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Provide More Information for Service Request

For selected service requests you may be asked for further information to action your request. This is applicable for service requests in a More Information Required status. To provide the information or documentation, follow the steps below.

  • You must have the appropriate permissions to provide more information for the service request
  • You will receive an email each time a service request status changes
STEP ACTION
1 Click Service Requests menu, and then click your preferred sub-menu option to view the screen
2 Search the service requests on screen by using Search or Filter:
  • Click Search on the Control Bar to display the search criteria fields and search by Request Status and select More Information Required.
  • Use Filter on the Control Bar. Enter criteria into request status text boxes that are under each column heading and type More Information Required to display matching records.
RESULT: The service requests that are in a More Information Required status will be displayed
3 Click on the service request in the list 
4 Click Add new comment / attachment at the bottom of the page
5 Enter all required comments and attachments and click Submit
RESULT: The request will be in an In Progress status and is awaiting processing