Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies, excl. China and Taiwan. Full details are available in Features by Geography.
ANZ Transactive - Global mobile app† is available for download from the official Apple App* Store and official Google Play^ Store.
To receive the best experience using the ANZ Transactive - Global mobile app, please ensure you always have the latest version of the app installed on your device.
This app provides you with the ability to:
- View news, announcements and service notifications
- View real-time account balances
- View current and prior day account transactions
- View transaction details, including funding and beneficiary details, amounts, value date and audit history
- View term deposits, including current and historical views
- View Commercial Cards billing entities, card and transaction details
- View loan facilities, including loan summary details, interest cycles and fees
- Approve and reject transactions
- Obtain a dynamic exchange (FX)
- View the status of Payments (including International Payment Tracking) and Trade transactions for up to 30 days
- Use biometric technology to access the app via Touch/Face ID for iOS and Fingerprint recognition for Android
- Use the Contact Us menu to speak with an ANZ Representative, or retrieve our customer service contact numbers for enquiries
How to download
Apple Store
| STEP | ACTION |
|---|---|
| 1 | Tap App Store on your mobile device |
| 2 | Tap Search located at the bottom of the screen |
|
3 |
Search and select ANZ Transactive - Global
ANZ Transactive - Global mobile app is only available from the App Store in supported jurisdictions.
|
|
4 |
Tap Get to proceed with downloading and installing the app
Please note that downloading and using the mobile app, you may be subject to your relevant mobile data-usage plan stipulated by your mobile telecommunications provider. Any potential charges in this regard are solely your responsibility.
|
Google Play Store
| STEP | ACTION |
|---|---|
| 1 | Tap Google Play Store on your mobile device |
| 2 | Tap Search located at the top of the screen |
| 3 | Search and select ANZ Transactive - Global
ANZ Transactive - Global mobile app is only available from the Google Play Store in supported jurisdictions.
|
|
4 |
Tap Install to proceed with downloading and installing the app
Please note that in downloading and using the mobile app, you may be subject to your relevant mobile data-usage plan stipulated by your mobile telecommunications provider. Any potential charges in this regard are solely your responsibility.
|
How to enable/disable Biometric Credentials in Settings
Biometric Credentials uses your stored Touch/Face ID for iOS and Fingerprint recognition for Android, replacing the need to enter your User ID and Password to access the app.
Please note that two-factor authentication is still required for transaction signing (i.e. approvals).
How to Enable Biometric Credentials
To enable Biometric Credentials on your ANZ Transactive - Global mobile app, follow the steps below:
| STEP | ACTION |
| 1 | Log in to your ANZ Transactive - Global mobile app and tap Settings from the menu |
| 2 | Tap Security |
| 3 | Enable Biometrics and tap OK from the pop-up window |
| 4 | Enter your password.
RESULT: The next time you log into the app, you will log in using your biometrics instead of your User ID and Password.
|
How to Disable Biometric Credentials
To disable Biometric Credentials on your ANZ Transactive - Global mobile app, follow the steps below:
| STEP | ACTION |
| 1 | Log in to your ANZ Transactive - Global mobile app and tap Settings from the menu |
| 2 | Tap Security |
| 3 | Disable Face ID and then tap OK from the pop-up window |
| 4 | Enter your password.
RESULT: The next time you log into the app, you will log in using your User ID and Password instead of your biometrics.
|
How to enable/disable ANZ Digital Key in Settings
ANZ Digital Key allows you to approve payments, direct debits, trade transactions and Get Rate on the ANZ Transactive - Global mobile app, minimising the use of a physical token security device. For Transactive Trade users, you can also log into the ANZ Transactive - Global mobile app using ANZ Digital Key.
For more information, please refer to ANZ Digital Key
How to enable ANZ Digital Key
From 14 March 2022, ANZ Digital Key users with the latest ANZ Transactive - Global mobile app will automatically have ANZ Digital Key enabled on their ANZ Transactive - Global mobile app. To check these settings, follow the steps below:
| STEP | ACTION |
| 1 | Log in to your ANZ Transactive - Global mobile app and tap Settings from the menu |
| 2 | Tap Security |
| 3 | Enable ANZ Digital Key
RESULT: Your Two Factor Authentication setting has ANZ Digital Key enabled. You can now approve transactions or Get Rate using your ANZ Digital Key security device. For Transactive Trade users, you can also log into the ANZ Transactive - Global mobile app using your ANZ Digital Key.
|
How to disable ANZ Digital Key
From 14 March 2022, ANZ Digital Key users with the latest ANZ Transactive - Global mobile app will automatically have ANZ Digital Key enabled on their ANZ Transactive - Global mobile app. To disable this setting and revert to Token, follow the steps below:
| STEP | ACTION |
| 1 | Log in to your ANZ Transactive - Global mobile app and tap Settings from the menu |
| 2 | Tap Security |
| 3 | Enable Token
RESULT: Your Two Factor Authentication setting has Token enabled. You can now approve transactions or Get Rate using your Token security device. For Transactive Trade users, you can also log into the ANZ Transactive - Global mobile app using your Token security device.
|
How to change Two-Factor Authentication log in preference in Settings
Users with a registered security device will have Two-Factor Authentication enforced at log in.
Users with both a registered ANZ Digital Key and a Token will have the option to select which security device they use at log in.
How to enable ANZ Digital Key log in
To enable ANZ Digital Key as your preferred log in method, follow the steps below:
| STEP | ACTION |
| 1 | Log in to your ANZ Transactive - Global mobile app and tap Settings from the menu |
| 2 | Tap Security |
| 3 | Enable ANZ Digital Key |
| 4 | Enter your Transactive password and click Submit |
| 5 |
RESULT: The next time you log into the app, you will be prompted to log in with your ANZ Digital Key.
|
How to enable Token log in
To enable your physical Token device as your preferred log in method, follow the steps below:
| STEP | ACTION |
| 1 | Log in to your ANZ Transactive - Global mobile app and tap Settings from the menu |
| 2 | Tap Security |
| 3 | Enable Token |
| 4 | Enter your Transactive password and click Submit |
| 5 |
RESULT: The next time you log into the app, you will be prompted to log in with your Token.
|
How to temporarily use your alternate security device upon log in
If you have both an ANZ Digital Key and Token registered, you have the option to alternate the security device used for log in.
Please note: this will only be applicable for the current log in. Your next log in will revert to the security device nominated in Settings. Users with only one registered security device will not be given the option to alternate security devices for log in.
How to switch to ANZ Digital Key on log in screen
If you have Token as your designated log in method, but would like to temporarily use ANZ Digital Key, follow the steps below:
| STEP | ACTION |
| 1 | Tap Verify with ANZ Digital Key from the log in screen |
| 2 |
RESULT: Your log in screen will refresh to ANZ Digital Key login
|
How to switch to Token on log in screen
If you have ANZ Digital Key as your designated log in method, but would like to temporarily use Token, follow the steps below:
| STEP | ACTION |
| 1 | Tap Verify with security device from the log in screen |
| 2 |
RESULT: Your log in screen will refresh to Token log in
|
*App Store is a service mark of Apple Inc.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.