Skip to main content
Bahasa Indonesia 日本語 Tiếng Việt 简体中文 繁體中文
Contact

Status Page (ACMC, NPP PayTo)

Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies.
Full details are available in Features by Geography.
ANZ Cash Management Central and NPP PayTo Services will be removed from the ANZ Digital Services Status Page from 23 February 2026.

The ANZ Digital Status page is a real-time dashboard, available 24/7, that shows the operational status of ANZ’s specialised digital services supporting ANZ Cash Management Central (ACMC) and New Payments Platform (NPP) PayTo. It provides real-time updates on outages, maintenance, and overall service health, helping you stay informed and plan accordingly.

The page uses a traffic light system to indicate service availability:

  • Green: Services are operating normally.
  • Yellow: Services are available but may be slower than usual.
  • Amber/Orange: Some customers may experience limited access.
  • Red: Most customers are unable to use the affected services.
  • Blue: Services are temporarily unavailable due to scheduled maintenance

We recommend bookmarking the ANZ Digital Status page if you use ANZ Cash Management Central and/or NPP PayTo services.

How to Subscribe for Updates

Follow these steps to receive alerts about service status and planned maintenance:

  1. Go to the ANZ Digital Status page.
  2. Click Subscribe To Updates in the banner.
  3. Select your preferred notification method (email or SMS) and enter your contact details.
  4. Verify your subscription.
  5. Choose which components to receive updates for and click Save.
  6. Confirm your subscription (e.g., via email confirmation).
Check your spam folder if you don’t receive alerts and verify your subscription settings.

FAQs

Why was ANZ Digital Status page created?

The ANZ Digital Status page is designed to provide you with clear, relevant and timely visibility of service availability for ANZ Cash Management Central (ACMC) and NPP PayTo services.

If you use these services, you can subscribe and receive targeted email notifications for incidents, updates, and planned maintenance.

How often is the ANZ Digital Status page updated?
The ANZ Digital Status page is updated promptly when an incident is identified. Incident updates are published to the ANZ Digital Status page and distributed via subscribed email notifications. While services are continuously monitored on a 24x7 basis, there may occasionally be minor delays in publishing updates outside standard operating hours while details are being confirmed.
What happens during a major outage?

During a major outage:

  • Current status information is published on the ANZ Digital Status.
  • Subscribers receive email notifications with incident details and progress updates.

As a guide, and depending on the severity of the incident, updates are typically provided:

  • Approximately every 30 min (initial) and then every 60-120 minutes.
  • When a significant change occurs (for example, identification of root cause or restoration progress), whichever occurs sooner.

Incident management and resolution targets:

ANZ manages incidents according to priority classification. While resolution timeframes may vary depending on the nature and complexity of the issue, ANZ aims to:

  • Critical: Restore service as quickly as possible, with continuous investigation and frequent communication.
  • High: Restore service as a matter of urgency, with regular progress updates.
  • Medium: Restore service within established operational timeframes.
These targets are indicative and subject to the specific circumstances of each incident.
What types of email notifications will I receive?

Depending on your subscription selections, you may receive email notifications for:

  • Incidents – new issues affecting services.
  • Incident updates – regular updates will be provided through to resolution.
  • Scheduled maintenance – planned system outage or service downtime because of maintenance.

These notifications help you stay informed about availability and performance.

What subscription options are available and how do individual and group subscriptions work?

You can subscribe using either:

  • An individual email address
  • A group distribution list.

If a group distribution list is used:

  • Any subscription changes or unsubscribe actions apply to all members of that list.
  • New members added to the distribution list will automatically begin receiving email notifications.
After ANZ Cash Management Central and NPP PayTo services are removed from the ANZ Digital Services Status page, what happens to our subscriptions?
After these services are removed from https://status.online.anz.com/ on 23 February 2026, existing subscribers will need to accept a new subscription invitation to continue receiving email notifications. If you do not accept the new subscription, you will no longer receive email notifications.
What future enhancements are planned for the ANZ Digital Status Page?

ANZ continues to enhance the ANZ Digital Status page and notification capabilities. Planned enhancements include:

  • Webhook notifications as an additional subscription option, enabling automated system-to-system updates.
  • Enhanced technical query and connectivity issue support.
I have additional questions, where can I get help?
For further support, please contact your ANZ Representative.