Mobile FAQs – ANZ Digital Services Help

Can I use ANZ Digital Key on the ANZ Transactive Mobile app?

Yes.

Do I need special permissions to use the app?

No, if you have access to any of the features available in ANZ Transactive - Global in your web browser, you will be able to download and use the mobile app.

Which jurisdictions is the app available?

JURISDICTION	APPLE APP STORE	GOOGLE PLAY STORE
Australia	Yes	Yes
Fiji	Yes	Yes
Laos	Yes	Yes
New Zealand	Yes	Yes
Papua New Guinea	Yes	Yes
Singapore	Yes	Yes
Solomon Islands	Yes	Yes
United Kingdom	Yes	Yes
United States of America	Yes	Yes
Vanuatu	Yes	No

Can I approve multiple payments, direct debits and/or trade transactions at once on the mobile app?

Yes, you can select multiple payments, direct debits and/or trade instruments from the Approvals list and then approve them together.

Will the app be compatible with my device?

The ANZ Transactive – Global Mobile app is compatible with:

iPhone® mobile devices running iOS version 9 or later
Android mobile devices running version 6.0 (Lollipop) or later

For more information, please refer to System Requirements

How many accounts can I view on the app?

Currently, the app supports up to 500 accounts. You can also set your favourite accounts to view the most important accounts to you upon opening the app.

I have too many accounts, can I only see my favourite accounts?

Yes, you can set, order and display your Favourite Accounts when you log in by using the "Reorder Accounts" button on the top right corner of the Accounts screen.

Can I have more than one person’s biometric credentials stored on my mobile device?

We strongly recommend only saving your credentials on any device you register for ANZ Transactive – Global Mobile, as your credentials can be used to access and transact on ANZ Transactive – Global Mobile.

What security device will be enabled on my mobile app?

The Two-Factor Authentication section in Settings > Security details what type of security device the mobile app is expecting.

When you logon to the mobile app, the settings in Two-Factor Authentication may change based on the types of security devices you have activated:

If you have activated ANZ Digital Key, then ANZ Digital Key will be enabled
If you have activated your token but you have not activated ANZ Digital Key, then Token will be enabled
If you do not have an activated token or ANZ Digital Key, then neither ANZ Digital Key or Token will be enabled

If you change the setting from ANZ Digital Key to Token, then the mobile app will expect a token for Two-Factor Authentication activities the next time you login.

I am being asked to approve a payment using ANZ Digital Key but would prefer to use my token. How can I change this setting?

Go to Settings > Security and enable Token in the Two-Factor Authentication section. The next time you login, the app will ask for your token One-Time-Password when approving a payment.