Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | What web browsers are compatible with ANZ Transactive - Global? | ANZ Transactive - Global supports all modern browsers such as Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari. For more information, refer to the System Requirements article. |
| 2 | Can we change the inactivity time out from 15 minutes? | No, this setting is for all ANZ Transactive - Global customers and cannot be changed due to security reasons. Because of this we recommend you periodically save your work. |
| 3 | How do you advise us when enhancements are made to the system? | We typically create an article on Online Help explaining any changes and then we post an in-channel message directing you to the article. For more information on our new enhancements, refer to the Latest Updates article. |
| 4 | Are the balances in the workspace live? | Yes, balances in the Workspace are live. |
| 5 | Can I share a Scheduled Report with a colleague? |
You cannot share a Scheduled Report with others, but you can share Report Profiles. For more information, refer to the Create Scheduled Report article. From late October 2023, you can no longer share Accounts and Commercial Cards Report Profiles with other users in your organisation. 'Share This Report' will be no longer available for Payments, Receivables, Loans and Trade Finance in the following months. |
| 6 | Can I set up multiple email addresses to receive reports? | No, the email address used is taken from your user profile so can only be one email address. |
| 7 | Is it possible to set up notifications for only the payments I prepared? | No, currently you will receive a notification for each payment created by any user in your organisation. Great idea though and we will forward this on for consideration. For more information, refer to the User Settings article. |
| 8 | For the notifications settings - is there an email notification for Commercial Cards to advise the approver that there is a request pending approval? | No, this is not currently available but it's a great idea and we will forward on for consideration. For more information, refer to the User Settings article. |
| 9 | Can you set reports to automatically run on the last business day of the month? |
No, there is currently not an option to automatically run reports on the last business day of the month. When you create a Scheduled Report, you need to select the Frequency (Daily, Weekly, Monthly) and which day of the month to generate the report (1-31). If you select 29, 30 or 31 a report will not be generated for the months that do not have this number of days. You can however schedule a Monthly report to run on the first calendar day of the month with a date range of the Previous Month. For more information, refer to the Create Scheduled Report article. |
| 10 | Do you have a template for uploading CSV payment files? |
Please refer to the ANZ Transactive - Global File Format Guide that contains the requirements for what is required in a CSV file.
For more information about uploading payment files, including CSV, refer to the Upload Payment File article. |
| 11 | Is there an easy way to check a SWIFT CODE? Currently I set up a false payment and check it that way? | No, ANZ Transactive - Global only allows you to validate a SWIFT Code when creating an International Payment. SWIFT do provide an online search tool however which can be accessed here: https://www2.swift.com/bsl/ |
| 12 | When logging in there used to be a hide/show option on the password when using IE browser. This has disappeared when using Google Chrome. Do you know why? |
This feature is natively provided by Microsoft's browsers, i.e. Internet Explorer and the Edge. This is a future planned enhancement to be enabled when logging into ANZ Transactive - Global on any supported browser, including Google Chrome. |