Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | I attempted to initiate a return for incorrectly received funds from a transaction that appears in the account. However, it does not show up in the search under that function. Is there a specific time frame within which this request can be placed, and could that be why the transaction is not available for selection? | You can search for this transaction under the Transaction Enquiry under the General Enquiry heading within Payments & Transactions Service Request category. This search displays all transactions (credits and debits) and allows search on a date range. |
| 2 | Is there a fee for payment traces? | There is no fee for trace requests. |
| 3 | Can I dispute the past 6 months transaction? | Dispute direct debit transaction service request allows only one transaction per request. You can dispute a transaction that occurred 6 months ago or more but will need to submit multiple requests for multiple transactions. |
| 4 | Are Bank Confirmation Letters available for Foreign Currency Accounts too? | Bank Confirmation Letters are currently only available for Australian and New Zealand domiciled accounts. |
| 5 | I can only see our AUD bank account on the Service request area. How can I add our Foreign Currency accounts? | Currently, only two service requests include foreign currency accounts. These are Trace Transaction and Delete Account service requests. |
| 6 | Would the pcard (commercial cards) facility also be available in this view of ANZ Transactive? | This is not currently available in Service Requests, however Commercial cards service requests are available under a separate Commercial Cards menu within ANZ Transactive to users with relevant Commercial Cards access in their ANZ Transactive - Global role profile. |