Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies.
Full details are available in Features by Geography.
Full details are available in Features by Geography.
Please note that the information and materials in ANZ Transactive – Global webinars reflect the content available at the time of recording.
Accounts
Accounts webinars in ANZ Transactive – Global cover topics such as a viewing accounts, generating and scheduling reports and viewing e-statements and deposits.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Accounts
Accounts in ANZ Transactive - Global Webinar held on 14/11/2024
In this webinar, we cover the following topics:
How to view existing accounts and the information that is available, how to search transactions, how to generate reports, view deposits, download e-statements and support materials.
How to view existing accounts and the information that is available, how to search transactions, how to generate reports, view deposits, download e-statements and support materials.
For more information, please refer to Accounts
Accounts Payable
The Accounts Payable webinar in ANZ Transactive – Global covers how to maximise your use of ANZ Transactive - Global with specific focus on several features particularly relevant for those working in Accounts Payable.
Accounts Payable Features Webinar held on 07/05/25
In this webinar, we cover the following topics:
Creating a payment from a template, uploading a payment file, creating a payment from an existing payment and payment reporting, payment tracking, international payment and FX details.
Creating a payment from a template, uploading a payment file, creating a payment from an existing payment and payment reporting, payment tracking, international payment and FX details.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | If you create a template or new beneficiary and add in an email for the beneficiary remittance why do we have to tick it when making a payment? | It's important to give users over-sight of the beneficiary email listed for various reasons, including potential fraud or general email changes. Its important to also note that beneficiary email advice might not be required for every payment, so the option is there for the payer to choose based on preference or necessity. Within this field, you also have the option to add more email addresses (up to 255 characters) that may not have been originally included within the payment template. |
| 2 | If you have multiple divisions on Transactive, can you create these widgets to only apply to certain divisions? e.g. Net Position of Division A only. | Workspace widgets are based on your individual user entitlements. Some widgets can be customised at a company, country, currency or account type level, but not at a specific Division level. Please refer to Workspace - ANZ Digital Services Help for more information about Workspace widgets. |
| 3 | How to set up future regular recurring payments? |
Please refer to Periodic Payments in ANZ Digital Services Help for step-by-step instructions. Periodic Payments (Australia & New Zealand) - ANZ Digital Services Help You can also refer to Manage Periodical / Automatic Payments from Services Requests. Payments & Transactions Service Requests - ANZ Digital Services Help |
| 4 | Sometimes when we upload the payment file, I find that due to incorrect bank details, I tend to delete the entire file instead of just excluding the payment for the specific supplier. Is there a better way to handle this? | One the payment file has been successfully uploaded, if a payment was successfully created, you can view the payment in the Current Payments screen. The payment can be edited, approved or rejected as required (based on file settings). To restrict beneficiary changes in file uploads, and Administrator can review Division Details Screen - ANZ Digital Services Help article. |
| 5 | If you create a template but it is no longer required, can you delete the template and not have it showing as deleted. | You can delete a Template, however it will remain in a deleted status in ANZ Transactive - Global. The article in ANZ Digital Services Help has steps on how to complete this Manage Payment Templates - ANZ Digital Services Help |
| 6 | Is there a way to get notified about a duplicate payment? i.e. can ANZ recognise if the same amount is being paid to the same beneficiary? | Once the payment is successfully created it will move to the Current Payments menu. This menu includes an Alerts column, click on the payment to view the alert. Alerts include possible duplications. Please refer to Current Payments screen - ANZ Digital Services Help. |
Accounts Receivable
The Accounts Receivable Features webinar in ANZ Transactive – Global covers how to maximise your use of ANZ Transactive - Global with specific focus on several features particularly relevant for those working in Accounts Receivable.
Accounts Receivable Features Webinar held on 24/06/25
In this webinar, we cover the following topics:
Setting Up Your Workspace, Operating Accounts, Deposits, e-Statements, Reports and Service Requests.
Setting Up Your Workspace, Operating Accounts, Deposits, e-Statements, Reports and Service Requests.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Is there a way to get a weekly statements with balances now? Would be really handy to be able reconcile our accounts weekly. | We have a number of Account Report Types that can be found in ANZ Digital Services Help here: Account Report Types – ANZ Digital Services Help. The Account Statement Report and Balance Summary Report can be created and scheduled with a weekly frequency and display account balances. You can also view a short video on how to schedule reports here: Create and schedule Account Reports – ANZ Digital Services Help. |
| 2 | How do I get access to Service Requests menu? I can't see it on my login. | You will need the relevant Service Request role enabled in your User Permissions under your user profile in ANZ Transactive — Global. You can discuss this with your company administrator. Please also refer to our User Permissions article where you can learn more about services requests under the Service Requests Roles & Permission Settings toggle. |
Administration
The Administration webinars in ANZ Transactive – Global covers topics such as creating and managing users, roles, product rules and approval workflows.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Administration.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Administration.
Administration Webinar held on 14/05/24 (Australia & New Zealand)
In this webinar, we cover the following topics:
Administration Models, Administration menu, User Management, Create User, Role Management, Account Management, Account Group Management, Other Settings, and Reports.
Administration Models, Administration menu, User Management, Create User, Role Management, Account Management, Account Group Management, Other Settings, and Reports.
Administration Webinar held on 31/01/23 (Australia & New Zealand)
In this webinar, we cover the following topics:
Division settings, panels, confidential data groups, account group management, account and role management, user management and user audit trails.
Division settings, panels, confidential data groups, account group management, account and role management, user management and user audit trails.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Why is there a separate role of "Service Requests - Authorised Person" to that of "Administrator" in Transactive for Digital Self Service? |
A user with a Service Request - Authorised Person role can view, create, manage, and approve applicable Digital Channels Service Requests using a security device. These service requests are related to activities that require to be processed by ANZ, such as adding a new ANZ managed security device user to your ANZ Transactive – Global site. An Administrator role can create company managed users and manage user settings. The roles can also manage Role Management, Account Management and Other Settings, including Downloading user reports. See the User Permissions article for more information on Administration roles. Administrators may view, create and manage Digital Channels Service Requests. |
| 2 | Are you going to cover reporting available for administrators? | We will be covering how to download reports. For more information on Administration reports, go to the User Reports article on Online Help. |
| 3 | With the panel approval I understand that we cannot set up a different panel for a type of payment - i.e. we could specific approvers to do transfers alone, but other payments all need to be approved together. I assume this is still not available. | You can setup a different panel per payment type, or 1 or 2 to approve. Please refer to the Division Details Screen article. |
| 4 | I was lead to believe you can only <have either> panel or (dual) Authorisation – can you have both? | Yes, you can configure each payment type to have a panel authorisation model or one or two to approve. Please refer to the Division Details Screen article. |
| 5 | New to ANZ Transactive: Understand the authorisation (panel) changes that can be specified for payroll. Can all users see the detailed data behind payroll payments within a bank statement transaction listing and if so, is there a way to restrict this? | You can restrict a user's permissions so that they cannot view details for Payroll, which is under Permission Settings > Payment Purpose, noting that imported payroll files need to have "Import as Salary Payment" ticked. Please refer to the User Permissions and Upload Payment File articles. |
| 6 | Can you see if any bank account numbers have been changed in beneficiaries or templates on a user audit report? |
A user audit report shows the actions that have been made to a user, the Administrator who performed the action and when it occurred. There are separate template and beneficiary audit reports that you can view to see changes to these. Please refer to the following articles on Online Help: |
| 7 | Can I delete user who is managed by ANZ? |
An ANZ Managed user can be deleted in Service Requests > Digital Channels or offline via a form. Please refer to the Service Requests article for more information. The 'ANZ Account & Channel Self-Service Form - Australia Only' can be accessed from here: https://www.anz.com/institutional/solutions/important-resources/ |
| 8 | How long can a user be disabled before we can't reactivate their account. e.g. if a user is on leave for 18 months, can we reactivate their account or is there a time limit? | Currently, there is no time limit to re-enable disabled users. |
| 9 | What happens if your email address changes when ANZ Managed. How do we get that changed? | An ANZ managed user can be amended (including email address) either through the Amend User option in Service Requests > Digital Channels or offline via the User Security Profile Update Form. For Please refer to the Service Requests article for more information about the Service Request option. |
| 10 | There is an option to download user detail report- can we download at account level? if not is that something in plan for future? | Currently you cannot download the User Detail report at an account level. Great question though and we will pass on your feedback for consideration as a future enhancement. |
| 11 | How can I delete a test payment created by a user that has subsequently left? | Please follow the instructions in the Delete Payment article on Online Help to delete a payment. |
| 12 | Is there an ability to contact someone at ANZ to do a video conference on ANZ Transactive – Global to trouble shoot long term issues that haven't been able to be resolved? | Please contactt your ANZ Representative or the Customer Service Centre for assistance https://www.anz.com.au/support/global-contacts/. |
Asia & Pacific Payments
The Asia & Pacific Payments webinar in ANZ Transactive – Global covers topics such as creating and managing your ANZ Transactive APEA payments in ANZ Transactive – Global. For more information, please refer to Asia & Pacific Payments.
Asia & Pacific Payments Webinar held on 30/11/23 (Pacific Islands & Laos)
In this webinar, we cover the following topics:
Creating and managing your domestic & international payments, creating a payment from a template, uploading a payment file, creating a payment from an existing payment and payment reporting.
Creating and managing your domestic & international payments, creating a payment from a template, uploading a payment file, creating a payment from an existing payment and payment reporting.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can I still initiate payments, if I do not currently have a security device? | For initiators who currently do not have ANZ Digital Key or a physical Token, you can create payments in ANZ Transactive APEA. We recommend using a security device to access. For more information, refer to Security Device Types. |
| 2 | Where can I see my uploaded documents in a payment? | Once the payment has been created, you can view the attached supporting documents from the Approve Payments, Current Payments and Past Payments menu, by searching and clicking on the payment. |
| 3 | Where can I find all my saved Beneficiaries? | Your Address Book parties are currently created and managed in ANZ Transactive APEA. This functionality will be moved to ANZ Transactive – Global in the coming year. |
Commercial Cards
Commercial Cards webinar in ANZ Transactive – Global covers topics such as ways to manage procurements and travel expenses across your business, enabling visibility and control of your card programs. For more information, please refer to Commercial Cards.
Commercial Cards in ANZ Transactive - Global Explained Webinar held on 19/03/23
In this webinar, we cover the following topics:
Commercial Card roles, Service Requests available, Commercial Cards transaction search and Commercial Cards reporting.
Commercial Card roles, Service Requests available, Commercial Cards transaction search and Commercial Cards reporting.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | If I customise the view for my preference will it be the same for other users in our team also? | Customising and personalising your view is specific to your user profile only and will not be mirrored across other Transactive - Global users in your organisation. Customise Grids - ANZ Digital Services Help |
| 2 | How can I print all cardholders individual statement at month end within the one billing entity, current open each user and print separately? |
Transactive - Global offers multiple Commercial Card Report options which can be found here: Commercial Cards Report Types - ANZ Digital Services Help. You can also refer to the multiple options on how to create, schedule and email your reports. Create and schedule Commercial Cards Reports - ANZ Digital Services Help |
| 3 | If the card is lost, would I use cancel request and also contact ANZ to advise them of lost card? | When a card is lost, it is best to contact ANZ as soon as possible to ensure the appropriate blocks are placed on the card promptly, to avoid any misuse. Please refer to Create Commercial Cards Service Requests for lost/stolen contact support details. |
| 4 | When changing the card limit, we are currently unable to select both the Spend Cap and Transaction Limit in a single request. Is this something that could be adjusted to allow one request for both limits to be changed? | The Service Request is currently fixed to enact one request at a time from the Limit Type drop down. Alternatively, you are able to request both changes concurrently using the Charge Card Maintenance Form. |
| 5 | Can monthly statements be scheduled to automatically email to cardholders or can cardholders view the transactions on their cards another way? | Commercial Cards in ANZ Transactive - Global is an administration feature that is not intended for use by individual cardholders, so there is not currentyl a feature to email monthly statements, An existing Commercial Cards user can schedule a monthly report that will contain this information either for all cardholders or individuals / groups of cardholders which can be delivered by email to their inbox for further distribution. Refer to Create and schedule Commercial Cards Reports - ANZ Digital Services Help for more information. |
| 6 | It would be helpful if commercial cards were designed to look different from personal credit cards to prevent accidental use. Is this possible? | ANZ welcomes feedback and has created a form to not only structure feedback but to review and prioritise development. Feel free to lodge your insights to this link. |
Confirmation of Payee
Confirmation of Payee in ANZ Transactive – Global Webinar covers the new industry-wide feature and how it can help you be more informed when sending payments.
Confirmation of Payee in ANZ Transactive - Global Webinar held on 06/08/25
In this webinar, we cover the following topics:
Creating New and Adhoc Beneficiaries, Managing Beneficiaries, Payment Approvers' View and Support Material.
Creating New and Adhoc Beneficiaries, Managing Beneficiaries, Payment Approvers' View and Support Material.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can the beneficiary approval be a two step process? First, allowing adding by any permission level, and second updates/changes requiring admin level permission. With multiple payment approvals in place - housekeeping can be done at a lower permission level, as the admin level will review all beneficiary information before approval. | Beneficiary updates can involve no approvals (which is not recommended) or one approval (secure and recommended). Please review our Division Details article in ANZ Digital Services Help for more information on implementing this. |
| 2 | Is Confirmation of Payee available or supported when using uploaded payment files? |
Currently you are unable to perform a Confirmation of Payee during Payment File Upload. It is recommended you continue to confirm directly with the beneficiary the new or changed bank account details. Confirmation of Payee can be completed via the Create and Manage Beneficiaries screens in ANZ Transactive - Global before updating your accounting system and generating the payment file. |
| 3 | Do users always have to save a beneficiary prior to making a payment or can users make a one-off payment without having to save the beneficiary in TG? | When creating a payment with a new beneficiary, you have an option to select "Add this Beneficiary to Address Book". |
Data Insights
The Data Insights webinars in ANZ Transactive – Global provide you with analysis of ANZ and industry data, delivering data-driven insights to help support your strategic and operational decision-making.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Economic Pulse Webinar held on 23/02/23 (Australia)
In this webinar, we will cover the following topics: An overview of Economic Pulse.
For more information, please refer to Economic Pulse.
For more information, please refer to Economic Pulse.
Digital Services Security
Digital Services Security webinars in ANZ Transactive – Global covers topics such as a range of risk management and security features to help safeguard your corporation accounts and information when using our digital services.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Digital Services Security Features.
Digital Services Security in ANZ Transactive - Global Webinar held on 14/10/25
In this webinar, we cover the following topics:
Log on to ANZ Transactive Global with 2 Factor Authentication, Security Device Types, Segregation of Duties, Administration Models, Beneficiary Notifications & Alerts, Daily, Batch & Transaction Payment Limits, Audit Trail Reports and Report Fraud or Unusual Activity.
Log on to ANZ Transactive Global with 2 Factor Authentication, Security Device Types, Segregation of Duties, Administration Models, Beneficiary Notifications & Alerts, Daily, Batch & Transaction Payment Limits, Audit Trail Reports and Report Fraud or Unusual Activity.
For more information, please refer to Digital Services Security Features
Digital Services Security in ANZ Transactive - Global Webinar held on 21/08/24
In this webinar, we cover the following topics:
Log on to ANZ Transactive Global with 2 Factor Authentication, Security Device Types, Segregation of Duties, Administration Models, Beneficiary Notifications & Alerts, Daily, Batch & Transaction Payment Limits, Audit Trail Reports and Report Fraud or Unusual Activity.
Log on to ANZ Transactive Global with 2 Factor Authentication, Security Device Types, Segregation of Duties, Administration Models, Beneficiary Notifications & Alerts, Daily, Batch & Transaction Payment Limits, Audit Trail Reports and Report Fraud or Unusual Activity.
For more information, please refer to Digital Services Security Features
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can a user be upgraded to Admin by another Admin person in Administrator area? | In order to upgrade a user to be an Admin you can do this via the Services Requests menu Digital Channels Service Requests. Or you can complete an amendment form. |
| 2 | Where can I find the instructions on how to do everything shown in this webinar? | You can find the Digital Services Security Features in our help pages. You can also watch our Security Tips Video. |
Discover What's New
Discover What's New in ANZ Transactive – Global Webinar covers a range
of new and enhanced features we have made to ANZ Transactive — Global.
Click on each webinar to view topics specific to your needs and to access
the Questions & Answers covered in the session.
Discover What's New in ANZ Transactive - Global Webinar held
on 10/10/24
In this webinar, we cover the following topics:
New Service Request types, Enhancements to Digital Services Help and Support Material.
New Service Request types, Enhancements to Digital Services Help and Support Material.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | I don't have the Fees and Charges in my account. Do I need to apply for this function? | If your organisation in Australia has been provisioned with access to Fees and Charges, your company Administrator can assign the 'View Fees' role via the User Permissions menu. If the 'View Fees' role is not shown, please contact your ANZ Representative for further assistance. For more information, please refer to: Fees and Charges – ANZ Digital Services Help |
| 2 | Can you request an account confirmation letter that includes authorised signatories and/or directors? | This functionality is not currently available in the Generate Account Confirmation Letter request within ANZ Transactive — Global Service Requests. Details of account signatories can be requested by contacting our Customer Service Centre or your ANZ representative. |
Foreign Exchange
Foreign Exchange in ANZ Transactive – Global Webinar covers a range of new and enhanced features we have made to ANZ Transactive — Global.
Foreign Exchange in ANZ Transactive - Global Webinar held on 07/08/25
In this webinar, we cover the following topics:
Creating Contracts and Swaps, Pre-deliver and Extend Contracts, view Past Contracts and available Reporting.
Creating Contracts and Swaps, Pre-deliver and Extend Contracts, view Past Contracts and available Reporting.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | If I have to sign the PDF form to confirm the contract, can I email the form back to the bank, or do you need to see the wet-signature, therefore sending the PDF by mail? Is there an option to upload it back into Transactive Global for immediate effect? | This form can be emailed back to ANZ -details will be provided in the pdf where to send the form back to. |
| 2 | Can I use multiple rates in a single payment? For example, I have a USD 1,000,000 payment and I need two FX booked rates to cover this amount. | Yes, you can use up to nine Contracts unless you select Use Dynamic Rate for Remaining Amount. In this case, only eight Contracts can be added. |
Global Training Series
The Global Training Series of webinars aims to educate, empower, and uplift the knowledge of our international users, with region-specific content, functionality, and general ANZ Transactive - Global feature highlights.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
ANZ Transactive - Global Training Webinar held on 17/09/2024 (United States of America)
In this webinar, conducted for our United States of America users, we covered topics such as general navigation of the platform, the Accounts menu, reporting, and approvals.
ANZ Transactive - Global Training Webinar held on 18/09/2024 (United Kingdom)
In this webinar, conducted for our United Kingdom users, we covered topics such as general navigation of the platform, the Accounts menu, reporting, and approvals.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | When you refer to geography availability, does this relate to a country we have opened accounts, e.g. Australia, although my team uses ANZ Transactive - Global solely in the UK? | The geography banner for ANZ Digital Services Help articles indicates the region the article is relevant and is depicted by where the ANZ Transactive - Global site was established. Please refer to our Features by Geography article for more information. |
| 2 | Can I email a report to a team member who doesn't have ANZ Transactive - Global access? | Once you have downloaded a report from ANZ Transactive - Global, it can be emailed or shared if required. |
Guarantees
Guarantees webinars in ANZ Transactive – Global cover topics such as a viewing guarantees, generating and scheduling reports and creating and approving new guarantees.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Guarantees & Standby LC's
Guarantees in ANZ Transactive - Global Webinar held on 23/10/2024
In this webinar, we cover the following topics:
How to view existing guarantees and the information that is available, how to generate reports, process for creating new guarantees, support materials and a Q&A.
How to view existing guarantees and the information that is available, how to generate reports, process for creating new guarantees, support materials and a Q&A.
For more information, please refer to Guarantees & Standby LC's
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How can I cancel guarantees that are pending approval? | Presently, customers can only cancel/delete a pending guarantee through ANZ Transactive Trade or ANZ Transactive APEA, however, to add this functionality to ANZ Transactive - Global is slated for 2025. |
| 2 | What are the top 3 most popular features that people value the most? What additional features are most requested? |
The most popular features available in Guarantees & Standby LC's menu in ANZ Transactive - Global are:
Requested additional features include:
Both features are scheduled for 2025. |
| 3 | On my Transactive - Global login, I am unable to see the application that you have shown. | If the Application tile is missing, please contact your ANZ representative to assist you. |
| 4 | I can't see Guarantees in Current Instrument. |
Please contact your ANZ representative to discuss the additional reporting details that are required.
|
| 5 | Can I download a report that shows all details within the guarantee, not just the details from the list/screen? | Please contact your ANZ representative to discuss the additional reporting details that are required. |
| 6 | Why can't I see the "Guarantees & Standby LCs" module in my Transactive - Global? | Your organisation or user profile may not have been registered for Guarantees. Please contact your ANZ representative about obtaining access. |
Holiday Planning
Our Holiday Planning webinars aim to equip you with insights and tools
to proactively manage your banking during the festive season.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Holiday Planning: ANZ Transactive — Global Tips for
the Festive
Season held on 03/12/25
In this webinar, we cover the following topics: Payment
processing
and approval planning, Managing user access and permissions,
Security Features and Support Materials
Holiday Planning: ANZ Transactive — Global Tips for the Festive
Season held on 04/12/24
In this webinar, we cover the following topics: Payment processing
and approval planning, Managing user access and permissions,
Security Features and Support Materials
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | What is the app to approve payments on my cell phone? | You can download the ANZ Transactive — Global mobile app from the Apple or Google Play Store Transactive - Global Mobile. You will need a security device to approve payments with ANZ Digital Key or a physical token. Please refer to these options for your Security Devices. |
| 2 | Can the ID be uploaded before the Service request is sent? | If required, Know Your Customer (KYC) ID is submitted separately to the Add User Service Request after submission. Refer to Digital Channels Service Requests in ANZ Digital Services help for more information. |
| 3 | Will an Osko transaction be processed on the 1st January, being a Public Holiday? | Yes, Osko payments are processed Monday-Sunday 24 hours a day (including national public holidays). For more information, refer to Create Osko Payment (Australia) in ANZ Digital Services Help. |
Integration
Our Integration webinars covers topics such as integrating your
systems
with ANZ, streamlining payment processing via file uploads, improving
account visibility with reports and other integration strategies.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Integration in ANZ Transactive — Global held on 06/11/25
In this webinar we demonstrate streamlining payment processing,
enhancing workflows, or improving visibility across accounts,
as we walk you through our integration strategies.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can you share the file format and if the detail needs to be entered in certain order? | You can find all file formats in this article. |
| 2 | Can the payment upload file use existing Payee Templates? | Existing payee templates are not able to be utilised in payment file uploads. |
| 3 |
Is there a way to be emailed
reports
that don't need a password to
open them? When I don't have a report retrieval code the reports don't get emailed every day. |
You will need to enter the Report Retrieval Code in order to open an emailed report. If you haven't added a Report Retrieval Code under your User Settings, the system won't send you any reports. |
| 4 | If a payment is rejected, can the client get notified instantaneously? | ANZ Transactive - Global does not have a notification or alert for rejected payments, however we will take this feedback for consideration as a future enhancement. For details of the currently available notifications and alerts, refer to our User Settings article. |
| 5 | Is there an option to schedule a monthly report for our international payments tax invoice? | No, there is currently no option for this. |
| 6 | How can we see the full name of a customer through ANZT? | If you are referring to checking a customer's account, there is a Confirmation of Payee service available for customers in Australia. |
| 7 | Is there a way to include the full name and country of the payers in the bank statement? | As this is quite a broad question, I would recommend calling the CSC via the Contact button in your ANZ Transactive - Global log in. Select your region, followed by Account or Transaction enquiry. You will be provided the relevant contact details The team can assist with your question further. |
Maximising ANZ Transactive - Global
Maximising ANZ Transactive - Global webinars aim to get the most
out
of your ANZ Transactive - Global.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Maximising ANZ Transactive - Global held on 25/02/25
In this webinar, we cover the following topics: Payment
processing
and approval planning, Managing user access and permissions,
Security Features and Support Materials
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How do I activate an ANZ debit card overseas (Hong Kong)? Or where can I find relevant information? |
For activating your Debit Card, please refer to the contact details on the back of your card or the letter you may have received with your new card to activate your debit card. Refer to the Contact Us for the relevant ANZ locations. |
| 2 | When will the Osko file format be available for ANZ Fileactive? |
ANZ Fileactive supports the Osko file format. Please contact your ANZ representative to discuss enabling this for your organisation. |
| 3 | At the beginning of the webinar, you spoke about transaction limits in ANZ Transactive - Global. I am in New Zealand and in the past we have experienced that ANZ Transactive has a system limitation of 1,000,000,000 for international payments regardless of currency. Can you please advise if that system limitation has been resolved? |
ANZ Transactive - Global has a limit of 99,999,999,999.99 for international payments in Australia and 1,000,000,000 for international payments in New Zealand. Please refer to Maximum Payment values under Payment Parameters |
| 4 | When will we be able to access Debit Card Accounts on ANZ Transactive - Global? |
Debit cards are not currently available to view in ANZ Transactive - Global. For details of current Commercial Card product types that are available, refer to Commercial Cards product types - ANZ Digital Services Help. We can also pass this feedback onto our department team as a potential future enhancement. |
Navigating ANZ Digital Services Help: Your How-To Guide
The Navigating ANZ Digital Services Help: Your How-To Guide webinar is about ANZ Digital Services Help, our online, self-service database of step-by-step guides, instructional videos, and FAQs for our digital channels including ANZ Transactive - Global.
Navigating ANZ Digital Services Help: Your How-To Guide Webinar held on 24/09/25
In this webinar, we cover the following topics:
Step-by-step guidance for navigating our online help tool, helpful & practical tips and our most popular articles.
Step-by-step guidance for navigating our online help tool, helpful & practical tips and our most popular articles.
New User
The New User webinars provide an understanding of ANZ Transactive – Global and how new users uncover the key tasks to accessing and managing the digital channel.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Getting Started.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Getting Started.
New Users Webinar held on 11/07/24
In this webinar, we cover the following topics:
How to log in securely, Setting yourself up, How to use and navigate.
How to log in securely, Setting yourself up, How to use and navigate.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Will you be covering how to setup a user with an ANZ managed device/security permissions? |
We won't be going through how to add permissions to users as this is an Administration function. To view our previous Administration Webinars, please refer to Recorded Webinars or our User Permissions article. |
Payments
The Payments webinars in ANZ Transactive – Global covers topics such as creating and managing a comprehensive range of payment activities including payment reporting.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Payments.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Payments.
Payments Webinar held on 21/11/23 (Australia & New Zealand)
In this webinar, we cover the following topics:
New payment services such as Periodic Payments, PayTo Agreements, 7-day processing for NZ Domestic Payments and payment reporting.
New payment services such as Periodic Payments, PayTo Agreements, 7-day processing for NZ Domestic Payments and payment reporting.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | What happens if I don't have access to Periodic Payments? | User permissions mirror Payment Templates entitlements so if a user can currently only View Payment templates, they will only be able to view Periodic Payments. Periodic Payment FAQs – ANZ Digital Services Help |
| 2 | Can we process these (Periodic Payments) in NZ as well as AU? | Periodic Payments are available for AU and NZ. Create Periodic Payment – ANZ Digital Services Help |
| 3 | Can we process Periodic Payments for International Money Transfers? | Periodic Payments are available for AU direct entry payments and NZ domestic payments. Create Periodic Payment – ANZ Digital Services Help |
| 4 | Is there any way to get the report to download immediately instead of waiting for notification centre? | If the report takes more than 10 seconds to download, please download the report from Notification Centre. Manage Account Reports. |
| 5 | With periodical payments, do we need to approve the recurring periodical payment every month? Or will it automatically be processed once we set it up? | For each scheduled instance when the Periodic Payment is due, the Periodic Payment instance requires approval from the Current Payments screen or Pending Approvals workspace widget. Periodic Payment FAQs. |
| 6 | Will the periodical payment pop up monthly on 'Current Payment' tab if we create a monthly periodical payment? Or do we need to create a new one from template every month? | Yes. Each instance will appear in the Current Payments screen and will need to be approved. A payment is created from the schedule seven days before the Value Date unless there are less days between the Start Date and Next Run Date. Periodic Payment FAQs. |
Payments Webinar held on 24/01/23 (Australia & New Zealand)
In this webinar, we cover the following topics:
Payment types available, creating and managing payment activities, payment reporting and managing your payee list.
Payment types available, creating and managing payment activities, payment reporting and managing your payee list.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How can you find XML files that are interfaced from SAP? | You will only be able to see files that are approved within ANZ Transactive – Global. This may include "interfaced" files if you are operating under a model where the file is automatically imported into ANZ Transactive – Global for approval using ANZ Fileactive. Just to further clarify, you'll be able to view a summary of the file import only, not the original file itself. |
| 2 | File Import Summary - can you help to show how to rectify errors in the file? |
From the File Import Summary screen, click an imported file from the grid. A list of Rejected Transactions is displayed, with reasons for rejection. Click View Current Payments and then click the related transaction, indicated by a Payment Alert icon. Click Edit to update the impacted beneficiary instructions, as per the error alert displayed. Related articles: |
| 3 | The ABA-Osko upload payment file - is that designed for payroll / creditor files? |
While ABA-Osko can be used for payroll or creditors there are additional considerations to be aware of:
|
| 4 | Can you please show a MT101 file auto uploaded in ANZ? | Information on uploading a MT101 file, including screen images, can be found in ANZ Digital Services Help: Upload Payment File – ANZ Digital Services Help |
| 5 | When I upload a file into NZ Transactive, which CSV NZ option should I choose? |
When uploading a payment file, choose the option that best fits your original CSV file formatting. For example:
For more information on the different NZ files, please refer to the File Format Guides. |
| 6 | Can we increase the data on past payments? |
Currently Past Payments screen shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria. For transaction data beyond this duration, please contact the ANZ Customer Service Centre |
| 7 | Can we include past payments for the last 3-5 years instead of only 2? |
Currently Past Payments screen shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria. For transaction data beyond this duration, please contact the ANZ Customer Service Centre |
| 8 | Could you please show the past payments- what filters should we use to find a payment? easy way pls | From the Past Payments screen, enter the two mandatory fields: Value Date and Division Name, then add any additional information to help narrow down the search results. You can also save your commonly used search criteria for future use. |
| 9 | Are "past payments" just a search function, not a list of all the past payments? | Past Payments shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria. This limits the grid view to your searched payments only. |
| 10 | Can you search Past Payments for failed payments? | Yes, Past Payments shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria. |
| 11 | I was unaware of International Payment Tracking, what a great tool. Can the view go further back than 30 days? | Currently it is only available for the last 30 days. Please refer to International Payment Tracking for more information. |
| 12 | Can we have reference & remittance information (invoice number) added as a column in "Current Payments" view? | This is not possible as the Current Payments screen lists details at the payment level, not the beneficiary details. |
| 13 | Can we change the payment type (for example from RTGS to OSKO) once a payment has been approved? Do we need to delete the current payment and re-submit a new one? | No, once the payment has been created, you cannot change the payment type. You will need to delete the payment and create a new payment with the correct Payment Type. |
| 14 | What is the difference between Payment Reference at the top and the reference below? | Payment ID is the unique payment identifier assigned to a payment instruction. The Payment Reference within the payment instruction relates to the purpose of the payment, e.g. Invoice Number, Payment For ..., etc. This will appear as part of the narrative on the funding account and beneficiary's statement, and on payment reports. |
| 15 | After we enter a payment, we would like to amend the payment. How do I amend the payment? We can only delete the payment and redo it again at the moment. |
You can edit payments that are in a Draft, Needs Repair or Approver Rejected status. If the payment is in a Pending Approval status, you must Recall the payment first in order to edit details. Please refer to: |
| 16 | How can we amend a payment if we want to update some details? |
You can edit payments that are in a Draft, Needs Repair or Approver Rejected status. If the payment is in a Pending Approval status, you must Recall the payment first in order to edit details. Please refer to: |
| 17 | In domestic payments, can you repeat on Direct vs RTGS - as they seem similar | Direct Entry is an overnight payment whereby your beneficiary will have access to funds on the next business day, whereas RTGS is same-day clearing for more urgent high-value payments where the beneficiary requires same day use of funds. |
| 18 | Can you delete a future day payment after the payment has been authorised before the future day? | Yes, you can Stop the payment, which will revert it into a Draft status. You can then Edit or Delete the payment instruction. |
| 19 | Can you show how to process a future dated payment? e.g. to upload payment today (24Jan) for payment on Fri (27Jan). Can we modify/cancel any future payment? | When creating a payment, enter the future date in the Value Date field. After the payment has been approved, you can Stop the payment, which will revert it into a Draft status. You can then Edit or Delete the payment instruction. |
| 20 | Will the beneficiary receive spam if their email address is added for remittance? | No, they will only receive a copy of the remittance. A sample of a Remittance Advice is available in Payments FAQs (under General). |
| 21 | To email the remittance, does it require a service subscription, or is this free service and require no set up? | This is available to everyone and is setup in Beneficiary Details within a payment. |
| 22 | Can you add more than one beneficiary email address? |
|
| 23 | Does an RTGS payment cost? | Yes, there is a fee to send an RTGS utilising the SWIFT network. Please speak to your ANZ Representative to understand the cost to send an RTGS payment. |
| 24 | We do not have RTGS and Osko as options (only Direct Entry). How do we get these enabled? | Please refer to your Company Administrator to update your User Permissions. Alternatively, please contact the ANZ Customer Service Center for assistance. |
| 25 | Can you please explain what is needed for international payments to different countries i.e. IBAN, SWIFT, Account number, Routing number |
International payments typically require the following information:
The following optional information may also be required, depending on the location of the beneficiary:
For details on creating an International Payment in ANZ Transactive – Global, please refer to International Payment |
| 26 | What is the cut off time for International transfers? | Same-border cross-currency cut-off times are 19:00 (AEDT). Cross-border cross-currency, International Payments processing times apply. Please refer to Processing & cut-off times. |
| 27 | Can you do a bulk "get rate". Current experience is that each international transfer needs to be done individually. | No, you cannot currently get a rate for multiple payments at the same time. For more information, refer to Get Rate |
| 28 | Is there any way to auto approve fx rate or prompt the second approver to get rate? | No, cross-currency payments can only obtain a dynamic rate after they have been fully approved and are in a Needs Rate status. For more information, please refer to Get Rate |
| 29 | Can you set the default as OUR instead of SHA for the fees. People often forget to change this. | The standard default fee instruction is set to SHA. You can minimise the potential for processing errors by setting up a payment template or Copy From a payment with similar instructions. |
| 30 | For international payments, could pls tell us more about the FX Contract. | You can use a FX contract to fund a payment within ANZ Transactive – Global. For more information, please speak to your ANZ Representative. |
| 31 | Doesn't the international payment automatically get a FOREX conversion? | All cross-currency international payments require a foreign exchange rate - this can be either be obtained as a live dynamic rate (using the 'Get Rate' function) or by inputting a pre-booked foreign exchange contract ID. |
| 32 | Is there a way to be notified of any transactions which are "Bank Rejected" without logging on to ANZ each day? | You could setup a Payment Detail Report to be emailed to your registered email address on a daily schedule. Please refer to Create Scheduled Report for more information. |
| 33 | We have an A$ and US$ account. The US$ bank fees (on payments) are deducted monthly from A$ account. How can I obtain an invoice or transaction list for the A$ payment deducted from the account? | This is not currently available. We will forward your feedback on for consideration. |
| 34 | Can we able to view/track Fileactive payments (Domestic/International) on ANZ TG? |
You can extract reports from Past Payments within ANZ Transactive – Global for all payment method types, excluding Account Transfers. The transaction reports will have a similar look and feel for payments created in ANZ Transactive – Global to those created via Fileactive. The following key differences will identify payments processed through Fileactive:
In addition, Fileactive will send status reports back to clients’ ERP system reflecting payment statuses for individual files/transactions. |
| 35 | Is the helpdesk reference info available for NZ as well as AU? | This is currently not available when selecting NZ from the Contact page. |
Payroll to Payments: Files
The Payroll to Payments: Files webinar in ANZ Transactive – Global covers how payment files in ANZ Transactive - Global (including payroll) can assist you.
Payroll to Payments: Files Webinar held on 17/07/25
In this webinar, we cover the following topics:
File Formats, Upload and Manage Payments Files, Permission Management and Reports.
File Formats, Upload and Manage Payments Files, Permission Management and Reports.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Has anything changed recently with details needing to be included in the file? For example, we have had errors mainly in our foreign files with "City must be Mandatory". We have only had this error in the last month. | As part of our preparations for ISO 20022, ANZ is updating its payment file formats to include some additional mandatory fields. Right now, these fields are required temporarily when a payment needs further editing, which triggers another round of validation. This is a temporary mandate during this transition stage, and will be removed from validation soon, until the ISO 20022 change is expected by November 2026. |
| 2 | If a Fileactive via straight-through processing (host-to-host) payment is rejected and the customer has access to ANZ Transactive - Global platform, where can they see that rejected payment in ANZ Transactive - Global? | If you process files with ANZ using ANZ Fileactive via straight-through processing (host-to-host), then you will not see details of those files in Transactive - Global. You would need to refer to the reply file that ANZ would send back to you directly using ANZ Fileactive. |
| 3 | What is 1 to Authorise/2 to Authorise method? | For more information, please refer to ANZ Digital Services Help by searching for Authorisation Matrix in the Division Details Screen article. |
Service Requests
The Service Requests webinars in ANZ Transactive – Global covers topics such as creating and managing a comprehensive range of service requests, including payments and transaction requests, signatory amendments, digital channel maintenance and account amendments.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Service Requests.
Service Requests Webinar held on 08/10/25 (Australia & New Zealand)
In this webinar, we cover the following topics:
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Do approvers of service requests receive an email notifying them to approve or does it appear in pending approval on the Home page? | Unfortunately, at this stage, email notifications aren't available for service requests. To receive email notifications for other various functions you are entitled to, click on the Notifications and Alerts icon in the top right hand corner within ANZ Transactive - Global and toggle the desired alert to "on". Emails alerts are sent to the email address you have registered within ANZ Transactive - Global. If you require this email address to be updated, please refer to our New User FAQs article in ANZ Digital Services Help. |
| 2 | How do you change set up preferences in terms of being able or unable to edit ABA files after upload? |
In Service Requests, once you have uploaded a file you cannot amend this file. You can however upload the updated file by following these steps: Provide More Information for Service Request - ANZ Digital Services. If you question relates to user specific permissions, refer to Service Request Roles & Permission Setting which can be found in this article: User Permissions - ANZ Digital Services Help. |
Service Requests Webinar held on 20/05/25 (Australia & New Zealand)
In this webinar, we cover the following topics:
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | With my login there is no option for Service request. Could you please send the steps to find the Service Request? | Service Requests require a separate role to be added to your user permissions. Service Requests are available in Australia & New Zealand only. Contact your company administrator who can enable this setting. Please refer to our User Permissions article in ANZ Digital Services Help for more information. |
| 2 | I don't have Digital Channels nor Accounts & Legal Entities under the Service Requests menu? | This is most likely due to your individual user permission settings - refer to User Permissions article for details of the different permission settings available. Please contact your Company Administrator who can review and update your individual settings as required. |
| 3 | Would the account confirmation letter be able to be modified by a third party through a PDF format? Could you please confirm if there are any security measures in place to prevent such modifications and ensure the authenticity of the document? | The account confirmation letter your download from ANZ Transactive - Global is secured at the point of generation. It is protected through security measures to ensure its authenticity and integrity. However, once the document has been downloaded and saved, it is outside ANZ's control. At that point, the security of the document depends on how it is handled and stored by the recipient. We recommend that recipients avoid sharing the document through unsecured channels and refrain from using untrusted software to open or edit the file. ANZ also retains 7 years worth of data for our customers. In instances of a dispute, we will be able to supply the original document. |
| 4 | Could you show again where the Payments and Cash Management Request form can be uploaded in creating a new periodical payment for example? | To create a new Periodical Payment this can be achieved via the Payments and Transactions sub menu. This article will provide you the steps to complete this Payment & Transactions Service Requests. The Payments and Cash Management request form is not required for this request type. For requests that do require the Payments and Cash Management request form, this article will provide steps on how to complete this Upload Documents Service Requests. |
Service Requests Webinar held on 03/04/25 (Australia & New Zealand)
In this webinar, we cover the following topics:
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Why can't we see Service Requests on our main menu? | Access to Service Requests menu can be managed by your company administrator. Administrators can enable this via User Permissions and Role Permissions. See also Service Requests FAQs. |
| 2 | Can you give an example of a typical service request type for a payment? We've never made such requests in the past so are struggling to envisage when we might do so? | There are a multitude of payment service requests. These are broken down into some sub-categories that include: General Enquiry, Trace Payments & Transactions, Investigate Payments & Transactions, Order Books, and Manage Periodical Payments/ Direct Debits. You can learn more about these by viewing our Payment & Transactions Service Requests article in ANZ Digital Services Help. |
| 3 | Are we able to set up recurring payment on a weekly basis on ANZ Transactive - Global? | Yes - in the Payments & Transactions Service Requests menu is an option to 'Add Periodical/Automatic Payment'. Please refer to the Payments & Transactions Service Requests article in ANZ Digital Services Help for more information and step-by-step instructions. |
| 4 | Do we have to have 2 approvers for service requests as the second approver does not know there is a service request to approve? | All organisations require two Users with the appropriate permissions to approve any applicable Digital Channel Service Requests. Please review our Approve and Reject Service Request article in ANZ Digital Services Help for more information. |
| 5 | If I don't have the serial number for my Periodical Payment or Automatic payment, where can I find it. | The serial number is the 7 digit provided to you by ANZ at the time of set up. If you are unable to locate your serial number, please reach out to your ANZ representative. |
| 6 | How do I ensure that I have 'Delete User' in my menu options? | I would suggest reviewing our User Permissions article to ensure that your required business functions are aligned with the correct Service Requests version. Please note that company managed users will need to be deleted in the Administrations menu. |
| 7 | With Automatic Payment is there any way we can add first payment date and a variable amount payment date? | Yes, Periodical/Automatic Payments created via Service Requests can have a variable amount for either the first or last payment. Please refer to the Manage Periodical/Automatic Payments dropdown in the Payments & Transactions Service Requests article in ANZ Digital Services Help for more information. |
| 8 | Where can I find the status of the approval for the e.g. add user under the digital channels menu? | The status of all requests will show in the "Request Status" column in the menu the request was created. All status types are available in ANZ Digital Services help - Service Request Statuses. |
| 9 | What's the difference for managing users between going through "Service Requests" and going through "Administration" >"User management"? | ANZ managed roles must be managed by ANZ. For these roles, you can submit a service request through the Service Requests menu. Company managed users will need to be managed within the Administration menu, in the User Management screen. You can refer to our User Permissions article in ANZ Digital Services Help for more information. |
| 10 | I am unable to select or search for Account Numbers if I try to submit a Service Request. Are you able to advise? | An account may not display in Service Requests for a number of different reasons, for example it has not been assigned to your role or it is not enabled or eligible for Service Requests. Your company administrator can review your Service Request role and may be able to resolve; alternatively please your local ANZ Customer Service Centre or ANZ Representative for further assistance and troubleshooting. |
| 11 | I can see my AUD account but not my USD account in Confirmation letter. Do I need to setup something else? | Australian domiciled Foreign Currency Accounts are not eligible for this request type. Please review Eligible Account FAQs in the Service Requests FAQs article in ANZ Digital Services Help. |
| 12 | I don't see 'Service Requests' in my main menu. I'm assigned the User/Preparer role—could this option be available only to Admins? | Access to Service Requests menu can be managed by your company administrator. Administrators can enable this via User Permissions and Role Permissions See also Service Requests FAQs |
| 13 | Can we order deposit book for accounts through Digital Service Request? | Yes you can. Please refer to the Order Book field in Payments & Transactions Service Requests article to assist you further. |
| 14 | Will we get notified by email if there is any service requests? | Email notifications for Service Requests are not currently available, however we can consider this for a future enhancement. |
| 15 | If the user I am adding is also a signatory, do I still need to complete "Add paper signatory" under Upload documents menu on top of the "add user" under digital channels menu? | If the user you wish to add a user to ANZ Transactive - Global and also a signatory, yes a form will be required to be submitted to ANZ to achieve this. The complete list of paper based request types are available Upload Documents Service Requests – ANZ Digital Services Help. |
| 16 | Do you have any plans to make the service requests for AP's to print as a PDF similar to payment summary? | I think you are referring to whether it is possible to print a summary report for Automatic Payments created in Service Requests - this feature is not currently available but thank you for the question. We will look at this for a possible future enhancement to the Service Requests menu in ANZ Transactive - Global. |
| 17 | I am setting up a periodic payment on ANZ Transactive - Global. I have the full access, but my payment frequency is only showing "monthly". How to have "weekly"? | When you select 'Add Periodical / Automatic Payment' from the Service Requests > Payments and Transactions menu, after selecting the account and entering the Payee Account Details there will be a Frequency drop-down menu containing multiple options for you to select including Daily, Weekly and Fortnightly. |
Tips & Tricks
The Tips & Tricks webinars in ANZ Transactive – Global covers topics such as getting the most out of your digital channel.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Tips & Tricks Webinar held on 28/02/24
In this webinar, we cover the following topics:
Logging in, security devices, resetting your password, payment cut-off times, user permissions, contacting us, ANZ Digital Services Help, News & Analysis and Fees and Charges.
Logging in, security devices, resetting your password, payment cut-off times, user permissions, contacting us, ANZ Digital Services Help, News & Analysis and Fees and Charges.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | What is the preferred security device for using ANZ Transactive - Global? | Both security device types provide Two-Factor Authentication (2FA), which gives you an additional layer of security using a combination of something known (in the form of a password) and something you have (in the form of a security device). Security devices are not required for all users, but ANZ strongly recommends the use of a security device at all times. Please refer to the Security Device Types article for more information. |
| 2 | How can I check if the incoming deposit is a cleared fund? | The Operating Account Details Screen has details of whether there are any uncleared funds in an account. Please refer to the Operating Accounts Details Screen article for more information. |
| 3 | Does the recipient of an RTGS payment get the funds instantly, even if it's the first time we pay to them? | A Real Time Gross Settlement (RTGS) payment allows you to create a same day domestic payment - it is not processed in near real time like Osko is. Typically, RTGS payments are credited to the beneficiary's account in a few hours - please refer to the RTGS (AU) article for more information. |
Transactive - Global mobile app
The ANZ Transactive Mobile webinar covers topics such as setting up the app, Two-Factor Authentication, Payments, Accounts, Loans, Approvals and Payment Tracking among many others. For more information, please refer to ANZ Transactive Mobile.
ANZ Transactive Mobile Webinar held on 17/04/24
In this webinar, we cover the following topics:
Downloading the app, setting up the app, Two-Factor Authentication, Loans, Accounts, Approvals, Deposits, Payment Tracking, Contact Us and Status Page Overview.
Downloading the app, setting up the app, Two-Factor Authentication, Loans, Accounts, Approvals, Deposits, Payment Tracking, Contact Us and Status Page Overview.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How will I know if the ANZ Transactive Mobile app is available in my location? | The ANZ Transactive Mobile app is available for ANZ Transactive - Global customers banking in all ANZ geographies, excluding China and Taiwan. For details, please visit Features by Geography and go to the Mobile heading in the 'Features' menu. You can also refer to the Mobile FAQs "Where can I download the ANZ Transactive Mobile app from?" Mobile FAQs |
| 2 | Do I need to apply for the ANZ Transactive Mobile app separately via a form, if I already have ANZ Transactive - Global? |
ANZ Transactive Mobile is available to all existing ANZ Transactive - Global (web) users - no separate application process is required. Please visit Mobile Overview for step-by-step instructions on how to download and set-up the app. |
| 3 | In a company situation, who does the face recognition? |
ANZ Transactive Mobile is linked to your unique individual ANZ Transactive - Global User ID, meaning that use of Biometric Credentials (including Face ID) is of the registered individual user. It is not mandatory to use Biometric Credentials - you can choose to use your User ID and Password to access the app. For more information, please refer to Mobile Overview. |
| 4 | Are we able to view attachments on the mobile app before approving a payment? |
Viewing of attachments is not currently supported in the Transactive Mobile app, but we appreciate the suggestion and will pass that feedback onto our product team for future consideration. |
| 5 | Will there by an option to create a payment in the ANZ Transactive mobile app in the future? |
The ability to create a payment in the Transactive Mobile app is on our product roadmap as a future enhancement. |
| 6 | How do I generate an activation code from my ANZ Digital Service? |
For step-by-step instructions for the various methods of approving transactions using Transactive Mobile, please visit Mobile Features and click the Approvals drop-down menu. If this doesn't answer your question, please reach out to your ANZ representative for further clarification. |
| 7 | How do I set up the ANZ Transactive Mobile app? |
To set-up Transactive Mobile, please follow the step-by-step instructions that are available here: Mobile Overview. |
| 8 | How do I contact ANZ to get support on a day-to-day basis? |
You can use the self-help user guides available via ANZ Digital Services Help. This can be accessed using the Help option from the top right of your ANZ Transactive - Global screen. Alternatively, you can use the Contact Us option. |
Upgrading from ANZ Transactive Cash Asia
Upgrading from ANZ Transactive Cash Asia webinar will be relevant to customers banking in Hong Kong, India, Indonesia, Philippines, Singapore, Taiwan and Vietnam, and will cover topics such as Balance & Transaction Reporting (BTR), Payment Processing, and Account management. Functionality will be delivered in a phased approach across the geographies over the coming months.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to About ANZ Transactive Cash Asia Upgrade.
Accounts & BTR in ANZ Transactive - Global Webinar held on 12/06/24
In this webinar series, held over multiple dates, we cover the following topics:
Logging into ANZ Transactive - Global, How to navigate the Accounts menu, Creating and Scheduling Reports, Customising Your Workspace, and Creating Using the Transactive - Global Mobile App.
Logging into ANZ Transactive - Global, How to navigate the Accounts menu, Creating and Scheduling Reports, Customising Your Workspace, and Creating Using the Transactive - Global Mobile App.
For more information, please refer to Balance and Transaction Reporting (BTR) in ANZ Transactive - Global
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | If I have access to my Australia company as well as my Singapore company accounts, can I see all the accounts now in the Operating Accounts menu? | Yes, you will see accounts from Singapore and Australia as long as you have entitlements to view them.. |
| 2 | Will I also see Deposits, Nostro and e-Statements menus? | Menu options are based on your company and user permissions. For Cash Asia users, you will automatically see the Operating Accounts menu, and soon Reports menu under Accounts. |
| 3 | As a Cash Asia user, what are the main menu options I will see in ANZ Transactive - Global? | ANZ Transactive Cash Asia only users currently see Home, News & Analysis, Accounts, Report Centre and Applications. When payments are enabled, you will then see the Payments and Receivables menu (for Direct Debits). |
Payments in ANZ Transactive - Global Webinar
In this webinar series, held over multiple dates, we cover the following topics:
Notifications and Alerts, How to Navigate the Payments Menu, Creating and Scheduling Payment Reports, Customising Your Workspace, and Beneficiary Payment Details.
Notifications and Alerts, How to Navigate the Payments Menu, Creating and Scheduling Payment Reports, Customising Your Workspace, and Beneficiary Payment Details.
For more information, please refer to Get Ready for your move from ANZ Transactive Cash Asia.
Singapore, Hong Kong, India, Vietnam, and Philippines
The Payments in ANZ Transactive - Global Webinar series was held across multiple dates, with the final session presented on 28 May 2025. This session covered the following topics: Notifications and Alerts, How to Navigate the Payments Menu, Creating and Scheduling Payment Reports, Customising Your Workspace, and Beneficiary Payment Details. Below are the questions and answers from the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can this generated report be sent to users who don't have access to the portal, by adding their email address? | Scheduled reports are sent to the email registered to the User ID. You can send the email to others, but they will need to know your Retrieval Code to view the details. |
| 2 | Will my previous templates and payment details from Cash Asia be transferred to ANZ Transactive - Global post Go live? | All templates in ANZ Transactive Cash Asia will be moved to your Templates list in ANZ Transactive - Global if you have used one or more in the last 12 months from your upgrade date. Please note that template functionality will not be available until January. Payment history will not be available in ANZ Transactive - Global, but users will retain a 'view-only' role in ANZ Transactive Cash Asia for a period of time to download payment history. Get Ready for your move from ANZ Transactive Cash Asia. |
| 3 | Will my previously saved beneficiaries transfer across? | Yes, previously saved and approved beneficiaries will be moved over to the new system. Beneficiaries that are in an Authorised status in ANZ Transactive Cash Asia will be moved to your Beneficiaries list in ANZ Transactive - Global. They also need to meet the criteria, which can be found in the Beneficiaries drop-down. Get Ready for your move from ANZ Transactive Cash Asia. |
| 4 | Can I use my current Cash Asia file format in ANZ Transactive - Global? Will the payment be the same? |
The following payment file formats will be available in ANZ Transactive - Global:
For more information, please refer to Payment Changes. |
| 5 | Previously in Cash Asia, for any FX payments (for example using an USD account to make a SGD payment to a SGD vendor) once it gets approved even if the value date lapsed due to cut off time, no additional approval is required for the FX Rate. ANZ processed the payment accordingly once its approved. Noted that now, for ANZ Transactive Global, there's an additional step to "get rate", approve to "trade". Are there any options / payment types where we could do away with additional approval on the FX Rate or is this 2-step process mandatory on ANZ Transactive - Global platform? |
With the introduction of Dynamic rates in ANZ Transactive - Global, this will be a two-step process to approve the payment and to select the FX rate being traded in real-time. For more information, please refer to Get Rate. |
| 6 | When creating a domestic payment, how can I change the currency from SGD to USD? |
For Singapore payment types, ACH, FAST and MEPS, the payment currency is in SGD only. The option to change it to USD is not available. For more information about the payment types, please refer to Payment Types. |
| 7 | In ANZ Transactive Cash Asia I am familiar with pipe delimited payment file to upload. However, this does not seem to be working in ANZ Transactive - Global for Asia Pipe Delimited file type. What file type should I be using? | OTL file formats are not available in ANZ Transactive - Global. Please refer to Payment Changes in ANZ Digital Services Help. Select Payment File Upload, then File Formats for more information. |
| 8 | Where can I find a definition/file format for the new Asia Pipe Delimited format (for Singapore)? | Please refer to File Format Guides in ANZ Digital Services Help. Note that these will be moved into the File Formats - Web Only document shortly. |
| 9 | Is it possible to get a sample Asia Pipe Delimited text file, so we can use this as a guide to creating our own files? | Please refer to File Format Guides in ANZ Digital Services Help. Follow the instructions for the payment method type and separate each field by a pipe delimiter, i.e., |
| 10 | I am familiar with ANZ Transactive - Global for AU and NZ, however Singapore is new to us. I have uploaded a payment file and it is showing in the file import summary as rejected with error code 'debit account not found'. How can I fix this? | It is possible the debit account isn't linked correctly to your site, or it is entered incorrectly in the file. Please Contact Us – ANZ Digital Services Help, the Customer Service Centre will be able to assist you further with this. |
| 11 | What do I do when the file import summary for a rejected file doesn't list the rejected payments? | For the best trouble shooting experience in this case, please Contact Us – ANZ Digital Services Help. The Customer Service Centre will be able to assist you with the payment type and file. Please also refer to: File Import Summary screen (Payments) – ANZ Digital Services Help. |
| 12 | Can you please confirm if the existing User-ID, password and physical security token will work to login and approve payments on ANZ Transactive - Global? | Yes, your existing user credentials will work in ANZ Transactive - Global. For organisations that cover multiple jurisdictions who have decided not to merge sites, some users may have been issued with new user credentials. You would have received an email if this impacts you. For more information please refer to Channel Segregation, in ANZ Digital Services Help. |
| 13 | Will a recording of this training be made available for future reference? | A recording of today's session, together with questions and answers will be made available in the coming days in ANZ Digital Services Help, Recorded Webinars. You can can also Register for upcoming training webinars. |
| 14 | Can you confirm the link to access ANZ Transactive - Global? | You can log into ANZ Transactive - Global via User Log On |
| 15 | Can you advise how I can activate debit card from overseas? | For activating your Debit Card, please refer to the contact details on the back of your card or the letter you may have received with your new card to activate your debit card. |
| 16 | Is there an ANZ test environment that we can use to test some functionalities of payments with our accounting system? Thanks! | We do not have a test environment for testing files. Please reach out to your local Customer Service Centre if you need any assistance - details can be found here: Global Contacts |
Taiwan and Indonesia
Coming soon.
Vietnam - presented in Vietnamese
The Payments in ANZ Transactive - Global Webinar, held on 14 May 2025 covered the following topics: Notifications and Alerts, How to Navigate the Payments Menu, Creating and Scheduling Payment Reports, Customising Your Workspace, and Beneficiary Payment Details. Below are the questions and answers from the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Is there a guide for user approvers on how to approve/release orders? | You can view the approval guide under Manage Payments. Please note that the 'Release' function will not be available on ANZ Transactive - Global. The final approver will be the one who send the order to the bank for processing. |
| 2 | Is access to ANZ still the same, or has anything changed? Do any settings need to be configured? | Login remains the same, and no additional setup is required. |
| 3 | If I need to download a full-month bank statement. On the new platform, will it show the transactions that were made on the old platform? | You can download statements up until the upgrade date. After May, customers will no longer be able to download statements. ANZ Transactive - Global will not retain any past transactions from Cash Asia. After the upgrade, you can contact ANZ's Customer Service team to request a full statement. You can find contact information in Global digital services support. |
| 4 | Has the template used for bulk order imports changed, or is it still the same? | There will be some changes to the file upload. You can find more details in Payment Changes article. |
Welcome to ANZ Transactive - Global
The Welcome to ANZ Transactive - Global webinar, relevant to customers banking in Hong Kong, India, Philippines, Singapore and Vietnam, covers topics such as navigating ANZ Transactive - Global, setting up your workspace, create and manage Templates, scheduling reports and forgot password.
Welcome to ANZ Transactive - Global Webinar held on 11/06/25
In this webinar, we cover the following topics:
Setting up your workspace, Scheduling reports, Day-to-day tips and tricks, Contact Us and Status Page Overview.
Setting up your workspace, Scheduling reports, Day-to-day tips and tricks, Contact Us and Status Page Overview.