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Manage Payments

Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies who use the Payments menu. For customers in Pacific and Laos, please refer to Asia & Pacific Payments.
Full details are available in Features by Geography.

About managing payments

Eligible users with Payment Management role permissions and account access can approve, copy, delete, edit and view payments from the Payments menu. You can also recall, reject, resubmit, stop and submit payments in a particular payment status.

Manage Payments

Approve Payments
  • You can only approve payments in a Pending Approval status.
  • 2-Factor Authentication is required for the final approver only.
  • You cannot approve a payment that you created unless you have Allow Self Approval entitlements.
  • You will receive an error message if our records show incomplete identity verification information registered in the jurisdiction of the domiciled debit account. Please contact ANZ and arrange to submit additional information. Your selected payment(s) are not approved.
  • Where multiple roles set conflicting approval discretion values for a payment type, the lowest approval discretion value will apply. Please refer to your company administrator to confirm your User Permissions.
  • AU Domestic payments submitted to ANZ for processing between 6pm to 7:30pm Melb/Syd time will incur a Late Lodgement fee.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payments with a Pending Approval status:
  • Click View > Payment for my Approval from the Control Bar, or
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to approve the payment(s):
  • Method 1: Select the payment(s) and click Approve on the Control Bar
  • Method 2: Right-click on the payment and click Approve on the Context Menu
  • Method 3: Select the payment(s) and click Actions > Approve on the Control Bar
  • Method 4: Click on the payment to display the Payment Details screen and then click Approve on the Control Bar
4 Review the payment details from the Approve Selected Payments window.
5 If required, click Approve for payments pending further approvals.
6 If required for final approval, you will need to digitally sign the payment to send to the bank for processing. Use one of the 2-factor authentication methods below:
ANZ Digital Key (ADK)
Use the activated ANZ Digital Key app on your mobile device to approve transactions using one of the following methods.
Approve via Push Notification
STEP ACTION
1 Tap OK on the ANZ Digital Key notification on your mobile device to launch the ANZ Digital Key app.
2 Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID.
3 Review the pending request details shown in ANZ Digital Key, then:
  • Tap Accept to accept the request, or
  • Tap Decline to decline the request.
RESULT: When accepted, the request will be processed and completed. Close the app as no further action is required.
ADK Approval.png
Approve via QR Code
STEP ACTION
1 Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID.
2 Tap Scan QR Code on the screen to switch to camera mode.
3 Scan the request approval QR Code from your desktop or laptop computer. using the camera.
If you are experiencing difficulties scanning the QR Code, please:
  • ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down), or
  • try moving your device closer or further away from your screen, or
  • adjust the brightness of your camera.
4 Review the pending request details shown in ANZ Digital Key, then:
  • Tap Accept to accept the request, or
  • Tap Decline to decline the request.
RESULT: When approved, the request will be processed and completed. Close the app as no further action is required.
QR Code Approval.png
Token
STEP ACTION
1 Generate your authorisation code.
2 Enter your authorisation code.
3 Click Approve.
RESULT:
  • If the payment does not require a dynamic rate, a confirmation message is displayed advising that the payment has been submitted and the payment status changes to Processing.
  • If the payment requires a dynamic rate, the payment status will change to Needs Rate. A user will need to Get Rate before the payment is submitted for processing.
Copy Payments
To reduce the risk of fraud, ANZ recommends you always validate beneficiary details when using the copy payment function.
Depending on the payment status, you can create a copy of the payment from the following menus:
  • Current Payments: Future Dated and Processing status or payments in a Completed, Completed with Error or Bank Rejected status that have been processed in the last 30 calendar days.
  • Past Payments: Completed, Completed with Error and Bank Rejected status.
STEP ACTION
1 Click Payments > Current Payments menu or,
Click Payments > Past Payments menu.
2 Search and select payment(s) to copy:
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to copy the payment(s):
  • Method 1: Right-click on the payment and click Copy on the Context Menu
  • Method 2: Select the payment(s) and click Actions > Copy on the Control Bar
  • Method 3: Click on the payment to display the Payment Details screen and then click Copy on the Control Bar
RESULT: A new payment is created and in a Draft status.
4 Update the payment instruction, then click Review & Submit.
5 Click Submit.
RESULT: Payment has been submitted and pending approval.
Delete Payments
  • You can delete payments in a Draft, Pending Approval, Needs Repair or Approver Rejected status.
  • Payments in a deleted status, cannot be edited, recalled, copied, etc.,
  • Deleted payments will remain in the system for 30 calendar days.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payment(s) to delete.
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to delete the payment(s):
  • Method 1: Right-click on the payment and click Delete on the Context Menu
  • Method 2: Select the payment(s) and click Actions > Delete on the Control Bar
  • Method 3: Click on the payment to display the Payment Details screen and then click Delete on the Control Bar
4 Click OK / Yes from the confirmation pop-up window.
RESULT: Payment has been deleted and will appear with a Deleted status for up to 30 calendar days.
Edit Payments
  • You can edit payments in a Draft, Needs Repair or Approver Rejected status.
  • To edit a payment that has already been submitted for approval and is in a Pending Approval status, you must Recall the payment first.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payment to edit.
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to edit the payment:
  • Method 1: Right-click on the payment and click Edit on the Context Menu
  • Method 2: Select the payment and click Actions > Edit on the Control Bar
  • Method 3: Click on the payment to display the Payment Details screen and then click Edit on the Control Bar
4 Update the payment instruction, then click Review & Submit.
5 Click Submit.
RESULT: Payment has been submitted and pending approval.
Recall Payments
You can recall payments in a Pending Approval or Needs Rate status.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payment(s) to recall.
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to recall the payment(s):
  • Method 1: Right-click on the payment and click Recall on the Context Menu
  • Method 2: Select the payment(s) and click Actions > Recall on the Control Bar
  • Method 3: Click on the payment to display the Payment Details screen and then click Recall on the Control Bar
4 Click OK / Yes from the confirmation pop-up window.
RESULT: Payment has been recalled and will appear with a Draft status. Payment can now be edited and approved.
Reject Instruction
You can reject a beneficiary instruction in a payment in a Pending Approval status.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payments with a Pending Approval status:
  • Click View > Payment for my Approval from the Control Bar, or
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Click on the payment to display the Payment Details screen.
4 Search and select the Beneficiary from the Beneficiary Details section.
5 Click Reject.
6 Enter a reason for rejecting the instruction and click OK / Confirm.
RESULT: Beneficiary instructions has been rejected from the payment, and revised totals are presented on the screen. The payment will appear with an Approver Rejected status. Payment can now be approved, rejected, recalled or deleted.

Reject Instruction.png
Reject Payments
You can reject payments in a Pending Approval status.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payments with a Pending Approval status:
  • Click View > Payment for my Approval from the Control Bar, or
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to reject the payment(s):
  • Method 1: Select the payment(s) and click Reject on the Control Bar
  • Method 2: Right-click on the payment and click Reject on the Context Menu
  • Method 3: Select the payment(s) and click Actions > Reject on the Control Bar
  • Method 4: Click on the payment to display the Payment Details screen and then click Reject on the Control Bar
4 Choose Reason for Rejection then click OK.
If Other is chosen, enter reason then click OK.
RESULT: The payment has been rejected and will appear with an Approver Rejected status. Payment can now be edited and approved.
Resubmit Payments
  • You can resubmit payments that have failed due to insufficient funds and is in an Insufficient Funds status.
  • The payment will not require additional approval, but you will need to be resubmitted the payment prior to the cut-off time on the same value date once there are sufficient funds in the account.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payment(s) to resubmit.
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to resubmit the payment(s):
  • Method 1: Right-click on the payment and click Resubmit on the Context Menu
  • Method 2: Select the payment(s) and click Actions > Resubmit on the Control Bar
  • Method 3: Click on the payment to display the Payment Details screen and then click Resubmit on the Control Bar
4 Click OK / Yes from the confirmation pop-up window.
RESULT: Payment has been resubmitted. Please check the payment status to confirm the payment has been processed successfully.
Stop Payments
You can stop payments in a Future Dated status.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payment(s) to stop.
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3 Use one of the following methods to stop the payment(s):
  • Method 1: Right-click on the payment and click Stop on the Context Menu
  • Method 2: Select the payment(s) and click Actions > Stop on the Control Bar
  • Method 3: Click on the payment to display the Payment Details screen and then click Stop on the Control Bar
4 Click OK / Yes from the confirmation pop-up window.
RESULT: Payment has been stopped and will appear with a Draft status. Payment can now be edited and approved.
Submit Payments
You can submit payments in a Draft, Approver Rejected or Needs Repair status.
STEP ACTION
1 Click Payments > Current Payments menu.
2 Search and select payment(s) to submit.
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Click on the payment to display the Payment Details screen and then click Submit on the Control Bar.

RESULT: Payment has been submitted and pending approval.
View Payments
Depending on the payment status, you can view payment(s) from the following menus:
  • Current Payments: displays a list of payments that have been processed within the last 30 calendar days.
  • Past Payments: displays a list of all your payments that have been processed by ANZ in the last 24 months and are in a Completed, Completed with Error or a Bank Rejected status.
STEP ACTION
1 Click Payments > Current Payments menu or,
Click Payments > Past Payments menu.
2 Search and select payment(s) to view.
3 Click on the payment to view the Payment Details Screen.
4 Click Close to exit out of the Payment Details Screen or choose another option on the Control Bar.

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