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Token

Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies.
Full details are available in Features by Geography.
To protect yourself against cybercrime, you must:
  • Protect your Token as you would your credit card
  • Store your Token securely when you have finished your online banking session
  • Not share your Token or PIN with anyone
  • Immediately advise ANZ if your Token is lost or has been stolen
It is a requirement that security device approvers must have Know Your Customer (KYC) information registered with ANZ to approve payments and direct debits. For more information, please refer to Digital Services Security Features.

Black_Security_Device.png

Token is a handheld security device that enables you to logon and authenticate ANZ Digital Channel activities and transactions using a PIN and either e-Signature (SIG) or One Time Password (OTP) on your device.

How to turn on/off your Token
To turn on: Hold down the arrow and then press the lock button.
To turn off: Your token will automatically switch off if you have not pressed any buttons for 20 seconds. Alternatively, you can hold down the arrow button.
How to unblock your Token
Your token will arrive blocked. Follow the instructions from your letter to activate your token. Your token will also become blocked if you enter your PIN incorrectly five times.
  1. Click Unblock Token on the Log On screen
    Unblock Token.png
  2. Enter your Password and click Continue
  3. Enter the 10-digit serial number of the token and click Next
  4. Enter the Unblock Code and click Next
  5. Set a token PIN and click Next
If you require assistance unblocking your token, please contact the ANZ Customer Service Centre.
How to unlock your Token
As a security measure, your token will become locked if you enter your OTP/SIG code incorrectly three times in the digital channel. Please contact the ANZ Customer Service Centre to unlock your token.
How to change the PIN on your Token
You can change your token PIN at any time.
Digipass 276 Token
To change your PIN:
  1. Switch on your token, enter your current 6-digit PIN and then press the arrow button. The token will display CHOOSE.
  2. Hold down 8 for two seconds
  3. Enter your current 6-digit PIN and press the arrow button
  4. Enter your new 6-digit PIN and press the arrow button
  5. Re-enter the new 6-digit PIN and press the arrow button
RESULT: Your PIN has successfully been set when the token displays CHOOSE.
The token will not accept PINs it determines to be weak or unsafe, such as 987654 and 111111. If the token displays NOT SAFE you must enter and re-enter a different 6-digit PIN.
Digipass 270 XPRESS Token
To change your PIN:
  1. Switch on your token, enter your current 6-digit PIN and then press the arrow button. The token will display CHOOSE.
  2. Hold down the arrow button for two seconds
  3. Enter your new 6-digit PIN
  4. Re-enter the new 6-digit PIN
RESULT: Your PIN has successfully been set when the token displays CHOOSE.
The token will not accept PINs it determines to be weak or unsafe, such as 987654 and 111111. If the token displays NOT SAFE you must enter and re-enter a different 6-digit PIN.
How do I order a replacement token?
  • Customers in Australia can request a replacement token by calling 133199 option 3, 3 (replacement charges may apply)
  • Customers in New Zealand can request a replacement token by calling 0800 800 760 option 1 (replacement charges may apply)
How long do I have to activate a token?
You have 30 days to activate a token.
How long does it take to replace a token?
Replacement tokens are normally dispatched by courier the next business day after initiating the request.
How to generate a One Time Password (OTP) on your Token
Digipass 276 Token
  1. Switch on your token, enter your current 6-digit PIN and then press the arrow button. The token will display CHOOSE.
  2. Press 1 to generate a 6-digit OTP
  3. Enter this OTP into the One Time Password field displayed on the ANZ digital channel screen
Digipass 270 XPRESS Token
  1. Switch on your token, enter your current 6-digit PIN. The token will display CHOOSE.
  2. Press 1 to generate a 6-digit OTP
  3. Enter this OTP into the One Time Password field displayed on the ANZ digital channel screen
How to generate a Signature Code (SIG) on your Digipass 270 XPRESS Token
  1. Switch on your token, enter your current 6-digit PIN and then press the arrow button. The token will display CHOOSE.
  2. Press 2 on your token
  3. Enter in the 6-digit value displayed in the Token Entry Field in your ANZ digital channel
  4. Once the token displays enter 2------- press the arrow button
  5. Enter the 7-digital value displayed on your token into the Token Signature Code field in your ANZ digital channel
How to generate a 1-value Signature response code on your Digipass 276 Token
  1. Switch on your token, enter your current 6-digit PIN and then press the arrow button. The token will display CHOOSE.
  2. Press 2 to generate an Online Response Code or 3 to generate an Offline Response Code
  3. Enter the 6-digit value displayed in your ANZ digital channel into the token and press the arrow button
  4. Once the token displays enter 2------- press the arrow button
  5. Enter the 7-digital value displayed on your token into the Response Code field in your ANZ digital channel
How to generate a 3-value Signature response code on your Digipass 276 Token
  1. Switch on your token, enter your current 6-digit PIN and then press the arrow button. The token will display CHOOSE.
  2. Press 2 to generate an Online Response Code
  3. Enter the 6-digit value displayed in your ANZ digital channel into the token and press the arrow button. 
  4. Enter the second value into the token and press the arrow button
  5. Enter the third value into the token and press the arrow button
  6. Enter the 7-digital value displayed on your token into the Response Code field in your ANZ digital channel
Messages you may see on your Token
MESSAGE What does this mean? What do I do?
LOCK PIN 1234567 Your token is blocked and cannot be used without being unblocked. Unblock your token by clicking on the Unblock Token link on your ANZ digital channel logon page and following the on-screen instructions.
LOCK PIN ------- Your token is blocked and cannot be used without being unblocked. Press the arrow button and enter the 8-digit activation code provided to you via
SMS or by an ANZ Customer Service Centre representative.
NEW PIN ------ The correct 8-digit activation code has been entered successfully and you must now enter a new PIN. Enter a 6-digit number you wish to use as your new PIN each time you turn on your token.
PIN CONF ------ The new PIN you entered needs to be confirmed. Re-enter the same 6-digit number you just entered.
NEW PIN CONF You have successfully set your PIN. Select the function you wish to perform with the token by pressing either 1, 2 or 3.
PIN ------ Your token is unblocked and
requires your PIN to be entered.		 Enter the 6-digit PIN you have previously set.
NEW PIN NOT SAFE The PIN you have attempted
to set is not secure.		 The PIN you set must be 6-digits, and cannot consist solely of sequential or repeating numbers (e.g., 987654 or 111111).
Please enter a different PIN that does not have these characteristics.
PIN FAIL 1 Your PIN has been entered incorrectly. Re-enter your PIN. Be aware that if you enter your PIN incorrectly five times, your token will become blocked.
CHOOSE Your PIN has been successfully entered. Select the function you wish to perform with the token by pressing either 1, 2, or 3.
123456 A 6-digit number displayed on the token is a One Time Password (OTP). Enter the 6-digit code into your ANZ digital channel to log on or to complete a transaction.
1------ The token is expecting you to enter a code required to generate a transaction signature. Enter the 6-digit value displayed in the ANZ digital channel Token Entry Field into the token and press the arrow button.
2------ You can now proceed to generate the transaction signature. Press the arrow button.
1234567 A 7-digit transaction signature is displayed on your token. Type the 7-digit code into the Token Signature Code field in your ANZ digital channel.
BATT 5 Your token has low battery
life remaining.		 Depending on the frequency of use, your token battery will last up to five years. As the battery life diminishes, the on-screen value will drop from 5 to 0. When the battery life is low, the token will continue functioning before it becomes completely exhausted.
We recommend contacting the ANZ Customer Service Centre as soon as you see the low battery warning to ensure you receive a new token or arrange for ANZ Digital Key.
BATT 0 Your token battery life has
completely diminished.		 Contact your ANZ Customer Service Centre to request a replacement token or arrange for ANZ Digital Key.
Messages you may see in your digital channel related to your Token
MESSAGE What does this mean? What do I do?
Your token has been locked. You have entered your Token OTP incorrectly. Please try again. If the error persists, please contact your ANZ Customer Service Centre.
Payments unable to be digitally signed at this time. Your token is locked. Please contact the ANZ Customer Service Centre as your token has been locked.
Transaction authorisation unsuccessful. You are attempting to use an incorrect or invalid code. Generate a new authorisation code on your token and try again. After 3 unsuccessful attempts your token will be locked. Please contact the ANZ Customer Service Centre if the issue persists.
Transaction authorisation unsuccessful. Your token is no longer active. For further assistance, contact the ANZ Customer Service Centre.
Transaction authorisation unsuccessful. You are not using a token issued to you. Please ensure you are using the correct token issued to you. If the issue persists, please contact the ANZ Customer Service Centre.
Transaction authorisation unsuccessful. Your token is locked. Please contact the ANZ Customer Service Centre as your token has been locked.