Please refer to ANZ Digital Key for instructional information on how to use ANZ Digital Key.
USING ANZ DIGITAL KEY
What mobile devices are compatible with ANZ Digital Key?
ANZ Digital Key is compatible with:
- Apple iPhone running iOS version 13 or later
- Smartphones running Android version 9.0 (Pie) or later
- Earlier versions and other device types are not supported by ANZ
- ANZ Digital Key cannot be used on mobile devices that do not have a camera or have been jailbroken (i.e. modified to remove restrictions imposed by the manufacturer or operator, allowing the installation of unauthorised software)
Which jurisdictions is ANZ Digital Key available?
| JURISDICTION | APPLE APP STORE | GOOGLE PLAY STORE |
| Australia | Yes | Yes |
| Canada | Yes | Yes |
| China | Yes | No |
| Cook Islands | No | No |
| Fiji | Yes | Yes |
| Germany | Yes | Yes |
| Hong Kong | Yes | Yes |
| India | Yes | Yes |
| Indonesia | Yes | Yes |
| Ireland | Yes | Yes |
| Japan | Yes | Yes |
| Kiribati | No | No |
| Lao, People'S Democratic Republic | Yes | Yes |
| Malaysia | No | No |
| Myanmar | Yes | Yes |
| Netherlands | Yes | Yes |
| New Zealand | Yes | Yes |
| Papua New Guinea | Yes | Yes |
| Philippines | Yes | Yes |
| Samoa | No | Yes |
| Singapore | Yes | Yes |
| Solomon Islands | Yes | Yes |
| South Africa | Yes | Yes |
| Spain | Yes | Yes |
| Sweden | Yes | Yes |
| Switzerland | Yes | Yes |
| Taiwan | Yes | Yes |
| Thailand | Yes | Yes |
| Timor-Leste | No | No |
| Tonga | Yes | Yes |
| United Arab Emirates | Yes | Yes |
| United Kingdom | Yes | Yes |
| United States of America | Yes | Yes |
| Vanuatu | Yes | Yes |
| Vietnam | Yes | Yes |
Does ANZ Digital Key require an internet connection?
Yes, you will require an active internet connection to access and use ANZ Digital Key. In downloading and using ANZ Digital Key, you may be subject to charges as stipulated by your mobile telecommunications provider. In turn, you are responsible for charges incurred for data usage in relation to ANZ Digital Key.
Can I use ANZ Digital Key if I already have an ANZ security device, i.e. a token?
Yes, you can have ANZ Digital Key and a token provisioned to your profile, however, you must perform approvals with the same method that you used to log on.
How do I know whether ANZ Digital Key is setup to receive Push Notifications or to use a QR code?
Tap About from the menu in the ANZ Digital Key app to check whether your ANZ Digital Key is setup to receive Push Notifications or use a QR code.
If Notifications are enabled for ANZ Digital Key, the mode will show as ‘Push Notifications | QR Code', and you will be able to login and approve transactions using push notifications or a QR Code.
If the mode shown is ‘QR Code’, you can only login and approve transactions using a QR code.I would prefer to use Push Notifications rather than a QR code. How do I change this setting?
To change to Push Notifications, follow the steps below:
| STEP | ACTION | ||
|---|---|---|---|
| 1 | Ensure that Notifications for ANZ Digital Key are enabled on your device settings:
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| 2 | Tap Reset from the menu in the ANZ Digital Key app | ||
| 3 | Complete the re-activation process outlined in the How to Activate ANZ Digital Key section. For multi-profile users, complete the re-activation process outlined in the How to activate an additional user profile on ANZ Digital Key. |
Can I approve multiple requests at the same time using ANZ Digital Key?
- For ANZ Transactive – Global: Yes, ANZ Digital Key can be used to approve one or multiple payments/direct debits at a time
- For ANZ FX Online: No, ANZ Digital Key can only be used to approve one beneficiary at a time. If you need to approve multiple beneficiaries, please complete approval for the first beneficiary before initiating approval for any others.
My mobile device does not have a camera. Can I use ANZ Digital Key?
If your mobile device does not have a camera, you will not be able to use ANZ Digital Key as you need to scan a QR Code at the time of activating ADK on your device.
Can I use ANZ Digital Key on multiple mobile devices?
No, you can only activate ANZ Digital Key on one mobile device at any time. If you activate ANZ Digital Key on a new mobile device, it will no longer be usable on the previously registered mobile device.
Can I set up two User IDs on the one ANZ Digital Key app?
Yes, you can set up multiple user profiles on ANZ Digital Key.
For more information, refer to How to activate an additional user profile on ANZ Digital Key
ANZ DIGITAL KEY IN THE ANZ TRANSACTIVE MOBILE APP
Is ANZ Digital Key built into the ANZ Transactive mobile app?
No, ANZ Digital Key is a separate app downloaded to your mobile device but is integrated into the Two-Factor-Authentication (2FA) workflow in the mobile app.
How can I switch between using ANZ Digital Key and a token on the ANZ Transactive mobile app?
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In the ANZ Transactive mobile app, go to Settings > Security and change your preference to either ANZ Digital Key or Token under the Two Factor Authentication section. Note that you can only use ANZ Digital Key if you have activated ANZ Digital Key on your mobile device. |
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SECURITY
For information about banking safely online, please visit https://www.anz.com/corporate/online-security/.
What type of security application is ANZ Digital Key?
ANZ Digital Key uses two-factor authentication (2FA), which is an extra layer of security that requires something you know (e.g. your username and password) and something you physically have (e.g. your mobile phone). Requiring both something you know plus something you have makes it harder for potential intruders to gain access and steal your personal data or identity.
What do I need to know about using Face ID or Fingerprint with ANZ Digital Key?
- If you use Face ID or Fingerprint with ANZ Digital Key, you must ensure that your biometrics (e.g. face print or Fingerprint) are the only biometrics stored on your mobile device.
- If another person has their biometrics stored on your mobile device, they will be able to authenticate banking actions using ANZ Digital Key. These actions will then be treated as having been authenticated by you. Please see the ANZ Digital Key Terms and Conditions for more information.
What can I do to protect my mobile device?
ANZ recommends that you apply a screen lock (e.g. PIN lock, Face ID or Fingerprint) to access your mobile device, without disclosing your password/PIN to anyone.
We also recommend you take precautions against malware and viruses on your mobile device. There are a number of security apps available to keep your device and details secure.
Is my banking information stored on my mobile device?
No banking or transaction information is stored on your mobile device. Details about payment or direct debit requiring approval will be displayed only when you are logged onto ANZ Digital Key to approve the request.
Does ANZ store or have access to contacts stored on my mobile device?
No, ANZ Digital Key does not have the ability to integrate with contact information stored on your mobile device and therefore cannot access or store your mobile device’s contacts.
Can any other ANZ Digital Key users access their ANZ Digital Key on my mobile device?
No, each set of user credentials is uniquely registered to a single mobile device that has ANZ Digital Key installed and activated.
How often will I be required to change my ANZ Digital Key PIN?
ANZ will not require you to change your ANZ Digital Key PIN. However, ANZ recommends you change your PIN periodically to minimise the risk of unauthorised access. To change the PIN, you will need to Reset and Reactivate ANZ Digital Key.
What do I do if I have lost my mobile device or my mobile device has been stolen?
Please contact the ANZ Customer Service Centre immediately to have ANZ Digital Key deactivated on your missing mobile device.
TROUBLESHOOTING
I never received the ANZ Digital Key activation code by SMS.
If you did not receive the activation code by SMS during the activation process, click SMS code or (in the coming weeks) Email code to generate a new activation code to your registered mobile number or email address.
If you still do not receive the activation code, please contact the ANZ Customer Service Centre to check that the mobile phone number ANZ has registered against your profile is correct.
I have locked ANZ Digital Key.
After five invalid PIN attempts, ANZ Digital Key will become locked. You will need to reset and reactivate ANZ Digital Key by tapping Reset from the menu in ANZ Digital Key.
I cannot use the PIN of my choice.
Ensure that your PIN does not consist solely of sequential or repeating numbers (i.e. 123456, 654321 or 111111). If these are entered, you cannot proceed until a valid PIN is entered.
I am unable to scan my QR code.
If you are experiencing difficulties scanning the QR Code, please:
- Ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down)
- Try moving your device closer or further away from your screen
I received the push notification on my mobile device but I didn’t tap on it.
If you received the push notification but deleted it or did not tap on it, resubmit the request for approval in ANZ Transactive - Global to ensure you are notified that it requires action.
Why is ANZ Digital Key not working on my new mobile device?
Please delete ANZ Digital Key from the previous mobile device on which it was installed. You will need to download ANZ Digital Key from the App Store or Google Play on your new mobile device and click ANZ Digital Key Activation from the ANZ Transactive – Global log on page.
I cannot see ANZ Digital Key Push Notifications on my mobile device
If you have enabled Focus mode as part of Apple’s iOS 15 upgrade, ANZ Digital Key notification may be delivered silently to the notification center without any visual alert display prompts. To allow notifications from ANZ Digital Key in Focus mode, please refer to Settings on your mobile device and add ANZ Digital Key to the Allowed Apps for Notifications.
If you have upgraded to Android 13 or higher, your app notifications may have been turned off by default. If you wish to re-enable push notifications for ANZ Digital Key, go to the ANZ Digital Key app, click App info, click Notifications and enable All ANZ Digital Key notifications.