Manage PayTo Agreements – ANZ Digital Services Help

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia.
Full details are available in Features by Geography.

Authorise PayTo Agreements

To authorise a PayTo Agreement submitted by a merchant and that is in a Pending Approval status, follow the steps below:

STEP

ACTION

Click Payments, then PayTo Agreements from the menu

There are two ways to view and authorise a PayTo Agreement. Please choose from one of the following methods:

Method 1: Select a PayTo Agreement from the PayTo Agreements screen, then click Actions > View from the Control Bar
Method 2: Click a PayTo Agreement from the PayTo Agreements screen

Click Authorise from the Control Bar

If you have more than one Division, choose a division to assign to this PayTo Agreement.

RESULT: A confirmation pop-up window will appear.

Click Authorise

If this is the final authorisation, go to Step 5

RESULT:

The PayTo Agreement has been partially authorised
The PayTo Agreement remains in a Pending Approval status and available from the PayTo Agreements screen until all authorisations are obtained
You are returned to the PayTo Agreements screen

For final authorisation, you will need to digitally sign the PayTo Agreement.

ANZ Digital Key

Follow the instructions on screen to:

Authorise via a Push Notification

Follow the steps below to authorise a request using a push notification and the ANZ Digital Key app on your mobile device.

STEP	ACTION
1	Tap on the ANZ Digital Key notification on your mobile device to launch the ANZ Digital Key app
2	Tap Log On and authenticate access by entering your PIN, Face ID or Fingerprint ID RESULT: Details of request requiring approvals will be displayed.
3	Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request or Decline to decline the request. RESULT: The request will be processed and completed. Close the app as no further action is required.

Authorise via a QR Code

If you did not enable Notifications when you activated ANZ Digital Key, follow the steps below to authorise the request via ANZ Digital Key:

STEP	ACTION
1	Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID
2	Tap Scan QR Code on the screen RESULT: ANZ Digital Key will switch to camera mode. Use the camera to scan the request approval QR Code from your desktop or laptop computer. If you are experiencing difficulties scanning the QR Code, please: ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down) try moving your device closer or further away from your screen adjust the brightness of your camera
3	Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request or Decline to decline the approval request. RESULT: The request will be processed and completed. Close the app as no further action is required.

Token

Follow the instructions on screen to:

Step 1: Generate your authorisation code
Step 2: Enter your authorisation code
Step 3: Click Authorise

RESULT:

The PayTo Agreement has been authorised
The active PayTo Agreement is in an Active status and available from the PayTo Agreements screen
The Payee is able to debit your account for this PayTo Agreement
You are returned to the PayTo Agreements screen

Decline PayTo Agreements

To decline a PayTo Agreement in a Pending Approval status, follow the steps below:

STEP	ACTION
1	Click Payments, then PayTo Agreements from the menu
2	There are two ways to view and decline a PayTo Agreement. Please choose from one of the following methods: Method 1: Select a PayTo Agreement from the PayTo Agreements screen, then click Actions > View from the Control Bar Method 2: Click a PayTo Agreement from the PayTo Agreements screen
3	Click Decline from the Control Bar RESULT: A confirmation pop-up window will appear.
4	Click Decline RESULT: The PayTo Agreement has been declined The PayTo Agreement is in a Cancelled status and available from the Cancelled view The Payee is not able to debit your account for this PayTo Agreement You are returned to the PayTo Agreements screen

View PayTo Agreements

To view a PayTo Agreement, follow the steps below:

STEP	ACTION
1	Click Payments, then PayTo Agreements from the menu
2	There are two ways to view a PayTo Agreement. Please choose from one of the following methods: Method 1: Select a PayTo Agreement from the PayTo Agreements screen, then click Actions > View from the Control Bar Method 2: Click a PayTo Agreement from the PayTo Agreements screen To view Paused and Cancelled PayTo Agreements, click View from the Control Bar, then click Paused or Cancelled.
3	View the PayTo Agreement details, including the status, whether any action is required, and fields including but not limited to the Frequency, Amount, and Debit Account. For more information, please refer to PayTo Agreement Details screen.
4	Click Close to return to the PayTo Agreements screen

Edit PayTo Agreements

To edit a PayTo Agreement in an Active or Paused status, follow the steps below:

You cannot edit a PayTo Agreement in a Pending Approval or Cancelled status.

STEP	ACTION
1	Click Payments, then PayTo Agreements from the menu
2	There are two ways to edit a PayTo Agreement. Please choose from one of the following methods: Method 1: Select a PayTo Agreement from the PayTo Agreements screen, then click Actions > Edit from the Control Bar Method 2: Click a PayTo Agreement from the PayTo Agreements screen, then click Edit from the Control Bar
3	Edit the PayTo Agreement. The following fields can be edited: Payment Reference Linked account (if you have more than one account)
4	Click Submit RESULT: The PayTo Agreement has been amended, pending authorisation. The PayTo Agreement is in a Pending Approval status and available from the PayTo Agreements screen. You are returned to the PayTo Agreements screen

NEXT STEP: Refer Authorise PayTo Agreements

Pause PayTo Agreements

To pause a PayTo Agreement in a Pending Approval (post editing) or Active status, follow the steps below:

STEP	ACTION
1	Click Payments, then PayTo Agreements from the menu
2	There are two ways to view and pause a PayTo Agreement. Please choose from one of the following methods: Method 1: Select a PayTo Agreement from the PayTo Agreements screen, then click Actions > View from the Control Bar Method 2: Click a PayTo Agreements from the PayTo Agreements screen
3	Click Pause from the Control Bar RESULT: A Pause PayTo Agreement pop-up window appears.
4	Click 'I understand', then click Pause Agreement RESULT: The PayTo Agreement has been paused, pending processing confirmation The PayTo Agreement is in a Paused status and available from the Paused view The Payee is not able to debit your account for this PayTo Agreement You are returned to the PayTo Agreements screen

Resume PayTo Agreements

To resume a PayTo Agreement in a Paused status, follow the steps below:

STEP	ACTION
1	Click Payments, then PayTo Agreements from the menu
2	There are two ways to view and resume a PayTo Agreement. Please choose from one of the following methods: Method 1: Select a PayTo Agreement from the PayTo Agreements screen, then click Actions > View from the Control Bar Method 2: Click a PayTo Agreements from the PayTo Agreements screen
3	Click Resume from the Control Bar RESULT: A confirmation pop-up window will appear.
4	Click Resume Agreement RESULT: The PayTo Agreement has been resumed, pending confirmation The PayTo Agreement is in an Active status and available from the PayTo Agreements screen. You are returned to the PayTo Agreements screen

Cancel PayTo Agreements

To cancel a PayTo Agreement in an Active, Pending Approval (post paused) or Paused status, follow the steps below:

STEP	ACTION
1	Click Payments, then PayTo Agreements from the menu
2	There are two ways to view and cancel a PayTo Agreement. Please choose from one of the following methods: Method 1: Select a PayTo Agreement from the PayTo Agreements screen, then click Actions > View from the Control Bar Method 2: Click a PayTo Agreements from the PayTo Agreements screen
3	Click Cancel from the Control Bar RESULT: A Cancel PayTo Agreement pop-up window will appear.
4	Click 'I understand', then click Cancel Agreement RESULT: A confirmation pop-up window will appear.
5	Click Yes. Cancel the Agreement RESULT: The PayTo Agreement has been cancelled The PayTo Agreement is in a Cancelled status and available from the Cancelled view The Payee is not able to debit your account for this PayTo Agreement You are returned to the PayTo Agreements screen

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