Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | I'm a new user and can't see the Accounts menu -how do I fix this? |
This is due to the roles assigned to your profile. You will need to ask your ANZ Transactive - Global Administrator to check your profile and ensure that you have the right permissions. For more information, refer to the User Permissions article. |
| 2 | Can ANZ send us a notification for the bounced/failed or not approved transactions? | There is a notification for Transaction Pending Approval but not for failed transactions. It's a great idea and we will forward on for consideration. For more information, refer to the User Settings article. |
| 3 | Can ANZ send us the statements- only for the credits- payments received on daily basis for receipting purposes? | A scheduled credit report is currently not available. It's a great idea and we will forward on for consideration. For more information on the reports available, refer to the Create Scheduled Report article. |
| 4 | Can a payment template have multiple Beneficiaries ? | Yes, payment templates can have multiple beneficiaries. For more information, refer to the Domestic Payment Template article. |
| 5 |
Where there are multiple beneficiaries, what account does the payment go to? |
Account details for each beneficiary are available by clicking on the beneficiary row and looking at the beneficiary account number. For more information, refer to the relevant Create Payments article. |
| 6 | Can we use the aba files upload for domestic payments? | Yes, you can use aba files to upload AUD domestic payments. For more information, refer to the File Formats Guides article. |
| 7 | Can we use an ABA file for international payments? | No, ABA is only available for domestic payments. The MT101 file format can be utilised for International payment files. For more information, refer to the File Formats Guides article. |
| 8 | Which is better - Direct Entry or RTGS? | Direct Entry is an overnight payment where you can send to multiple accounts. RTGS (Real Time Gross Settlement) is within day (subject to cut off times) - a one to one payment and generally has a larger cost associated to complete. Please speak with your ANZ Representative to understand which payment method is better for your requirements. |
| 9 | Can we approve future payments today i.e. for next week? And once all approvals are done, ANZ will transfer automatically on the date? Can we delete it before the date occurs? | Yes, you can create future dated payments, approve today and they will be released for processing on the scheduled date. There is also an option to Stop a future dated payment before it is processed. For more information, refer to the Manage Payments articles. |
| 10 | Where can I find the MT103 button? | You can generate a MT103 message for International payments that are in a Completed status by clicking on the beneficiary and you will then see a MT103 button in the Beneficiary Payment Details screen. For more information, refer to the Generate MT103 Message article. |
| 11 | In International payments, is Intermediary Bank relevant ? | If you need the ability to send payments using an Intermediary Bank, you can contact ANZ to set this up in ANZ Transactive - Global. Intermediary Bank details can be added into the details in the payment. For more information, refer to the International Payment article. |
| 12 | Can you assist on how to use Past Payments - which fields are mainly used? | To complete any type of search in the Past Payments screen, the Value Date and Division Name must be entered. You can then add any other search criteria to assist finding a payment. For more information, refer to the Past Payments article. |
| 13 | If our security device is not working (usually app on mobile phone), is there another way to approve payments ? | The final approver needs to digitally sign a payment via a physical token or ANZ Digital Key. If you are having issues with ANZ Digital Key, consider requesting a physical token as a backup. |