| 1 |
Within Services Requests Digital Channels, there is an option to add, amend or delete users. Previously this needed to be completed via the 'Payments & Cash Management Request Form', does this request have the same capabilities? If so, assuming signatories can approve via their login rather than signing a pdf? |
The Add & Amend User requests under Digital Channels allows you to create an ANZ managed user or upgrade an existing company managed user to an ANZ managed user and assign a security device. Both Add and Amend user webform requests do require digital token approval. Please refer to Approve and Reject Service Request for more information. Delete User webform requests do not currently require any approval to submit. |
| 2 |
What is the timeline for resolution of any service request raised? |
This is dependent on the type of request. Where there is an applicable resolution timeline you can find it in the ‘Due By’ column in the Service Requests history grid. |
| 3 |
I have some service requests that have been "in progress" for over one month. How do I follow these up? |
Please contact us by clicking on the ‘Contact’ link in the top right of your browser when logged into Transactive Global.. |
| 4 |
Under Payment & Transactions, will I be able to enquire for more details for any payment in my bank statement or can I enquire for incoming bank receipts? |
Please use the Transaction enquiry request if you require more details relating to a specific transaction. |
| 5 |
Is the Upload Documents available for New Zealand customers to use? |
No. Upload Documents is only currently available for Australian based Service Requests. |
| 6 |
I am able to see the Service Request menu on left hand side but when I click Upload Document, there is no menu item displayed. Is this an access issue or is it because there is no request yet? |
This may be an access issue, we suggest to reach out to us by clicking on the ‘Contact’ link in the top right of your browser when logged into Transactive Global. |