Please refer to ANZ Digital Key for instructional information on how to use ANZ Digital Key.
Please note that this functionality will be available to you in the coming months.
USING ANZ DIGITAL KEY
What mobile devices are compatible with ANZ Digital Key ?
ANZ Digital Key is compatible with:
Apple iPhone running iOS version 11 or later
Smartphones running Android version 6.0 (Marshmallow) or later
Earlier versions and other device types are not supported by ANZ
ANZ Digital Key cannot be used on mobile devices that do not have a camera or have been jailbroken (i.e. modified to remove restrictions imposed by the manufacturer or operator, allowing the installation of unauthorised software)
Does ANZ Digital Key require an internet connection?
Yes, you will require an active internet connection to access and use ANZ Digital Key. In downloading and using ANZ Digital Key, you may be subject to charges as stipulated by your mobile telecommunications provider. In turn, you are responsible for charges incurred for data usage in relation to ANZ Digital Key.
Can I use ANZ Digital Key if I already have an ANZ security device, i.e a token?
Yes, you can have ANZ Digital Key and a token provisioned to your profile, however you must perform approvals with the same method that you used to log on.
How do I know whether ANZ Digital Key is setup to receive Push Notifications or to use a QR code?
Tap About from the menu in the ANZ Digital Key app to check whether your ANZ Digital Key is setup to receive Push Notifications or use a QR code.
If Notifications are enabled for ANZ Digital Key, the mode will show as ‘Push Notifications | QR Code', and you will able to login and approve transactions using push notifications or a QR Code.
If the mode shown is ‘QR Code’, you can only login and approve transactions using a QR code.
I would prefer to use Push Notifications rather than a QR code. How do I change this setting?
To change to Push Notifications, follow the steps below:
STEP
ACTION
1
Ensure that Notifications for ANZ Digital Key are enabled on your device settings:
Example screen to Allow Notifications on iPhone
Example screen Allow Notifications on Android
2
Tap Reset from the menu in the ANZ Digital Key app
Can I use ANZ Digital Key to approve transactions via the ANZ Transactive - Global mobile app?
The ANZ Transactive - Global mobile app does not currently support ANZ Digital Key. Therefore, you will be required to use a physical security token to digitally sign (approve) transactions using the ANZ Transactive – Global mobile app.
Can I approve multiple requests at the same time using ANZ Digital Key?
For ANZ Transactive – Global: Yes, ANZ Digital Key can be used to approve one or multiple payments/direct debits at a time
For ANZ FX Online: No, ANZ Digital Key can only be used to approve one beneficiary at a time. If you need to approve multiple beneficiaries, please complete approval for the first beneficiary before initiating approval for any others.
My mobile device does not have a camera. Can I use ANZ Digital Key?
If your mobile device does not have a camera, you will not be able to use ANZ Digital Key as you need to scan a QR Code at the time of activating ADK on your device.
Can I use use ANZ Digital Key on multiple mobile devices?
No, you can only activate ANZ Digital Key on one mobile device at any time. If you activate ANZ Digital Key on a new mobile device, it will no longer be usable on the previously registered mobile device.
What type of security application is ANZ Digital Key?
ANZ Digital Key uses two-factor authentication, which is an extra layer of security that requires something you know (e.g. your username and password) and something you physically have (e.g. your mobile phone). Requiring both something you know plus something you have makes it harder for potential intruders to gain access and steal your personal data or identity.
What do I need to know about using Face ID or Fingerprint with ANZ Digital Key?
If you use Face ID or Fingerprint with ANZ Digital Key, you must ensure that your biometrics (e.g. face print or Fingerprint) are the only biometrics stored on your mobile device.
If another person has their biometrics stored on your mobile device, they will be able to authenticate banking actions using ANZ Digital Key. These actions will then be treated as having been authenticated by you. Please see the ANZ Digital Key Terms and Conditions for more information.
What can I do to protect my mobile device?
ANZ recommends that you apply a screen lock (e.g. PIN lock, Face ID or Fingerprint) to access your mobile device, without disclosing your password/PIN to anyone.
We also recommend you take precautions against malware and viruses on your mobile device. There are a number of security apps available to keep your device and details secure.
Is my banking information stored on my mobile device?
No banking or transaction information is stored on your mobile device. Details about a payment or direct debit requiring approval will be displayed only when you are logged onto ANZ Digital Key to approve the request.
Does ANZ store or have access to contacts stored on my mobile device?
No, ANZ Digital Key does not have the ability to integrate with contact information stored on your mobile device and therefore cannot access or store your mobile device’s contacts.
Can any other ANZ Digital Key users access their ANZ Digital Key on my mobile device?
No, each set of user credentials is uniquely registered to a single mobile device which has ANZ Digital Key installed and activated.
How often will I be required to change my ANZ Digital Key PIN?
ANZ will not require you to change your ANZ Digital Key PIN. However, ANZ recommends you change your PIN periodically to minimise the risk of unauthorised access. To change the PIN, you will need to Reset and Reactivate ANZ Digital Key.
What do I do if I have lost my mobile device or my mobile device has been stolen?
Please contact the ANZ Customer Service Centre immediately to have ANZ Digital Key deactivated on your missing mobile device.
TROUBLESHOOTING
I never received the ANZ Digital Key activation code by SMS.
If you did not receive the activation code by SMS during the activation process, click Generate New Code on your computer screen to send a new code to your registered mobile number.
If you still do not receive the activation code, please contact the ANZ Customer Service Centre to check that the mobile phone number ANZ has registered against your profile is correct.
I have locked ANZ Digital Key.
After five invalid PIN attempts, ANZ Digital Key will become locked. You will need to reset and reactivate ANZ Digital Key by tapping Reset from the menu in ANZ Digital Key.
I cannot use the PIN of my choice.
Ensure that your PIN does not consist solely of sequential or repeating numbers (i.e. 123456, 654321 or 111111). If these are entered, you cannot proceed until a valid PIN is entered.
I am unable to scan my QR code.
If you are experiencing difficulties scanning the QR Code, please:
Ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down)
Try moving your device closer or further away from your screen
I received the push notification on my mobile device but I didn’t tap on it.
If you received the push notification but deleted it or did not tap on it, resubmit the request for approval in ANZ Transactive - Global to ensure you are notified that it requires actioning.
Why is ANZ Digital Key not working on my new mobile device?
Please delete ANZ Digital Key from the previous mobile device on which it was installed. You will need to download ANZ Digital Key from the App Store or Google Play on your new mobile device and click ANZ Digital Key Activation from the ANZ Transactive – Global log on page.