Full details are available in Features by Geography.
If you are experiencing difficulties accessing your digital channel, check the relevant status page for the latest information on service availability and known incidents:
- ANZ Digital Services Status Page - for Transactive Global, Transactive Trade/APEA, Fileactive, and other ANZ Institutional digital services
- ANZ Digital Status – see below
These status pages provide up-to-date information on the operation and availability of ANZ services.
We recommend bookmarking these pages.
ANZ Digital Status page is a real-time dashboard, available 24/7, that shows the operational status of ANZ’s specialised digital services supporting ANZ Cash Management Central (ACMC) and New Payments Platform (NPP) PayTo®. It provides real-time updates on outages, maintenance, and overall service health, helping you stay informed and plan accordingly.
The page uses a traffic light system to indicate service availability:
- Green: Services are operating normally.
- Yellow: Services are available but may be slower than usual.
- Amber/Orange: Some customers may experience limited access.
- Red: Most customers are unable to use the affected services.
- Blue: Services are temporarily unavailable due to scheduled maintenance
How to subscribe for updates
Follow these steps to receive alerts about service status and planned maintenance:
- Go to ANZ Digital Status page.
- Click Subscribe To Updates in the banner.
- Select your preferred notification method (email or SMS) and enter your contact details.
- Verify your subscription.
- Choose which components to receive updates for and click Save.
- Confirm your subscription (e.g., via email confirmation).
FAQs
ANZ Digital Status page is designed to provide you with clear, relevant and timely visibility of service availability for ANZ Cash Management Central (ACMC) and NPP PayTo services.
If you use these services, you can subscribe and receive targeted email notifications for incidents, updates, and planned maintenance.
During a major outage:
- Current status information is published on ANZ Digital Status.
- Subscribers receive email notifications with incident details and progress updates.
As a guide, and depending on the severity of the incident, updates are typically provided:
- Approximately every 30 min (initial) and then every 60-120 minutes.
- When a significant change occurs (for example, identification of root cause or restoration progress), whichever occurs sooner.
Incident management and resolution targets:
ANZ manages incidents according to priority classification. While resolution timeframes may vary depending on the nature and complexity of the issue, ANZ aims to:
- Critical: Restore service as quickly as possible, with continuous investigation and frequent communication.
- High: Restore service as a matter of urgency, with regular progress updates.
- Medium: Restore service within established operational timeframes.
Depending on your subscription selections, you may receive email notifications for:
- Incidents - new issues affecting services.
- Incident updates - regular updates will be provided through to resolution.
- Scheduled maintenance - planned system outage or service downtime because of maintenance.
These notifications help you stay informed about availability and performance.
You can subscribe using either:
- An individual email address
- A group distribution list.
If a group distribution list is used:
- Any subscription changes or unsubscribe actions apply to all members of that list.
- New members added to the distribution list will automatically begin receiving email notifications.
ANZ continues to enhance ANZ Digital Status page and notification capabilities. Planned enhancements include:
- Webhook notifications as an additional subscription option, enabling automated system-to-system updates.
- Enhanced technical query and connectivity issue support.
PayTo is a registered trade mark of NPP Australia Ltd ABN 68 601 428 737.