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Edit Periodic Direct Debit

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.

To edit the details of a periodic direct debit that is in a Draft, Expired, Active or Approver Rejected status, follow the steps below.

STEP ACTION
1 Go to the Receivables > Periodic Direct Debits screen
2 Locate the periodic direct debit and use one of the following methods to move the periodic direct debit into edit mode:
  • Method 1: Right-click on the periodic direct debit and click Edit on the Context Menu
  • Method 2: Select the periodic direct debit and click Actions > Edit on the Control Bar
  • Method 3: Click on the periodic direct debit to display the View Periodic Direct Debit screen and then click Edit on the Control Bar
3 Edit the periodic direct debit as required
  • To remove one or more payers from the list, tick the checkbox next the payer number and click Remove:
  • To edit a payer in the list, click on Payer Direct Debit Details to display the Payer Details pop-up window:
  • If you need to edit Recurrence Details and the periodic direct debit is in an Active status, click Edit Recurrence Details.
    Editing Recurrence Details for Active periodic direct debits will pause current scheduled direct debits until the changes are approved.
4 After you have completed the periodic direct debit updates, click Review & Submit at the bottom of the screen:
Click Close on the Control Bar to discard any updates made to the periodic direct debit.
Error?
  1. View the error message displayed:
  2. Review the highlighted fields on screen and update as required. If a payer has an error, there will be a warning message in the direct debit instruction:
    Click Payer Direct Debit Details to view the error in the Payer Direct Debit Details pop-up window:
5 Review the periodic direct debit details and click Submit:
If the periodic direct debit details are not correct, click Previous to return to the previous screen and edit the periodic direct debit as required.
RESULT:
  • If your organisation requires Templates to be approved, a confirmation pop-up window is displayed advising that the periodic direct debit has been submitted for approval. The periodic direct debit will need to be approved (or rejected) before it can be used to create a direct debit. 
  • If your organisation does not require Templates to be approved, a confirmation pop-up window is displayed, and the periodic direct debit is active and will begin to create direct debits as per the schedule