Full details are available in Features by Geography.
ANZ Liquidity Management Upgrade Webinar held on 6 May 2026. For more information, refer to the ANZ Liquidity Management articles.
ANZ Supplemental Account Services Upgrade Webinar held on 5 May 2026. For more information, refer to the ANZ Supplemental Account Services articles.
Accounts webinars in ANZ Transactive Global cover topics such as a viewing accounts, generating and scheduling reports and viewing e-statements and deposits.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Accounts
How to view existing accounts and the information that is available, how to search transactions, how to generate reports, view deposits, download e-statements and support materials.
Creating a payment from a template, uploading a payment file, creating a payment from an existing payment and payment reporting, payment tracking, international payment and FX details.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | If you create a template or new beneficiary and add in an email for the beneficiary remittance why do we have to tick it when making a payment? | It's important to give users over-sight of the beneficiary email listed for various reasons, including potential fraud or general email changes. Its important to also note that beneficiary email advice might not be required for every payment, so the option is there for the payer to choose based on preference or necessity. Within this field, you also have the option to add more email addresses (up to 255 characters) that may not have been originally included within the payment template. |
| 2 | If you have multiple divisions on Transactive, can you create these widgets to only apply to certain divisions? e.g. Net Position of Division A only. |
Workspace widgets are based on your individual user entitlements. Some widgets can be customised at a company, country, currency or account type level, but not at a specific Division level. To learn more, visit Workspace widgets. |
| 3 | How to set up future regular recurring payments? |
Please refer to Periodic Payments in ANZ Digital Services Help for step-by-step instructions. Periodic Payments (Australia & New Zealand) You can also refer to Manage Periodical / Automatic Payments from Services Requests. |
| 4 | Sometimes when we upload the payment file, I find that due to incorrect bank details, I tend to delete the entire file instead of just excluding the payment for the specific supplier. Is there a better way to handle this? | One the payment file has been successfully uploaded, if a payment was successfully created, you can view the payment in the Current Payments screen. The payment can be edited, approved or rejected as required (based on file settings). To restrict beneficiary changes in file uploads, and Administrator can review Division Details Screen article. |
| 5 | If you create a template but it is no longer required, can you delete the template and not have it showing as deleted. | You can delete a Template, however it will remain in a deleted status in ANZ Transactive Global. The article in ANZ Digital Services Help has steps on how to complete this Manage Payment Templates |
| 6 | Is there a way to get notified about a duplicate payment? i.e. can ANZ recognise if the same amount is being paid to the same beneficiary? | Once the payment is successfully created it will move to the Current Payments menu. This menu includes an Alerts column, click on the payment to view the alert. Alerts include possible duplications. Please refer to Current Payments screen. |
Setting Up Your Workspace, Operating Accounts, Deposits, e-Statements, Reports and Service Requests.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Is there a way to get a weekly statements with balances now? Would be really handy to be able reconcile our accounts weekly. | We have a number of Account Report Types that can be found in ANZ Digital Services Help here: Account Report Types. The Account Statement Report and Balance Summary Report can be created and scheduled with a weekly frequency and display account balances. You can also view a short video on how to schedule reports here: Create and schedule Account Reports. |
| 2 | How do I get access to Service Requests menu? I can't see it on my login. | You will need the relevant Service Request role enabled in your User Permissions under your user profile in ANZ Transactive Global. You can discuss this with your company administrator. Please also refer to our User Permissions article where you can learn more about services requests under the Service Requests Roles & Permission Settings toggle. |
The Administration webinars in ANZ Transactive Global covers topics such as creating and managing users, roles, product rules and approval workflows.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Administration.
View our webinar recording, Administration in ANZ Transactive Global, hosted on 17 March 2026, that covered topics including navigating the Administration menu, new Administration features, reporting and support materials.
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How can we restrict payroll payments to only certain people ? i.e. after payment is made, the payment should not be able to be viewed by other staff | Company Administrators in your organisation can create and manage Cash Management custom roles, allowing you to assign custom permissions to users for Payroll, among other permissions. Role permissions determine what a user can do in ANZ Transactive Global. Utilise the 'Standard' and 'Payment Purpose' options in Payment Permission Settings. Ensure you are flagging future payroll templates and payments as Salary for this to work. You can also utilise Confidential Data Groups which enables you have complex ways of restricting access. Users can be entitled to one or more Confidential Data Group and can then tag a template or payment to a Confidential Data Group. Only users with access to a particular Confidential Data Group will be able to view and action templates and payments tagged with the group. For more information, please refer to our User Permissions and Administration FAQs articles in ANZ Digital Services Help. |
| 2 | Is there a user permissions report that you can run per bank account? I can only find a user report that is run by user which does not work for our company (multiple accounts, multiple users in different regions etc). |
From Monday 23 March 2026, a new feature will be added to the Administration menu when you can:
To learn more, please visit Account Management Screen.
|
In this webinar, we cover the following topics:
Administration Models, Administration menu, User Management, Create User, Role Management, Account Management, Account Group Management, Other Settings, and Reports.
Creating and managing your domestic & international payments, creating a payment from a template, uploading a payment file, creating a payment from an existing payment and payment reporting.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can I still initiate payments, if I do not currently have a security device? | For initiators who currently do not have ANZ Digital Key or a physical Token, you can create payments in ANZ Transactive APEA. We recommend using a security device to access. For more information, refer to Security Device Types. |
| 2 | Where can I see my uploaded documents in a payment? | Once the payment has been created, you can view the attached supporting documents from the Approve Payments, Current Payments and Past Payments menu, by searching and clicking on the payment. |
| 3 | Where can I find all my saved Beneficiaries? | Your Address Book parties are currently created and managed in ANZ Transactive APEA. This functionality will be moved to ANZ Transactive Global in the coming year. |
Commercial Card roles, Service Requests available, Commercial Cards transaction search and Commercial Cards reporting.
Creating new and ad-hoc beneficiaries, managing beneficiaries, payment spprovers' view and support material.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Is there an audit log to view the changes made to a beneficiary? | This information is available via Beneficiary Audit Report Types. |
| 2 |
Regarding the beneficiary name check being unavailable when uploading payment files, is this functionality on the cards for a future release?
|
Currently you are unable to perform a beneficiary name check during Payment File Upload. It is recommended you continue to confirm directly with the beneficiary the new or changed bank account details. Confirmation of Payee can be completed via the Create and Manage Beneficiaries screens in ANZ Transactive Global before updating your accounting system and generating the payment file. |
| 3 | When will this feature be available to use? | This feature will be available in the coming weeks. Check our Monthly Announcements and look out for the pop-up messages or your Inbox from the User toolbar in ANZ Transactive Global for more information coming soon. |
Creating new and ad-hoc beneficiaries, managing beneficiaries, payment spprovers' view and support material.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can the beneficiary approval be a two step process? First, allowing adding by any permission level, and second updates/changes requiring admin level permission. With multiple payment approvals in place - housekeeping can be done at a lower permission level, as the admin level will review all beneficiary information before approval. | Beneficiary updates can involve no approvals (which is not recommended) or one approval (secure and recommended). Please review our Division Details article in ANZ Digital Services Help for more information on implementing this. |
| 2 | Is Confirmation of Payee available or supported when using uploaded payment files? |
Currently you are unable to perform a Confirmation of Payee during Payment File Upload. It is recommended you continue to confirm directly with the beneficiary the new or changed bank account details. Confirmation of Payee can be completed via the Create and Manage Beneficiaries screens in ANZ Transactive Global before updating your accounting system and generating the payment file. |
| 3 | Do users always have to save a beneficiary prior to making a payment or can users make a one-off payment without having to save the beneficiary in TG? | When creating a payment with a new beneficiary, you have an option to select "Add this Beneficiary to Address Book". |
The Data Insights webinars in ANZ Transactive Global provide you with analysis of ANZ and industry data, delivering data-driven insights to help support your strategic and operational decision-making.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
In this webinar, we cover the following topics: A walkthrough of of Economic Pulse and Customer Analysis.
For more information, please refer to Economic Pulse.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can Economic Pulse show number of transactions as well as spend? | Economic Pulse in ANZ Transactive Global, uses ANZ’s retail spending data and translates the Australian consumer spending habits into customisable graphs, charts and maps displayed on your dashboard. It does not show the number of transactions as well as spend. To learn more, visit Data Insights. |
For more information, please refer to Economic Pulse.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Digital Services Security Features.
In this webinar, we cover the following topics:
Latest fraud exmples, Confirmation of Payee, tightening controls through segregation of duties, authorisation matrix and payment approvals, how to protect beneficiary and payment data and more.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | When will the verify Beneficiary option be available in New Zealand? | Happy to confirm that this will be available to New Zealand users from 8 October 2026. Tolearn more, refer to Confirmation of Payee. |
Log on to ANZ Transactive Global with 2 Factor Authentication, Security Device Types, Segregation of Duties, Administration Models, Beneficiary Notifications & Alerts, Daily, Batch & Transaction Payment Limits, Audit Trail Reports and Report Fraud or Unusual Activity.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
Confirmation of Payee, Administration enhancements, UI enhancements, Enhancements to Digital Services Help and Support Material.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Are E-statements available for NZ users? | e-Statements are currently available in Australia only. |
| 2 | Are there plans to make the "Confirmation of Payee" function available for bulk payments via ABA uploads? Is it also possible for a reviewer/approver to check the "Confirmation of Payee" status (assuming another user had done this check at the time of preparing the payment)? | Yes, we are currently working towards making this feature available for bulk payments. The reviewer/approver will be able to view the CoP outcome which will display the match outcome near the beneficiary's name. CoP status outcomes are also viewable for processed payments by clicking the beneficiary's name. |
In this webinar, we cover what eKYC is, how this can help your organisation and users, a demonstration of the Administration and eKYC enhancements, and more.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How can I change the existing users credential from password to 2FA | You can edit a users Authentication Method - see Edit User section here: Manage User. |
| 2 | When does the interface look update? | It was enabled to some customers on 27 July, and will be rolled out progressively over the next 2 months. We hope you enjoy it. |
| 3 | For current password users, do we need to recreate them as users to make implement the 2FA login? | You can edit a users Authentication Method - see Edit User section here: Manage User. |
| 4 | Does this functionality extend to Service Requests? | No. eKYC is currently only available for individuals requiring identification as part of the Create User or Upgrade User process via the ANZ Transactive Global Administration menu. It is not currently available for users created or upgraded via Service Requests. |
| 5 | Is eKYC process also applicable to users outside of ANZ? Is the document required same as the offline KYC practice now? For example, any users holding a Philippines' passport. |
No. eKYC is currently only available for individuals within Australia requiring identification as part of the Create User or Upgrade User process for ANZ Transactive Global. It cannot be used for other customer identification or KYC requirements outside this workflow.
eKYC verification accepts eligible ePassports issued by a range of jurisdictions, including the Philippines, subject to the eligibility requirements of the eKYC process. |
| 6 | Can e-KYC be used for individuals where the KYC requirement is for something other than as a Transactive user? (eg as a company director requiring identification or KYC refresh) and can the portal be accessed directly from ANZ website rather than through Transactive Global? |
No. eKYC is currently only available for eligible individuals within Australia requiring identification as part of the Create User or Upgrade User processes for ANZ Transactive Global. It cannot be used for any other KYC requirements at this stage.
Where KYC is required, access to eKYC is only initiated via the ANZ Transactive Global user workflow; eKYC cannot be completed directly through the ANZ website. |
| 7 | Is eKYC only open for people who are users of ANZ Transactive and cannot be use used by people who are authorised signatories? |
Yes, eKYC is only available for eligible individuals within Australia requiring identification as part of the ANZ Transactive Global Create User or Upgrade User process.
It is not available for authorised signatories or any other individual customer identification requirements. |
| 8 | Are there any restrictions on the types of identification documents that new users can use for verification? For example, do they need to provide an Australian driver's licence or an Australian passport only? | Yes, there are restrictions to the identity verification documents available. You can view eligible documents under "Accepted identity documents" at https://www.anz.com/institutional/digital-services/ekyc/. |
| 9 | Do approval users who only have a token, need to move to digital keys? | No, you can continue to use your token. |
| 10 | Would the Feature Access available to all Role? or only limited to certain role? | The Feature Access section will be available to all Administrators while creating a new user or upgrading a user. The selection criteria within this section will determine whether eKYC is triggered to the user. You can view our Create Two-Factor Authentication users video or our Create User article for more information. |
| 11 | Is it compulsory to update the current password users to 2FA login? Can they still use the password to log in to Transactive? | It is not mandatory to upgrade password only users to 2FA. eKYC is an enhancement to existing processes to offer more flexibility and faster on-boarding. |
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
In this webinar, we cover the following topics:
Preparing your accounts for EOFY, Reporting available to support this time of year, User access and permission reviews and other tips, features, and support options in ANZ Transactive Global
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Do Periodic Payments still require approval after they're set up? | A new Periodic Payment will need to be approved if your organisation has 'Approval Required for Templates' enabled. Each instance of the payment created each month, will also need to be approved. Please refer to our Division Details Screen article for more information. |
In this webinar, we cover the following topics:
What is ANZ Fileactive, file exchange and API examples, security features, tips & tricks for existing users and support material.
Creating Contracts and Swaps, Pre-deliver and Extend Contracts, view Past Contracts and available Reporting.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | If I have to sign the PDF form to confirm the contract, can I email the form back to the bank, or do you need to see the wet-signature, therefore sending the PDF by mail? Is there an option to upload it back into ANZ Transactive Global for immediate effect? | This form can be emailed back to ANZ -details will be provided in the pdf where to send the form back to. |
| 2 | Can I use multiple rates in a single payment? For example, I have a USD 1,000,000 payment and I need two FX booked rates to cover this amount. | Yes, you can use up to nine Contracts unless you select Use Dynamic Rate for Remaining Amount. In this case, only eight Contracts can be added. |
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | When you refer to geography availability, does this relate to a country we have opened accounts, e.g. Australia, although my team uses ANZ Transactive Global solely in the UK? | The geography banner for ANZ Digital Services Help articles indicates the region the article is relevant and is depicted by where the ANZ Transactive Global site was established. Please refer to our Features by Geography article for more information. |
| 2 | Can I email a report to a team member who doesn't have ANZ Transactive Global access? | Once you have downloaded a report from ANZ Transactive Global, it can be emailed or shared if required. |
Guarantees webinars in ANZ Transactive Global cover topics such as a viewing guarantees, generating and scheduling reports and creating and approving new guarantees.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Guarantees & Standby LC's
How to view existing guarantees and the information that is available, how to generate reports, process for creating new guarantees, support materials and a Q&A.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How can I cancel guarantees that are pending approval? | Presently, customers can only cancel/delete a pending guarantee through ANZ Transactive Trade or ANZ Transactive APEA, however, to add this functionality to ANZ Transactive Global is slated for 2025. |
| 2 | What are the top 3 most popular features that people value the most? What additional features are most requested? |
The most popular features available in Guarantees & Standby LC's menu in ANZ Transactive Global are:
Requested additional features include:
Both features are scheduled for 2025. |
| 3 | On my Transactive Global login, I am unable to see the application that you have shown. | If the Application tile is missing, please contact your ANZ representative to assist you. |
| 4 | I can't see Guarantees in Current Instrument. |
Please contact your ANZ representative to discuss the additional reporting details that are required.
|
| 5 | Can I download a report that shows all details within the guarantee, not just the details from the list/screen? | Please contact your ANZ representative to discuss the additional reporting details that are required. |
| 6 | Why can't I see the "Guarantees & Standby LCs" module in my Transactive Global? | Your organisation or user profile may not have been registered for Guarantees. Please contact your ANZ representative about obtaining access. |
Our Holiday Planning webinars aim to equip you with insights and tools to proactively manage your banking during the festive season.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Our Integration webinars covers topics such as integrating your systems with ANZ, streamlining payment processing via file uploads, improving account visibility with reports and other integration strategies.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can you share the file format and if the detail needs to be entered in certain order? | Learn more about our File Format Guides for our digital channels in ANZ Digital Services Help. |
| 2 | Can the payment upload file use existing Payee Templates? | Existing payee templates are not able to be utilised in payment file uploads. |
| 3 | Is there a way to be emailed reports that don't need a password to open them? When I don't have a report retrieval code the reports don't get emailed every day. |
You will need to enter the Report Retrieval Code in order to open an emailed report. If you haven't added a Report Retrieval Code under your User Settings, the system won't send you any reports. |
| 4 | If a payment is rejected, can the client get notified instantaneously? |
ANZ Transactive Global does not have a notification or alert for rejected payments, however we will take this feedback for consideration as a future enhancement. To learn more, visit User profile and preferences. |
| 5 | Is there an option to schedule a monthly report for our international payments tax invoice? | No, there is currently no option for this. |
| 6 | How can we see the full name of a customer through ANZT? | If you are referring to checking a customer's account, there is a Confirmation of Payee service available for customers in Australia. |
| 7 | Is there a way to include the full name and country of the payers in the bank statement? | As this is quite a broad question, I would recommend calling the CSC via the Contact button in your ANZ Transactive Global log in. Select your region, followed by Account or Transaction enquiry. You will be provided the relevant contact details The team can assist with your question further. |
Our Introducing the ANZ Transactive Global User Interface Refresh webinars cover the fresh new look, with the same familiar experience.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can you schedule daily report and send the report to the designated email? | Yes, in ANZ transactive Global you can schedule reports to be sent to your registered email address. For more information, refer to Create and schedule Account Reports. |
| 2 | When will we be able to trial the new look website? | You will be upgraded to the new screens before the end of October. Additional information is available here: ANZ Transactive Global User Interface Refresh. |
| 3 | Are you able to order accounts with the update? | Functionality in the grid screens is not changing. You can however, sort accounts in the Balance widget. |
| 4 | I have tried the transaction search and when I entered the account name and the amount that I was searching for it automatically comes up with "Post Date is required". In most situations when you trying to search for a transaction you do not know the post date. The transaction post date was not required before the upgrade. The search function before the upgrade was very helpful can IT have a look at this issue. |
Thank you for your feedback. By default, the search includes last three months which can then be adjusted up to 12 months within last 5 years.
|
Our ISO 20022 webinars covers topics such what is changing and what you need to do to prepare for the changes and access the Questions & Answers covered in the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Please confirm what threshold is regarded as High Value payment. | For AU/NZ, RTGS & SCP are different Payment Methods selected during payment creation. This change does not apply to Australian DE (Direct Entry) and Osko® payments and doesn't apply to NZ standard Domestic payments. For SG, it is anything above 200k SGD and for HK, it is above 1m HKD. |
| 2 | Do the Town/City and Country fields need to reflect the Town/City and Country of the Beneficiary Company or do they need to reflect the Town/City and Country of the beneficiary's bank account being paid into? | The Beneficiary City & Country should reflect the beneficiary details, not the beneficiary bank's address. |
| 3 | For company names longer then the max 35 how do we handle this? | In July, the screens in ANZ Transactive Global will be updated to allow for up to 140 characters for Beneficiary Name for RTGS & International Payments. When using Option F in Field 59 of the MT101 format, you will be able to enter 2 lines of 33 characters of beneficiary name. Refer the updated File Formats for more information. |
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | For PAIN001, will there be validation on the other address elements, e.g. if StreetName is populated with a PO Box address will this fail validation causing file rejection? | PO Box addresses are currently not an acceptable form of address for international payments. For compliance reasons, a street address is recommended for all international payments. |
| 2 | For PAIN001 XML format, your slides have only shown changes for . However the ANZ guide shows that below 2 fields for are required: |
Debtor Name and address will be sourced internally from KYC records, so no changes required for Debtor. |
| 3 | For the updated file checker, when will it estimated to be ready? | A self-service file checker/tester is expected to be available by early June 2026, allowing customers to validate their MT101 and PAIN.001 files for hybrid address compliance. We will notify customers once the file checker/tester is ready for use. |
In this webinar, we cover the following topics:
Current Payments screen alert indicators, payment related widgets, payment tracking, validating beneficiary details via Confirmation of Payee, payment templates, user permissions, setting up email notifications for payment alerts and support material available.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | When making an FX payment out of an NZD account, after approval, we need to "get rate" - is there anyway to automate this with the approval function? We have missed it a couple of times and thus, payment was delayed. | Automation of Get Rate is not currently available for NZ payments. An alternative may be to pre-book a foreign exchange rate with ANZ so the contract details can be added into the payment. More information on choosing an FX option can be viewed here: Create International Payment (Australia & New Zealand). |
| 2 | If we want to make a one-off , manual payment, do we have to create a beneficiary each time? | When creating a payment, you can manually add the beneficiary details at that point. You can choose to either add the beneficiary to Beneficiaries list for future list or choose not to save this beneficiary. |
| 3 | If beneficiary details are saved in ANZ Transactive Global. Will aba file upload be checked against the beneficiary details? | No, the aba file will not be checked against existing saved beneficiaries in ANZ Transactive Global. To use the Confirmation of Payee feature beneficiaries need to be manually entered. |
Maximising ANZ Transactive Global webinars aim to get the most out of your ANZ Transactive Global.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How do I activate an ANZ debit card overseas (Hong Kong)? Or where can I find relevant information? |
For activating your Debit Card, please refer to the contact details on the back of your card or the letter you may have received with your new card to activate your debit card. Refer to the Contact Us for the relevant ANZ locations. |
| 2 | When will the Osko® file format be available for ANZ Fileactive? |
ANZ Fileactive supports the Osko file format. Please contact your ANZ representative to discuss enabling this for your organisation. |
| 3 | At the beginning of the webinar, you spoke about transaction limits in ANZ Transactive Global. I am in New Zealand and in the past we have experienced that ANZ Transactive has a system limitation of 1,000,000,000 for international payments regardless of currency. Can you please advise if that system limitation has been resolved? |
ANZ Transactive Global has a limit of 99,999,999,999.99 for international payments in Australia and 1,000,000,000 for international payments in New Zealand. Please refer to Maximum Payment values under Payment Parameters |
| 4 | When will we be able to access Debit Card Accounts on ANZ Transactive Global? |
Debit cards are not currently available to view in ANZ Transactive Global. For details of current Commercial Card product types that are available, refer to Commercial Cards product types - ANZ Digital Services Help. We can also pass this feedback onto our department team as a potential future enhancement. |
The Navigating ANZ Digital Services Help: Your How-To Guide webinar is about ANZ Digital Services Help, our online, self-service database of step-by-step guides, instructional videos, and FAQs for our digital channels including ANZ Transactive Global.
Step-by-step guidance for navigating our online help tool, helpful & practical tips and our most popular articles.
Click on each webinar to view topics specific to your needs and to access the Questions & Answers covered in the session.
For more information, please refer to Getting Started.
In this webinar, we cover the following topics:
How to log in securely, navigating the dashboard menu, setting up your workspace, how to use and navigate.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Payments.
New payment services such as Periodic Payments, PayTo Agreements, 7-day processing for NZ Domestic Payments and payment reporting.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | What happens if I don't have access to Periodic Payments? | User permissions mirror Payment Templates entitlements so if a user can currently only View Payment templates, they will only be able to view Periodic Payments. Periodic Payment FAQs |
| 2 | Can we process these (Periodic Payments) in NZ as well as AU? | Periodic Payments are available for AU and NZ. Create Periodic Payment |
| 3 | Can we process Periodic Payments for International Money Transfers? | Periodic Payments are available for AU direct entry payments and NZ domestic payments. Create Periodic Payment |
| 4 | Is there any way to get the report to download immediately instead of waiting for notification centre? | If the report takes more than 10 seconds to download, please download the report from Notification Centre. Manage Account Reports. |
| 5 | With periodical payments, do we need to approve the recurring periodical payment every month? Or will it automatically be processed once we set it up? | For each scheduled instance when the Periodic Payment is due, the Periodic Payment instance requires approval from the Current Payments screen or My Approvals Workspace widget. Periodic Payment FAQs. |
| 6 | Will the periodical payment pop up monthly on 'Current Payment' tab if we create a monthly periodical payment? Or do we need to create a new one from template every month? | Yes. Each instance will appear in the Current Payments screen and will need to be approved. A payment is created from the schedule seven days before the Value Date unless there are less days between the Start Date and Next Run Date. Periodic Payment FAQs. |
File Formats, Upload and Manage Payments Files, Permission Management and Reports.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Has anything changed recently with details needing to be included in the file? For example, we have had errors mainly in our foreign files with "City must be Mandatory". We have only had this error in the last month. | As part of our preparations for ISO 20022, ANZ is updating its payment file formats to include some additional mandatory fields. Right now, these fields are required temporarily when a payment needs further editing, which triggers another round of validation. This is a temporary mandate during this transition stage, and will be removed from validation soon, until the ISO 20022 change is expected by November 2026. |
| 2 | If a Fileactive via straight-through processing (host-to-host) payment is rejected and the customer has access to ANZ Transactive Global platform, where can they see that rejected payment in ANZ Transactive Global? | If you process files with ANZ using ANZ Fileactive via straight-through processing (host-to-host), then you will not see details of those files in Transactive Global. You would need to refer to the reply file that ANZ would send back to you directly using ANZ Fileactive. |
| 3 | What is 1 to Authorise/2 to Authorise method? | For more information, please refer to ANZ Digital Services Help by searching for Authorisation Matrix in the Division Details Screen article. |
The Service Requests webinars in ANZ Transactive Global covers topics such as creating and managing a comprehensive range of service requests, including payments and transaction requests, signatory amendments, digital channel maintenance and account amendments.
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
For more information, please refer to Service Requests.
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Do approvers of service requests receive an email notifying them to approve or does it appear in pending approval on the Home page? | Unfortunately, at this stage, email notifications aren't available for service requests. To receive email notifications for other various functions you are entitled to, click on the Notifications and Alerts icon in the top right hand corner within ANZ Transactive Global and toggle the desired alert to "on". Emails alerts are sent to the email address you have registered within ANZ Transactive Global. If you require this email address to be updated, please refer to our New User FAQs article in ANZ Digital Services Help. |
| 2 | How do you change set up preferences in terms of being able or unable to edit ABA files after upload? |
In Service Requests, once you have uploaded a file you cannot amend this file. You can however upload the updated file by following these steps: Provide More Information for Service Request. If you question relates to user specific permissions, refer to Service Request Roles & Permission Setting which can be found in this article: User Permissions. |
Service Requests menu, Payments & Transactions, Accounts & Legal Entities, Digital Channels, Upload Documents and General Enquiry.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | With my login there is no option for Service request. Could you please send the steps to find the Service Request? | Service Requests require a separate role to be added to your user permissions. Service Requests are available in Australia & New Zealand only. Contact your company administrator who can enable this setting. Please refer to our User Permissions article in ANZ Digital Services Help for more information. |
| 2 | I don't have Digital Channels nor Accounts & Legal Entities under the Service Requests menu? | This is most likely due to your individual user permission settings - refer to User Permissions article for details of the different permission settings available. Please contact your Company Administrator who can review and update your individual settings as required. |
| 3 | Would the account confirmation letter be able to be modified by a third party through a PDF format? Could you please confirm if there are any security measures in place to prevent such modifications and ensure the authenticity of the document? | The account confirmation letter your download from ANZ Transactive Global is secured at the point of generation. It is protected through security measures to ensure its authenticity and integrity. However, once the document has been downloaded and saved, it is outside ANZ's control. At that point, the security of the document depends on how it is handled and stored by the recipient. We recommend that recipients avoid sharing the document through unsecured channels and refrain from using untrusted software to open or edit the file. ANZ also retains 7 years worth of data for our customers. In instances of a dispute, we will be able to supply the original document. |
| 4 | Could you show again where the Payments and Cash Management Request form can be uploaded in creating a new periodical payment for example? | To create a new Periodical Payment this can be achieved via the Payments and Transactions sub menu. This article will provide you the steps to complete this Payment & Transactions Service Requests. The Payments and Cash Management request form is not required for this request type. For requests that do require the Payments and Cash Management request form, this article will provide steps on how to complete this Upload Documents Service Requests. |
Click on each webinar in the series to view topics specific to your needs and access the Questions & Answers covered in the session.
Logging in, security devices, resetting your password, payment cut-off times, user permissions, contacting us, ANZ Digital Services Help, News & Analysis and Fees and Charges.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | What is the preferred security device for using ANZ Transactive Global? | Both security device types provide Two-Factor Authentication (2FA), which gives you an additional layer of security using a combination of something known (in the form of a password) and something you have (in the form of a security device). Security devices are not required for all users, but ANZ strongly recommends the use of a security device at all times. Please refer to the Security Device Types article for more information. |
| 2 | How can I check if the incoming deposit is a cleared fund? | The Operating Account Details Screen has details of whether there are any uncleared funds in an account. Please refer to the Operating Accounts Details Screen article for more information. |
| 3 | Does the recipient of an RTGS payment get the funds instantly, even if it's the first time we pay to them? | A Real Time Gross Settlement (RTGS) payment allows you to create a same day domestic payment - it is not processed in near real time like Osko® is. Typically, RTGS payments are credited to the beneficiary's account in a few hours - please refer to the RTGS (AU) article for more information. |
The ANZ Transactive Mobile webinar covers topics such as setting up the app, Two-Factor Authentication, Payments, Accounts, Loans, Approvals and Payment Tracking among many others. For more information, please refer to ANZ Transactive Mobile.
Downloading the app, setting up the app, Two-Factor Authentication, Loans, Accounts, Approvals, Deposits, Payment Tracking, Contact Us and Status Page Overview.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | How will I know if the ANZ Transactive Mobile app is available in my location? | The ANZ Transactive Mobile app is available for ANZ Transactive Global customers banking in all ANZ geographies, excluding China and Taiwan. For details, please visit Features by Geography and go to the Mobile heading in the 'Features' menu. You can also refer to the Mobile FAQs "Where can I download the ANZ Transactive Mobile app from?" Mobile FAQs |
| 2 | Do I need to apply for the ANZ Transactive Mobile app separately via a form, if I already have ANZ Transactive Global? |
ANZ Transactive Mobile is available to all existing ANZ Transactive Global (web) users - no separate application process is required. Please visit Mobile Overview for step-by-step instructions on how to download and set-up the app. |
| 3 | In a company situation, who does the face recognition? |
ANZ Transactive Mobile is linked to your unique individual ANZ Transactive Global User ID, meaning that use of Biometric Credentials (including Face ID) is of the registered individual user. It is not mandatory to use Biometric Credentials - you can choose to use your User ID and Password to access the app. For more information, please refer to Mobile Overview. |
| 4 | Are we able to view attachments on the mobile app before approving a payment? |
Viewing of attachments is not currently supported in the Transactive Mobile app, but we appreciate the suggestion and will pass that feedback onto our product team for future consideration. |
| 5 | Will there by an option to create a payment in the ANZ Transactive mobile app in the future? |
The ability to create a payment in the Transactive Mobile app is on our product roadmap as a future enhancement. |
| 6 | How do I generate an activation code from my ANZ Digital Service? |
For step-by-step instructions for the various methods of approving transactions using Transactive Mobile, please visit Mobile Features and click the Approvals drop-down menu. If this doesn't answer your question, please reach out to your ANZ representative for further clarification. |
| 7 | How do I set up the ANZ Transactive Mobile app? |
To set-up Transactive Mobile, please follow the step-by-step instructions that are available here: Mobile Overview. |
| 8 | How do I contact ANZ to get support on a day-to-day basis? |
You can use the self-help user guides available via ANZ Digital Services Help. This can be accessed using the Help option from the top right of your ANZ Transactive Global screen. Alternatively, you can use the Contact Us option. |
For more information, please refer to About ANZ Transactive Cash Asia Upgrade.
Logging into ANZ Transactive Global, How to navigate the Accounts menu, Creating and Scheduling Reports, Customising Your Workspace, and Creating Using the Transactive Global Mobile App.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | If I have access to my Australia company as well as my Singapore company accounts, can I see all the accounts now in the Operating Accounts menu? | Yes, you will see accounts from Singapore and Australia as long as you have entitlements to view them.. |
| 2 | Will I also see Deposits, Nostro and e-Statements menus? | Menu options are based on your company and user permissions. For Cash Asia users, you will automatically see the Operating Accounts menu, and soon Reports menu under Accounts. |
| 3 | As a Cash Asia user, what are the main menu options I will see in ANZ Transactive Global? | ANZ Transactive Cash Asia only users currently see Home, News & Analysis, Accounts, Report Centre and Applications. When payments are enabled, you will then see the Payments and Receivables menu (for Direct Debits). |
Notifications and Alerts, How to Navigate the Payments Menu, Creating and Scheduling Payment Reports, Customising Your Workspace, and Beneficiary Payment Details.
For more information, please refer to Get Ready for your move from ANZ Transactive Cash Asia.
The Payments in ANZ Transactive Global Webinar series was held across multiple dates, with the final session presented on 28 May 2025. This session covered the following topics: Notifications and Alerts, How to Navigate the Payments Menu, Creating and Scheduling Payment Reports, Customising Your Workspace, and Beneficiary Payment Details. Below are the questions and answers from the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Can this generated report be sent to users who don't have access to the portal, by adding their email address? | Scheduled reports are sent to the email registered to the User ID. You can send the email to others, but they will need to know your Retrieval Code to view the details. |
| 2 | Will my previous templates and payment details from Cash Asia be transferred to ANZ Transactive Global post Go live? | All templates in ANZ Transactive Cash Asia will be moved to your Templates list in ANZ Transactive Global if you have used one or more in the last 12 months from your upgrade date. Please note that template functionality will not be available until January. Payment history will not be available in ANZ Transactive Global, but users will retain a 'view-only' role in ANZ Transactive Cash Asia for a period of time to download payment history. Get Ready for your move from ANZ Transactive Cash Asia. |
| 3 | Will my previously saved beneficiaries transfer across? | Yes, previously saved and approved beneficiaries will be moved over to the new system. Beneficiaries that are in an Authorised status in ANZ Transactive Cash Asia will be moved to your Beneficiaries list in ANZ Transactive Global. They also need to meet the criteria, which can be found in the Beneficiaries drop-down. Get Ready for your move from ANZ Transactive Cash Asia. |
| 4 | Can I use my current Cash Asia file format in ANZ Transactive Global? Will the payment be the same? |
The following payment file formats will be available in ANZ Transactive Global:
For more information, please refer to Payment Changes. |
| 5 | Previously in Cash Asia, for any FX payments (for example using an USD account to make a SGD payment to a SGD vendor) once it gets approved even if the value date lapsed due to cut off time, no additional approval is required for the FX Rate. ANZ processed the payment accordingly once its approved. Noted that now, for ANZ Transactive Global, there's an additional step to "get rate", approve to "trade". Are there any options / payment types where we could do away with additional approval on the FX Rate or is this 2-step process mandatory on ANZ Transactive Global platform? |
With the introduction of Dynamic rates in ANZ Transactive Global, this will be a two-step process to approve the payment and to select the FX rate being traded in real-time. For more information, please refer to Get Rate. |
| 6 | When creating a domestic payment, how can I change the currency from SGD to USD? |
For Singapore payment types, ACH, FAST and MEPS, the payment currency is in SGD only. The option to change it to USD is not available. For more information about the payment types, please refer to Payment Types. |
| 7 | In ANZ Transactive Cash Asia I am familiar with pipe delimited payment file to upload. However, this does not seem to be working in ANZ Transactive Global for Asia Pipe Delimited file type. What file type should I be using? | OTL file formats are not available in ANZ Transactive Global. Please refer to Payment Changes in ANZ Digital Services Help. Select Payment File Upload, then File Formats for more information. |
| 8 | Where can I find a definition/file format for the new Asia Pipe Delimited format (for Singapore)? | Please refer to File Format Guides in ANZ Digital Services Help. Note that these will be moved into the File Formats - Web Only document shortly. |
| 9 | Is it possible to get a sample Asia Pipe Delimited text file, so we can use this as a guide to creating our own files? | Please refer to File Format Guides in ANZ Digital Services Help. Follow the instructions for the payment method type and separate each field by a pipe delimiter, i.e., |
| 10 | I am familiar with ANZ Transactive Global for AU and NZ, however Singapore is new to us. I have uploaded a payment file and it is showing in the file import summary as rejected with error code 'debit account not found'. How can I fix this? | It is possible the debit account isn't linked correctly to your site, or it is entered incorrectly in the file. Please Contact Us, the Customer Service Centre will be able to assist you further with this. |
| 11 | What do I do when the file import summary for a rejected file doesn't list the rejected payments? | For the best trouble shooting experience in this case, please Contact Us. The Customer Service Centre will be able to assist you with the payment type and file. Please also refer to: File Import Summary screen (Payments). |
| 12 | Can you please confirm if the existing User-ID, password and physical security token will work to login and approve payments on ANZ Transactive Global? | Yes, your existing user credentials will work in ANZ Transactive Global. For organisations that cover multiple jurisdictions who have decided not to merge sites, some users may have been issued with new user credentials. You would have received an email if this impacts you. For more information please refer to Channel Segregation, in ANZ Digital Services Help. |
| 13 | Will a recording of this training be made available for future reference? | A recording of today's session, together with questions and answers will be made available in the coming days in ANZ Digital Services Help, Recorded Webinars. You can can also Register for upcoming training webinars. |
| 14 | Can you confirm the link to access ANZ Transactive Global? | You can log into ANZ Transactive Global via User Log On |
| 15 | Can you advise how I can activate debit card from overseas? | For activating your Debit Card, please refer to the contact details on the back of your card or the letter you may have received with your new card to activate your debit card. |
| 16 | Is there an ANZ test environment that we can use to test some functionalities of payments with our accounting system? Thanks! | We do not have a test environment for testing files. Please reach out to your local Customer Service Centre if you need any assistance - details can be found here: Global Contacts |
Taiwan and Indonesia
The Payments in ANZ Transactive Global Webinar, held on 14 May 2025 covered the following topics: Notifications and Alerts, How to Navigate the Payments Menu, Creating and Scheduling Payment Reports, Customising Your Workspace, and Beneficiary Payment Details. Below are the questions and answers from the session.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Is there a guide for user approvers on how to approve/release orders? | You can view the approval guide under Manage Payments. Please note that the 'Release' function will not be available on ANZ Transactive Global. The final approver will be the one who send the order to the bank for processing. |
| 2 | Is access to ANZ still the same, or has anything changed? Do any settings need to be configured? | Login remains the same, and no additional setup is required. |
| 3 | If I need to download a full-month bank statement. On the new platform, will it show the transactions that were made on the old platform? | You can download statements up until the upgrade date. After May, customers will no longer be able to download statements. ANZ Transactive Global will not retain any past transactions from Cash Asia. After the upgrade, you can contact ANZ's Customer Service team to request a full statement. You can find contact information in Global digital services support. |
| 4 | Has the template used for bulk order imports changed, or is it still the same? | There will be some changes to the file upload. You can find more details in Payment Changes article. |
Upgrading from ANZ Transactive APEA - BTR webinar will be relevant to customers banking in Laos and will cover topics such as navigating ANZ Transactive Global, Account management, Balance & Transaction Reporting (BTR) and support material available.
Logging into ANZ Transactive Global, How to navigate the Accounts menu, Creating and Scheduling reports, customising your Workspace and support materials available.
Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Are folders user-specific, or will they be accessible to all users in the organization? | Folders help you organise content such as your accounts, billing entities, beneficiaries, payers, templates, etc., into logical groups. You can then use the View menu to display the items in a folder, such as all local currency accounts or transactions. These folders are only visible to you. To learn more, visit Manage Folders. |
The Welcome to ANZ Transactive Global webinar, relevant to customers banking in Hong Kong, India, Philippines, Singapore and Vietnam, covers topics such as navigating ANZ Transactive Global, setting up your workspace, create and manage Templates, scheduling reports and forgot password.
Setting up your workspace, Scheduling reports, Day-to-day tips and tricks, Contact Us and Status Page Overview.
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