upload jpg or pdf supporting documents for this cash withdrawal instruction, with up to five files not exceeding a total size of 5MB.
11 Click Save.
16 If required, choose your FX Details* option:
Bank Book
Use Bank Book when:
  • you do not have an existing FX contract to readily use or,
  • the value of the payment is less than or equal to the equivalent of $500K USD.
Upon submission of the payment, the bank will book a foreign exchange rate for the cross-currency payment. For future dated payments, the payment will appear in your Current Payments grid until the value of the payment. The status will update to Processing, pending the bank to book a foreign exchange rate.
Contract
Payments above $500K USD equivalent requires a prebooked contract rate.
Choose a prebooked foreign exchange rate:
STEP ACTION
1 Select Contract from Rate Type.
2 Click Add FX Contracts.
3 Choose one FX Contract ID to apply to the payment instruction.
4 Click OK.
5 Enter Utilised Amount for the payment amount.
17 Do you wish to continue the payment at a later stage?
  • Yes - Click Save as Draft, then click Cancel and Close Payment to exit out to the payment and return to the Current Payments screen. Payment will be in a Draft status.
  • No - Continue steps below.
18 Click Review & Submit.
19 Click Submit.
RESULT: Payment has been submitted and pending approval.
Errors and Alerts
Error and alert messages such as 'fields validations' display information about the impacted field(s) and highlights the field(s) in red. Error messages are specific to the payment method types, fields available and particulars validations. You can update the information within the impacted field(s) and continue processing the payment.

Mandatory field validations:

Mandatory Field Error Messages (2).png

Beneficiary alert notifications:

  • Error is indicated by a red triangle. Details must be corrected to proceed with payment processing.
  • Alert with Warning is indicated by an amber triangle. Details can be corrected or accepted to proceed with payment processing.
Beneficiary Alert Message.png

Errors and Alerts within the Beneficiary Payment Details screen:

  • Error is indicated by a red triangle. Details must be corrected to proceed with payment processing
  • Alert with Warning is indicated by an amber triangle. Details can be corrected or accepted to proceed with payment processing
Alerts Error Message.png

Next Steps

When the payment has been successfully submitted and is now in a Pending Approval status, you can choose from the following on-screen options:

  • Request Payment Summary Report - Download in CSV, PDF and XLSX
  • Save Payment as Template - View in Templates menu. Use Payment Template.
  • Create Another Payment
  • View this Payment in a Pending Approval status
  • Click OK to close the payment and return to the Current Payments screen

When the payment has been successfully submitted for approval(s), the next steps can be:

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