ANZ Digital Key – ANZ Digital Services Help

Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies, excl. Cook Islands, Kiribati, Malaysia and Timor-Leste. Full details are available in Features by Geography.

ANZ Digital Key is a security device in the form of an App to be installed on your phone that enables you to logon and authenticate ANZ Digital Channel activities and transactions using Face ID, Fingerprint or PIN on your mobile device. Using ANZ Digital Key as a digital token replaces the need to carry a physical security device.

To receive the best experience using the ANZ Digital Key app, please ensure you always have the latest version of the app installed on your device.

Please read the ANZ Digital Key FAQs article for additional information and follow the below instructions for how to use ANZ Digital Key.

How to download ANZ Digital Key

Please refer to the ANZ Digital Key FAQ for a list of countries/regions where ANZ Digital Key is available to download from the App Store* or Google Play# .

To download ANZ Digital Key, please follow the steps below:

STEP	ACTION
1	Search for ‘ANZ Digital Key’ and follow the steps to download ANZ Digital Key onto your mobile device
2	Once the download is complete, you must visit the applicable ANZ Digital Channel log on page on your computer and have your phone with you in order to commence the activation process.

For an optimal experience, it is recommended that you allow Notifications when prompted upon opening the app for the first time. If you do not allow Notifications, you will have to scan a QR Code each time you logon and when you approve payments or direct debits.

* App Store is a service mark of Apple Inc.
# Google Play and Google Play logo are trademarks of Google Inc.

How to activate ANZ Digital Key

Before activating ANZ Digital Key, please ensure that:

ANZ Digital Key has been installed on your mobile device
ANZ Digital Key has been provisioned to your ANZ Transactive user profile. If you receive the error message: “The log on method you have selected is not available to you at this time.” when selecting ANZ Digital Key from the Log On Method screen, please contact the ANZ Customer Service Centre for assistance.

Follow the steps below to complete the one-time activation process:

STEP	ACTION
1	Click ANZ Digital Key Activation on the Log On Method screen: If you are logging into ANZ FX Online: Log in with your User ID and Password In the pop-up window, click Activate Now - go to step 5
2	Enter your password in the Verify Password screen and click Activate RESULT: The Start Activation screen will be displayed.
3	Read and tick the declaration checkbox in the ANZ Digital Key Terms and Conditions and click Start. For an optimal experience, ensure your device has the following settings for the ANZ Digital Key app before selecting Start: Notification settings are turned on Camera is allowed RESULT: An SMS message containing the activation code will be sent to your registered mobile number and the Enter Activation Code and Scan QR Code screen is displayed on your laptop or desktop computer.
4	Open ANZ Digital Key on your mobile device. If prompted, tap Allow allowing ANZ Digital Key to send Notifications to your phone. If you do not allow Notifications, you will have to scan a QR Code each time you logon and when you approve payments or direct debits. For a better user experience, it is recommended that you enable Notifications.
5	Tap Activate Now.
6	Tap Continue and enter the activation code received via SMS or email.
7	If prompted, tap OK to allow ANZ Digital Key to access the camera on your device and scan the QR Code displayed on the activation page. If you are experiencing difficulties scanning the QR Code, please: ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down) try moving your device closer or further away from your screen adjust the brightness of your camera
8	Set a 6-digit PIN and confirm it by re-entering the PIN.
9	If your mobile device has Face ID or Fingerprint ID functionality, indicate whether you would like to use the existing registered Face ID or Fingerprint IDs stored on your device to access ANZ Digital Key.
10	Tap OK to complete the activation process and return to the ANZ Digital Key Activation page. RESULT: A message will be displayed confirming that your activation has been successfully completed and a confirmation email will be sent to your registered email address to confirm your activation. The email will be sent from ANZ and may take a couple of minutes to be received.
11	Click Return to Log On Page on the ANZ Digital Key Activation page.

How to activate an additional user profile on ANZ Digital Key

Before activating ANZ Digital Key, please ensure that:

ANZ Digital Key has been provisioned to your ANZ Transactive user profile. If you receive the error message: “The log on method you have selected is not available to you at this time.” when selecting ANZ Digital Key from the Log On Method screen, please contact the ANZ Customer Service Centre for assistance.

Follow the steps below to complete the activation process for an additional user profile:

STEP	ACTION
1	Click ANZ Digital Key Activation on the Log On Method screen: If you are logging into ANZ FX Online: Log in with your User ID and Password In the pop-up window, click Activate Now - go to step 4
2	Enter your password in the Verify Password screen and click Activate RESULT: The Start Activation screen will be displayed.
3	Click on the hyperlink to anz.com. This will take you to Business fees, taxes and terms page on anz.com. If you are: - in Australia, read the ANZ Digital Key Terms and Conditions and License Agreement (Australian Edition); or - located outside of Australia, read the ANZ Digital Key Terms and Conditions and License Agreement, return to the Start Activation screen and if you agree to the relevant terms and conditions, select the checkbox and click Start. RESULT: An SMS message containing the activation code will be sent to your registered mobile number.
4	Tap Menu > New Profile.
5	Tap Continue and enter the activation code received via SMS or email.
6	Enter your activation code and scan QR Code.
7	Enter your PIN or continue with Biometric authentication.
8	Tap OK to complete the new profile activation process and return to the ANZ Digital Key Log In page. RESULT: A message will be displayed confirming that your new profile activation has been successful and a confirmation email will be sent to your registered email address. The email will be sent from ANZ and may take a couple of minutes to be received.
9	Click Return to Log On Page on the ANZ Digital Key Activation page.

How to switch user profiles on ANZ Digital Key

To change profiles in ANZ Digital Key, follow the steps below:

STEP	ACTION
1	Open ANZ Digital Key on your mobile device. Option 1: Tap the Switch Profile icon from the top banner Tap the User Profile Tap Continue Option 2: Tap Menu > Switch Profile Tap the User Profile Tap Continue

How to login using ANZ Digital Key

STEP

ACTION

Go to the ANZ Transactive - Global User Log On page: https://transactive.online.anz.com/

Enter your User ID and click Submit.

Click the ANZ Digital Key tab from the log on method screen, enter your existing ANZ Transactive - Global Password and click Log On.

The next step varies based upon whether you enabled Push Notifications when you activated ANZ Digital Key:

STEP	ACTION
1	The Action Required to Complete Log On pop-up window is displayed and a push notification will be sent your registered mobile number.
2	Tap on the push notification received on your mobile device to open the ANZ Digital Key app, then tap OK in the Info pop-up window. If multiple profiles are activated, ANZ Digital Key App will prompt you to switch profiles to action the new request.
3	Tap Log On and authenticate access by entering your PIN, Face ID or Fingerprint ID as setup during the activation process. RESULT: ANZ Digital Key will validate the PIN you enter or your Fingerprint or Face ID.
4	Review the logon attempt details and tap Accept. RESULT: The logon request will be processed and completed. Close the app on your mobile device and return to your desktop or laptop computer to access your ANZ Digital Channel.

STEP	ACTION
1	The Complete Log On Using a QR Code pop-up window is displayed.
2	Open the ANZ Digital Key app on your mobile device.
3	Tap Log On and authenticate access by entering your PIN, Face ID or Fingerprint ID as setup during the activation process. RESULT: ANZ Digital Key will validate the PIN you enter or your Fingerprint or Face ID.
4	Tap Scan QR Code on the screen (your mobile device will switch to camera mode) and use the camera to scan the request approval QR code that is displayed on your desktop or laptop computer screen. RESULT: ANZ Digital Key will retrieve the logon attempt details.
5	Review the logon attempt details and tap Accept. RESULT: The logon request will be processed and completed. Close the app on your mobile device and return to your desktop or laptop computer to access your ANZ Digital Channel.

How to use ANZ Digital Key to approve payments

Payments only need ANZ Digital Key authentication for the final approval (excluding Asia & Pacific Payments). It is a requirement that security device approvers must have Know Your Customer (KYC) information registered with ANZ to approve payments. For more information, please refer to Digital Services Security Features.
To approve payments, please ensure:

You are logged into ANZ Transactive - Global on your computer as ANZ Digital Key is currently not available on the ANZ Transactive - Global mobile app
You have access to your mobile phone

To approve a payment using ANZ Digital Key, follow the steps below:

STEP

ACTION

Log into ANZ Transactive - Global on your computer

Go to the Payments > Current Payments screen

Click View > Payments For My Approval from the Control Bar to view all payments Pending Approval. If required, you can further refine the payments on screen by using Filter or Sort:

Use Filter on the Control Bar. Enter criteria into one or more text boxes that are under each column heading to display matching records.
Sort columns by clicking on the column heading. The column will reorder in ascending order. Click again to order in descending order.

Use one of the following methods to display the Approve Selected Payments pop-up window:

Method 1: Right-click on the payment(s) and click Approve on the Context Menu
Method 2: Select the payment(s) and click Actions > Approve on the Control Bar
Method 3: Click on the payment in the list to display the Payment Details screen and then click Approve on the Control Bar

RESULT: The We have sent a notification to your activated device or Complete Approval Using a QR Code pop-up window is displayed:

Follow the instructions below for your preferred approval method:

Approve via a Push Notification

Follow the steps below to approve a request using a push notification and the ANZ Digital Key app on your mobile device.

STEP	ACTION
1	Tap on the ANZ Digital Key notification on your mobile device to launch the ANZ Digital Key app
2	Tap Log On and authenticate access by entering your PIN, Face ID or Fingerprint ID RESULT: Details of request requiring approvals will be displayed.
3	Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request, or Decline to decline the request. RESULT: The request will be processed and completed. Close the app as no further action is required.

Approve via a QR Code

If you did not enable Notifications when you activated ANZ Digital Key, follow the steps below to approve payments via ANZ Digital Key:

STEP

ACTION

Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID

Tap Scan QR Code on the screen

RESULT: ANZ Digital Key will switch to camera mode. Use the camera to scan the request approval QR Code from your desktop or laptop computer.

If you are experiencing difficulties scanning the QR Code, please:

ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down)
try moving your device closer or further away from your screen
adjust the brightness of your camera

Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request, or Decline to decline the request.

RESULT: The request will be processed and completed. Close the app as no further action is required.

How to use ANZ Digital Key to approve direct debits

Direct debits only need ANZ Digital Key authentication for the final approval. It is a requirement that security device approvers must have Know Your Customer (KYC) information registered with ANZ to approve direct debits. For more information, please refer to Digital Services Security Features.
To approve direct debits, please ensure:

You are logged into ANZ Transactive - Global on your computer as ANZ Digital Key is currently not available on the ANZ Transactive - Global mobile app
You have access to your mobile phone

To approve direct debits using ANZ Digital Key, follow the steps below:

STEP

ACTION

Log into ANZ Transactive - Global on your computer

Go to the Receivables > Current Direct Debits screen

Click View > Direct Debits For My Approval from the Control Bar to view all direct debits Pending Approval. If required, you can further refine the direct debits on screen by using Filter or Sort:

Use Filter on the Control Bar. Enter criteria into one or more text boxes that are under each column heading to display matching records.
Sort columns by clicking on the column heading. The column will reorder in ascending order. Click again to order in descending order.

Use one of the following methods to display the Approve Selected Direct Debit pop-up window:

Method 1: Right-click on the direct debit(s) and click Approve on the Context Menu
Method 2: Select the direct debit(s) and click Actions > Approve on the Control Bar
Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Approve on the Control Bar

RESULT: The We have sent a notification to your activated device or Complete Approval Using a QR Code pop-up window is displayed.

Follow the instructions below for your preferred approval method:

Approve via a Push Notification

If you enabled Notifications when you activated ANZ Digital Key, you will receive push notification messages whenever you have a request to be approved. To approve direct debits via ANZ Digital Key, follow the steps below:

STEP	ACTION
1	Tap on the push notification on your mobile device, which will launch the ANZ Digital Key app
2	Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID RESULT: Details of request requiring approvals will be displayed.
3	Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request, or Decline to decline the request. RESULT: The request will be processed and completed. Close the app as no further action is required.

Approve via a QR Code

If you did not enable Notifications when you activated ANZ Digital Key, follow the steps below to approve direct debits via ANZ Digital Key:

STEP	ACTION
1	Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID
2	Tap on Scan QR Code on the screen RESULT: ANZ Digital Key will switch to camera mode. Use the camera to scan the request approval QR Code. If you are experiencing difficulties scanning the QR Code, please: ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down) try moving your device closer or further away from your screen adjust the brightness on your camera
3	Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request, or Decline to decline the request. RESULT: The request will be processed and completed. Close the app as no further action is required.

How to use ANZ Digital Key to approve Trade transactions

To approve trade transactions, please ensure:

You are logged into ANZ Transactive - Global on your computer as ANZ Digital Key is currently not available on the ANZ Transactive - Global mobile app
You have access to your mobile phone

To approve a trade transaction using ANZ Digital Key, follow the steps below:

STEP

ACTION

Log into ANZ Transactive - Global on your computer

Go to the Trade Finance > Pending Approval screen

Click View > Transactions for My Approval from the Control Bar to view all transactions Pending Approval.

Use one of the following methods to display the Approve Selected Transaction pop-up window:

Method 1: Right-click on the transaction(s) and click Approve on the Context Menu
Method 2: Select the transaction(s) and click Actions > Approve on the Control Bar
Method 3: Click on the transaction in the list to display the Instrument Details screen and then click Approve on the Control Bar

RESULT: The We have sent a notification to your activated device or Complete Approval Using a QR Code pop-up window is displayed:

Follow the instructions below for your preferred approval method:

Approve via a Push Notification

Follow the steps below to approve a request using a push notification and the ANZ Digital Key app on your mobile device.

STEP	ACTION
1	Tap on the ANZ Digital Key notification on your mobile device to launch the ANZ Digital Key app
2	Tap Log On and authenticate access by entering your PIN, Face ID or Fingerprint ID RESULT: Details of request requiring approvals will be displayed.
3	Review the pending request details shown in ANZ Digital Key and tap to Accept or Decline the request. RESULT: The request will be processed and completed. Close the app as no further action is required.

Approve via a QR Code

If you did not enable Notifications when you activated ANZ Digital Key, follow the steps below to approve trade transactions via ANZ Digital Key:

STEP	ACTION
1	Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID
2	Tap Scan QR Code on the screen RESULT: ANZ Digital Key will switch to camera mode. Use the camera to scan the request approval QR Code from your desktop or laptop computer. If you are experiencing difficulties scanning the QR Code, please: ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down) try moving your device closer or further away from your screen adjust the brightness of your camera
3	Review the pending request details shown in ANZ Digital Key and tap to Accept or Decline the request. RESULT: The request will be processed and completed. Close the app as no further action is required.

How to reset ANZ Digital Key

ANZ Digital Key should be reset in the following scenarios:

You would like to change your PIN
You have forgotten your PIN
You have locked your PIN by entering it incorrectly five times
You have changed the Fingerprint or Face ID settings on your mobile device after having previously activated ANZ Digital Key
You would like to change between Notification and QR Code mode (only applicable for Apple phones)

To reset ANZ Digital Key, follow the steps below:

STEP	ACTION
1	Tap Menu on the ANZ Digital Key app
2	Tap Reset RESULT: A message is displayed advising that by resetting the app, you will also need to re-activate ANZ Digital Key.
3	Tap Yes
4	Complete the re-activation process outlined in the How to Activate ANZ Digital Key section. For multi-profile users, complete the re-activation process outlined in the How to activate an additional user profile on ANZ Digital Key.

For using ANZ Digital Key, using ANZ Digital Key on the Transactive Global mobile app and troubleshooting, please refer to ANZ Digital Key FAQs.